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The Fraser Health Authority mandated that a secondary disinfection be added to the City’s water system. The Fraser Health Authority has been closely monitoring the City to ensure that the drinking water is being treated by an acceptable secondary disinfection as a condition of our operating permit. This was as a result of the 2010 Boil Water Notice Report when the water utility was under private ownership.
Neighbouring jurisdictions’ water systems are different than White Rock’s as they require both primary and secondary disinfection and therefore different treatment processes are more appropriate. As White Rock has a groundwater source (confined aquifer/deep wells) it only requires secondary disinfection. The deep wells provide a natural first layer of protection against microbial contamination.
Secondary disinfection provides long-lasting water treatment as the water moves through pipes to consumers. It also maintains water quality by killing potentially harmful organisms. Both monochloramine and chlorine are secondary disinfectants.
Our water supply contains naturally occurring arsenic and manganese, which is why the City is working towards building arsenic and manganese treatment plants.
Have you lost or found a dog? Call 604-541-2146 right away. You can also send in a written response by email to Bylaw Enforcement. It's also a good idea to contact the Surrey SPCA [604-597-5655] and the local papers to put an ad in right away.
If your dog be picked up by our Animal Control Officer, every effort will be made to contact the owner prior to impounding. Once the dog is impounded the owner could be assessed the following charges:
You can find more information about licencing your dog on our dog licence page.
Dogs are currently prohibited from the White Rock Pier and the Promenade all year round. Leashed dogs are now allowed on the waterfront area between Marine Drive to the north, Bay Street to the east, and High Street to the west all year round as outlined in the following map (JPG).
You can find the list of prohibited exotic animals in Schedule "D" - Prohibited Exotic Animals in the Animal Control bylaw (PDF).
Check the following list of outside resources.
Business Licence applications are available from the Planning & Development Services Department located on the lower level of City Hall. You can also find a copy of the Business Licence application form (PDF).
As part of the application, and at time of application intake, applicants are required to:
Staff will only accept a full and complete application at time of submission at the front counter. Business licences are only valid for one year after the date of issuance.
There are three ways to renew your business licence: through online payment, through mail, and in person at the Planning and Development Services Department.
If payment is received by mail, your business licence will be mailed to you within 7 to 10 business days after receipt of payment.
All business licence fees are set out in Schedule A of the White Rock Business Licence Bylaw 1997, No. 1510 (PDF). Licences are issued and valid from date of purchase for one year.
For more information please contact our Business Licence Desk at 604-541-2139 during office hours.
Land use activities, including the operation of business and non-profit organizations, is further regulated by White Rock Zoning Bylaw, 2012, No. 2000 (the “Zoning Bylaw”) (PDF). Depending on the zoning of the proposed location, your business may or may not be permitted.
To determine whether your type of business is permitted in the area you have chosen, please follow the following instructions:
If you have additional questions, please do not hesitate to email the Planning Department or call 604-541-2136.
Please be aware that an occupancy approval is required for all buildings that contain a business operation in the City of White Rock. A change in proposed occupancy, or any commercial improvements, would require a building permit. If you have any questions regarding this process, please check with the Permits Clerk at 604-541-2149.
Please be aware that your application may also be forwarded to the Planning and Development Services Department, the Fire Department, the RCMP, or to Fraser Health for further review and comment. It may also be necessary to obtain approval from the Health, Fire and / or RCMP departments before your Business Licence can be issued.
Sidewalk licenses (e.g. patios) and sign permits may also be required as part of your business. For additional information, please check with the Permits Clerk at 604-541-2149, or through the City's Public Feedback Form system (Planning and Building). Note: Staff strongly recommend sending in an inquiry prior to signing a lease.
Liquor licencing is regulated by the B.C. Liquor Control and Licencing Branch. If you have questions regarding a proposal that requires consultation from the City of White Rock (new liquor primary licences, patron entertainment endorsement, etc), please contact Planning directly at 604-541-2108 or by emailing Planning and Development.
Staff recommend that any complaints received by the City should be initiated in writing by the complainant. These complaints should include the following information:
To file a complaint, please complete the following Bylaw Enforcement Complaint Form (PDF). You can submit a completed copy of this form by email to Bylaw Enforcement, or in person at City Hall. You can also contact Bylaw Enforcement at 604-541-2146.
