Moving?

Moving to White Rock?

The City of White Rock mails water utility bills to the registered owner of the property.  The City automatically receives property title transfer information.  It usually takes two to three weeks for this information to be updated from the date the property transfer was registered at land titles.  

Purchasers of property in White Rock should ensure that during the conveyancing process the previous owner's portion of the utility bill is either adjusted for on the statement of adjustments, or a final bill (special meter reading) is requested and settled.  Any amounts owing from the previous owner become the responsibility of the new owner after the title is transferred.

The City offers on-line services for viewing your utility account and receiving eBills, additionally there are different methods available for paying utility bills. 

  • Sign up for MyWhiteRock to view property tax information and to sign up for receiving your property tax notice by email.
  • Sign up for our utility billing auto-debit plan, a convenient way to ensure your utility bills are paid on-time.
  • If you prefer to pay your bills by online banking, these instructions will help you to setup your online banking payee.

Moving from White Rock?

  • If you are moving out of White Rock and have signed up for our utility billing auto-debit plan, don't for get to cancel your plan.  
  • If you setup the City of White Rock as a payee for utility bills though online banking, remember to delete us from your online banking.
  • Sellers of property in White Rock should ensure their lawyer or notary either adjusts for their portion of the water bill on the statement of adjustments, or requests a final bill (special meter reading) and pays the final bill as part of the conveyancing process.

Moving within White Rock?

  • If you are moving withing the City and have signed up for our utility billing auto-debit plan, you will need to cancel your old plan and start a new one on your new property.  
  • If you setup the City of White Rock as a payee for utility bills through online banking, remember to delete your payee and add a new one with your new folio number.  These instructions will help you to setup your online banking payee.
  • Sellers of property in White Rock should ensure their lawyer or notary either adjusts for their portion of the water bill on the statement of adjustments, or requests a final bill (special meter reading) and pays the final bill as part of the conveyancing process. 

Special Meter Readings

NEW - ONLINE SPECIAL METER READING REQUEST FORM AVAILABLE 

You can now submit your utility special meter reading request online by completing our new online submission form. You can save your information, and some fields will auto-populate with your information.

Lawyers or Notaries can request a special meter reading to account for the sellers portion of the water utility bill.  Requests should be submitted 10 business days prior to the special meter reading date.