Multi-Family & Commercial
Change in solid waste collection for multi-family and commercial properties in White Rock.
Effective June 30, 2015 the City of White Rock will be ending garbage, recycling and organics collection services to multi-family and commercial locations.
Based on user-fee system as well as new regulations and Metro Vancouver's diversion targets, it will not be feasible for the City to continue operating commercial and multi-family collection services. The composition of solid waste varies from complex to complex, and residents of multi-family locations and commercial business locations will be better served by a private waste hauler who can meet the individual service needs of each complex.
The City funds garbage, recycling and organics collection from all properties from the general tax levy. Collection is based on the classification and assessed value of your property. Therefore, multi-family and business locations will no longer include a charge for solid waste collection services effective July 1, 2015.
Multi-family complexes with six or less units on a single parcel of land, with no commercial business located in the building or development, that use regular 110 litre curbside garbage cans, may be eligible to continue receiving City of White Rock collection services equivalent to a single family home collection. Please contact the Engineering and Municipal Operations Department at 604-541-2181 to discuss your eligibility.
The City will be offering assistance to commercial and multi-family residents to support the transition from a public to private solid waste collection which will include:
- availability of staff to provide technical assistance, for example, to guide residents through a procurement process until a private waste hauler is selected (see also How to Find a Private Waste Hauler information listed below);
- providing education and awareness to all property owners regarding solid waste;
- providing kitchen catchers to all residents to assist with organics collection.
How to Find a Private Waste Hauler
It's time to look for a private waste hauler.
Start preparing your multi-unit building or business today for the discontinuation of City Solid Waste Collection Services, and the 2015 region-wide landfill ban on food scraps and other compostable materials. Contact a private hauler from the list to provide Solid Waste Collection Services (garbage, recycling and yard/food scraps) starting July 1, 2015.
If you need assistance in transitioning to a private waste hauler, call the Engineering and Municipal Operations Department at 604-541-2181. We can assist you in this process.
For more information about the organics ban and recycling, please visit: http://www.metrovancouver.org/services/solid-waste/Pages/default.aspx
For more information about Multi-Materials British Columbia (MMBC), please visit:
To view the PowerPoint Presentation [PDF - 756 KB] given on April 1, 2015 Special Meeting of Council.
What to Consider When You Hire a Private Waste Hauler
To help you decide which hauler best suits the needs of your building or business, it is recommended that you contact a minimum of three service providers, and ask for references. When meeting with, or talking to the vendors, consider some, or all, of these questions.
Understanding solid-waste hauling contract
- Are you registered with Multi-Materials British Columbia (MMBC)? If so, do you get rebates from your recyclables? Would these rebates be passed on to us?
- Are educational materials and support provided for residents (like posters, pamphlets, presentations, or training sessions)?
- What is the minimal length of contract? If I go with a longer contract, will I get a better price? Are there built in price increases, pre-scheduled at regular intervals?
- What about containers:
- Are they provided for each stream of solid waste? Do I have to use your containers, or can pre-existing containers be used?
- Do you provide signage for containers, and the areas they are stored?
- What is my container is damaged, or stolen? Who is responsible for replacement?
- If containers need to be stored on City property, in some cases, a structure to contain them will need to be constructed at the cost of the residence or business. These structures will need to be approved by the City of White Rock’s Engineering and Operations Department; should they no longer be required, their complete removal will be at the sole cost of the residence or business. For more information, please contact the City of White Rock’s Engineering and Operation Department.
- What renewal clauses are there? How much notice is needed to change services or haulers? Will the contract automatically renew, and if so, will the terms remain the same?
- If I want to end my contract before the expiration, what associated costs will there be?
- What restrictions are there, or are there any fees associated with changing the:
- Frequency of collection?
- Storage container sizes and quantities?
- Types of materials collected?
- How much is the fee for:
- Collection services: What does this include? For example:
- Type of service provided (ie: will you collect all three streams of solid waste?)
- Frequency and flexibility of services? Will you assist in determining a recommended frequency?
- Type and number of containers provided
- Requesting an additional or unscheduled pickup?
- How are the fees based? Through a “tip fee” (the number of times the bins are emptied), or based on volume? Does the hauler periodically report the amount of waste disposed and recycled?
- You want to make sure that you are not paying to dump an empty container, or for accumulated rainwater or snow.
- What happens when there is a contaminated load with unaccepted items? Does the driver collect it? Is there a penalty, and if so, how is it charged?
Ask specifics about food scraps collection services
- What type of storage containers (carts, dumpsters) are offered for food scraps? Are they secure (are locks provided), pest-proof?
- What food scrap (and yard waste) items are accepted? Not accepted?
- How often are storage containers collected?
- Are containers periodically washed, or disinfected? If yes, how often and is this an additional cost?
- Is odour control provided for the containers?
- Are containers lined with compostable plastic bags, biodegradable plastic bags, or paper bags?
Ask about additional services
- Does the service include or charge extra for:
- Carry-out service (where the driver enters the building to carry out the storage containers for collection)?
