Multi-Family & Commercial

How to Find a Private Waste Hauler

The City does not provide solid waste collection services to multi-family and commercial locations. To help you decide which hauler best suits the needs of your building or business, it is recommended that you contact a minimum of three service providers, and ask for references.  When meeting with, or talking to the vendors, consider some, or all, of these questions.

  • Are educational materials and support provided for residents (like posters, pamphlets, presentations, or training sessions)?
  • Are you registered with RecycleBC? If so, do you get rebates from your recyclables?  Would these rebates be passed on to us?
  • Collection services: What does this include?  For example:
    • Frequency and flexibility of services? Will you assist in determining a recommended frequency?
    • Requesting an additional or unscheduled pickup?
    • Type and number of containers provided
    • Type of service provided (i.e., will you collect all three streams of solid waste?)
  • How are the fees based?  Through a “tip fee” (the number of times the bins are emptied), or based on volume?  Does the hauler periodically report the amount of waste disposed and recycled?
  • If I want to end my contract before the expiration, what associated costs will there be?
  • What about containers:
    • Are they provided for each stream of solid waste? Do I have to use your containers, or can pre-existing containers be used?
    • Do you provide signage for containers, and the areas they are stored?
    • What is my container is damaged, or stolen?  Who is responsible for replacement?
    • If containers need to be stored on City property, in some cases, a structure to contain them will need to be constructed at the cost of the residence or business.  These structures will need to be approved by the City of White Rock’s Engineering and Operations Department; should they no longer be required, their complete removal will be at the sole cost of the residence or business. For more information, please contact the City of White Rock’s Engineering and Operation Department.
  • What happens when there is a contaminated load with unaccepted items? Does the driver collect it? Is there a penalty, and if so, how is it charged?
  • What happens when there is a contaminated load with unaccepted items? Does the driver collect it? Is there a penalty, and if so, how is it charged?
  • What is the minimal length of contract?  If I go with a longer contract, will I get a better price?  Are there built in price increases, pre-scheduled at regular intervals?
  • What renewal clauses are there? How much notice is needed to change services or haulers?  Will the contract automatically renew, and if so, will the terms remain the same?
  • What restrictions are there, or are there any fees associated with changing the:
    • Frequency of collection?
    • How much is the fee for:
    • Storage container sizes and quantities?
    • Types of materials collected?
  • You want to make sure that you are not paying to dump an empty container, or for accumulated rainwater or snow.

Ask Specifics About Food Scraps Collection Services

  • Are containers lined with compostable plastic bags, biodegradable plastic bags, or paper bags?
  • Are containers periodically washed, or disinfected? If yes, how often and is this an additional cost?
  • How often are storage containers collected?
  • Is odour control provided for the containers?
  • What food scrap (and yard waste) items are accepted? Not accepted?
  • What type of storage containers (carts, dumpsters) are offered for food scraps?  Are they secure (are locks provided), pest-proof?

Ask About Additional Services

Does the service include or charge extra for:

  • Carry-out service (where the driver enters the building to carry out the storage containers for collection)?
  • Food scraps kitchen containers? If yes, are additional or replacement kitchen containers available?
  • Paper bag liners for kitchen containers?

Solid Waste Haulers

View the Solid Waste Haulers in the area.

More Information

For more resources on multi-family organics and recycling, please visit Metro Vancouver's website and toolkit for apartments and condos.