Rumours and Misperceptions
Rumours and Misperceptions - Eliminating Misinformation
The City of White Rock regularly receives phone calls and inquiries asking if certain information circulating is true. The Rumours and Misperceptions page will address inaccurate information circulating in the community and media.
Community members are encouraged to check back often as new facts and topics will be added on a regular basis.
If you hear rumours in the community that you believe should be corrected please contact the City at firstname.lastname@example.org.
In order to fact check the potential rumour we do require some information and sources. Below are some helpful tips on how you can help us “set the record straight”.
Tips for submitting a potential rumour:
- Social Media Post: Screenshot(s) of the post in question or provide the link to it
- Media: Links to media articles, editorials, Letters to the Editor
- Broadcasts: Date and time of broadcast along with the station
Rumour: The City is hiding how much it paid for the water utility
|Rumour: The City is not doing anything to address the water discolouration and quality.|
For a quick glance, here are some of the milestones that have been achieved since the City acquired the water utility: (Click to enlarge)
Most recently, in April of 2017, the City changed its secondary disinfectant to monochloramine as chlorine was reacting with the naturally occurring manganese causing taste, cloudiness, colour, and odour issues. While the water is safe, to control these aesthetic issues it was necessary to switch to monochloramine as the secondary disinfectant.
We do know that some people are still experiencing occasional discolouration, but we are hopeful that as the new secondary disinfectant makes its way through the system, this matter will be resolved.
Did you know that nearly 100 million North Americans have been drinking water treated with monochloramine for over 70 years? Perhaps you have even vacationed at a city that uses monochloramine as a secondary disinfection. Check out the map on this page for more information.
|Rumour: The City is not communicating or engaging with the public about water in White Rock.|
Since acquiring the water utility from EPCOR, the City has provided an unprecedented level of information to the public through public meetings, marketing and communication campaigns, and on the City’s website under the My Water page, which includes links to the following areas:
The City provides updates to Council and the public on the status of the City’s water quality and infrastructure through additional Corporate Reports that are published on the City’s website. For example, there is a Corporate Report on “Public Awareness Regarding City’s Water Related Activities” which provides links, screenshots of the marketing communication activities the City undertook to inform and educate the public on its research partnership, chlorination, and Open House. Regular Council Meetings are also live streamed and available on demand.
The City has held multiple Open Houses and Community Forums on water in White Rock. All of the event materials from these open houses/community forums is available on our website.