- Food scraps kitchen containers? If yes, are additional or replacement kitchen containers available?
- Paper bag liners for kitchen containers?
The following is a list of some service providers. It is also recommended to do an internet search, or yellow pages look up, for “Solid Waste Haulers” or “Solid Waste Service Providers”
Sierra Waste Services
9746 198B Street
Langley, BC V1M 2X5
6362 148 St,
Surrey, BC V3S 3C4
Smithrite Disposal Ltd
70 Golden Drive
Coquitlam, BC, V3K 6B5
Waste Management Corporation of Canada
2330 United Boulevard
Coquitlam, BC V3K 6S1
1-800-665-1898 or 604-520-7800
#25 Fawcett Road
Coquitlam B.C. V3K 6V2
North West Waste Solutions
19500 - 56th Avenue
Super Save Disposal Ltd
19395 Langley Bypass, Surrey, BC V3S 6K1
12863 116 Ave,
Surrey, BC V3R 2S5
Maple Leaf Disposal Ltd
20380 Langley Bypass
Langley, BC V3A 5E7
6108 134A St
Surrey, BC V3X 1L9
Here is a printable pdf version on the above private waste hauling information Private Waste Hauler Information.pdf [PDF - 267 KB]
For more resources on multi-family organics recyling, here is a link to Metro Vancouver's website:
If you have any questions, please contact the Engineering and Municipal Operations Department at 604-541-2181.
What Needs to be Done on Collection Day?
Ensure that your containers are curbside by 8:00 a.m. on your scheduled day(s). Owners must place for collection curbside as required by City Bylaw
- Collection times may vary week to week. On your regularly scheduled pick up day, please leave containers curbside until collected
Do not place containers behind parked vehicles or any other obstructions that will make it difficult for the drivers to recognize your pick up
Be aware of upcoming statutory holidays and check the Holiday Collection Schedule on-line or the “What's New” section of the City website or the City page in the local newspapers for the latest updates and collection day changes
- Multi-family and commercial properties are required to have garbage containers and recycling containers that are compatible with City of White Rock collection vehicles. Information on container specs is available by contacting the Engineering and Municipal Operations Department at 604-541-2181.
Multi-Family and Commercial Recycling Information
In 2014 the City began collecting more recycling material curbside. The City of White Rock is participating in MMBC's packaging and printed paper recycling program. MMBC is a non-profit stewardship organization working on behalf of businesses in BC for residential recycling programs.
All recyclables must be sorted into their appropriate blue recycling roll out tote: Paper, Container or Glass. Sorting increases efficiency and is an effective method in reducing the cost of the City's recycling program. If you don't already have them, adhesive signs for blue roll out recycling totes with an updated list of the recyclable items for each category (tote) for the new recycling program are available by contacting the Engineering and Municpal Operations Department 604-541-2181.
Below is a list of acceptable items for each of the three recycling categories;
What to include in your PAPER recycling:
- Newspapers, inserts, flyers, catalogues, magazines, telephone books
- Household paper, paper gift wrap, greeting cards, office paper, printer paper
- Boxboard-flattened (boxes for cereal, shoes, tissues, frozen pizza or entrees)
- Moulded boxboard (for eggs, beverage carry out trays)
- Paper box with single or mulitple layers (for sugar, flour, pet food bags)
- Paper cups for hot and cold beverages
- Gable top cartons, aseptic boxes/cartons (for milk and milt-type beverages, cream, soup, broth, sauces). Remove plastic caps and place loose in recycling roll out.
Frozen dessert boxes (for ice cream, yogurt)
- Corrugated cardboard - must be flattened and/or cut to fit in recycling roll out
What NOT to include in your PAPER recycling:
- Delivery type pizza boxes (the greasy food residue makes them acceptable to be included with your Green can)
- Hardcover or paperback books
- Paper towel, napkins or tissue
- Boxes with wax coatings (empty shipping boxes made available for residents to transport their groceries home)
- Non-paper gift wrap (foil, ribbons or bows)
- Foil lined bags for cookies or pet foods
- Padded envelopes
- Rubber bands
What to include in your CONTAINER recycling (please empty, flatten and rinse):
- Plastic bottles, tubs, jugs and jars with caps and lids
- Steel and aluminum cans and lids (put metal lids inside cans and squeeze tightly)
- Aerosol cans (for food, air fresheners, shaving cream, hairspray)
- Plastic clamshells and trays (for baked goods, fruit, produce, prepared foods)
- Aluminum foil and foil take out containers (such as baking containers, pie plates, food trays)
- Microwavable bowls and cups (no bowls with metal rims)
- Plastic cold drink cups and lids
- Plastic garden plant pots and seedling trays
- Plastic pails less than 25L (for laundry detergent, ice cream, pet food)
- Spiral wound cans and lids (for frozen juice concentrate, coffee, nuts, baby formula, potato chips)
What NOT to include in your CONTAINER recycling:
- Glass, plastic bags, plastic wrap or foam containers
- Foil ined cardboard take out container lids
- Chip or foil bags, foil wrap with paper (for butter or stand up pouches)
- Propane tanks, bottles or cylinders
- Containers for motor oil, vehicle lubricants or antifreeze products
- Coat hangers, pots, pans or baking trays
- Packaging that contained hazardous products
- Appliances, hardware, scrap metal, wiring, metal cords or extension cords
- No foam trays or liquid absorbing pads
- Metal or plastic toys
- Plastic blister packs (protective coating for chewing gum, pills)
- Packaging labelled as biodegradable or compostable
- Ceramic pots, lawn edging, tarps, plastic furniture, garden hoses, plastic string or rope
- Spray paint cans aerosol containers with any contents remaining
- Beverage containers where a deposit has been paid should be returned for a refund.
What to include in your GLASS recycling
- Clear and coloured non-deposit glass bottles and jars. Empty and rinse.
What NOT to include in your GLASS recycling
- Drinking glasses
- Whole or broken window glass or mirrors
- Ceramic products
- Take deposit containers to depot for deposit refund
What To Do With Corrugated Cardboard?
The City of White Rock now collects corrugated cardboard curbside in the blue recycling roll out totes along with mixed paper and newspaper. Because cardboard is now collected curbside, the City of White Rock removed the cardboard drop off depots in September 2014. Please remember that cardboard must be folded and/or cut to fit within your blue recycling roll out tote.
What To Do With Excess Cardboard, Plastic Bags, Overwrap and Foam Packaging?
- These items can be recycled at MMBC Depots. For the closest depot, please contact the BC Recycling Hotline at 604-732-9253 or visit their website www.rcbc.ca.
How To Obtain Blue Recycling Roll Out Totes
Multi-family/commercial recycling roll out totes can be ordered at a cost of $148.00 each (includes applicable taxes) by contacting the Engineering and Municipal Operations Department at 604-541-2181 between the hours of 8:30 a.m. - 4:30 p.m. Monday to Friday. Pre-payment is required for the delivery of new roll outs. They can be ordered:
Over the telephone if paying by MasterCard or Visa
In person with cash, cheque, MasterCard or Visa at the Operations Department: 877 Keil Street
Via post office with a cheque payable to the City of White Rock: mailing address 877 Keil Street, White Rock, BC V4B 4V6
Multi-Family and Commerical Garbage Collection
Multi-Family and Commercial properties are required to have garbage containers that are compatible with City of White Rock collection vehicles. Information on container specs is available by contacting the Engineering and Municipal Operations Department at 604-541-2181.
What is Banned From Garbage?
Automobile bodies and parts
- Biomedical Waste
- Clean or Treated Wood exceeding 1.2 meters in length
- Dead Animals
Electronics and electrical products
Hospital Office Waste
Inert fill materials including soil, sod, gravel, concrete, and asphalt
Lead acid batteries
Liquids and sludge
Oil containers, oil filters, paint products, solvents, and flammable liquids
Metal household or commercial products
- Pesticide Products
- Propane Tanks
- Radioactive ad reactive waste
- Refuse that is on fire, smoldering, flammable or explosive
- Refuse that would cause undue risk of injury or occupational disease to City staff or contravene the Occupational Health and Safety Regulations
For options on the recycling or safe disposal of these items, check out:
- The Recycling Council of BC 604-732-9253 or visit them online
- The Metro Vancouver Recycles database www.metrovancouverrecycles.org/Pages/Residential.aspx or information centre 604-432-6200
- Take back or drop off programs (Extended Producers Responsibility) http://www.bcstewards.com/about.htm
There is no public garbage, green waste or recycling drop-off location available in White Rock.
Residents and businesses can bring their surplus garbage or yard waste for a fee to one of the following closest depots:
- Surrey Transfer Station 9770-192 Street, Surrey 604-521-1715
- Delta Transfer Station (Vancouver Landfill) 5400-72nd Street, Delta 604-873-7000
- Aldergrove Transfer Station 1070-272nd Street, Aldergrove 604-856-3225
- For more information on disposal facilities, check out Metro Vancouver's website. Contact the depots directly for disposal rates and hours.
Multi-family buildings need to contact the Engineering & Operations Dept. at 604-541-2181 to make arrangements to have yard waste picked up. There is no additional charge for this service.
- Make any 110 liters garbage can (or less) a yard waste/green can. Simply attach a yard waste/green can sticker on the outside and use it as your designated yard waste/green can.
- Place your yard waste/green can at the curb, with the sticker facing out, or you could use paper Kraft-type bags for yard waste. Collection day for multi-family locations is usually scheduled for Mondays, however, complexes must call in the week before to schedule a pick up.
For more information contact the Engineering and Municipal Operations Department at 604-541-2181 between the hours of 8:30 a.m. - 4:30 p.m. Monday to Friday. Please note calls after these hours are forwarded to the Fire Department.Go to Top