As part of professional practice at the City of White Rock, a complainant's identity is kept confidential. If the complainant is the only witness, or if prosecution is contemplated, only then will the identity of a complaint be made public. This will be discussed with the complainant prior to further action being taken.
Once staff receive a complaint, it is reviewed to determine if it is valid and related to a City bylaw:
Like all other local governments, the City of White Rock uses a 'complaint-based' bylaw enforcement process. This means that almost all investigations result from community complaints. This system gives priority to these bylaw infractions of greatest concern to White Rock citizens.
While there are numerous methods of enforcement available to the City of White Rock, enforcement typically occurs through the following means:
All tickets / MTIs can be paid directly upstairs at Reception in City Hall. Parking tickets are paid upstairs at Reception in City Hall. You can also pay these tickets online.
Please submit a completed Appeal Form (PDF) to the City, either in person, by mail, or by email to Bylaw Enforcement.
Please contact Bylaw Enforcement regarding any inquiries or complaints through the following methods:
For more information on how to appear before Council please view the Delegation Request Form (PDF).
To view more information on Council and Committee meetings please visit the Boards and Commissions page.
Check out the Freedom of information page for more information on how to make a freedom of information request.
For steps on how to apply for a grant, please view the Grants-in-Aid Policy (PDF).
To find the email addresses for the Mayor and Councilors please view the staff directory.
For more information on who to contact for utilities in the city, please visit the Utility and Billing page.
For a copy of the bylaws, please visit the Bylaw Enforcement page.
The City of White Rock's policy is that the commissioner will only provide this service to White Rock residents for pensions. Please note that if the commissioner is required to witness your signature, you must to sign it in their presence at City Hall. If you are looking for a Commissioner of Oaths to sign documents other than pension papers, you can find a notary public in the yellow pages.
To find out the zoning of your property, use the City's WROMS Online Mapping System to search your property by civic address.
To determine what you can build on your property, you first need to know what your property is zoned. Once you have obtained the zoning of your property, the City's Zoning Bylaw (PDF) will provide you with information on what you can build.
The City of White Rock has a Tree Management Bylaw which outlines specific lands within the City where a tree cutting permit is required. Please refer to the Tree Management Bylaw (PDF) to determine whether your property is affected.
A list of the required information to be submitted could be obtained from City Hall located at
White Rock City Hall15322 Buena Vista AvenueWhite Rock, BC V4B 1Y6
or by downloading the Guide for Applying for a Building Permit (PDF).
A dog license is valid from January 1 to December 31 in the year which it was issued. For more information regarding pricing for a dog license please view the Animal Control and Licensing Bylaw (PDF).
Information about obtaining a business license can be found on the Business Licenses page.
Information regarding parking decals can be obtained through the Parking Services page.
Payments may be made in person, by mail or by phone. Tickets can be paid in cash, by cheque, money order, credit card or debit card. For more information on how to pay your parking ticket please visit the Parking Services page.
A Notice of Appeal Form may be obtained from City Hall at
15322 Buena Vista AvenueWhite Rock, British Columbia V4B 1Y6
or may be downloaded from the parking services appeals page.
To report a bylaw complaint, please call 604-541-2139 during business hours and 604-541-2146 after business hours and on weekends.
Marriage licenses are issued by the Provincial Government, for more information visit the British Columbia Marriage License page.
Fresh water fishing licenses are issued through the Provincial government, for more information please visit the Freshwater Fishing E-Licence page. Tidal water fishing licenses are issued through the Federal government, for more information please visit the Fisheries and Oceans Canada page.
All dogs over the age of four months residing in White Rock must have a valid dog licence. Application forms for new dog licences are provided at the front counter upstairs at Reception in City Hall at 15322 Buena Vista Avenue. Dog licence renewal payments can be made through online payment, in-person, or by mail.
Dog licence fees are available under Schedule "A" - Dog License Fees of Animal Control and Licensing Bylaw, 2012, Number 1959 (PDF). This includes yearly renewals.
A summary of these fees is provided below:
If you no longer have a dog that was licensed in the past, or if you no longer live in the City of White Rock, please contact the Planning and Development Services Department at 604-541-2139. We'll revise our records accordingly.
Please view more from animal control.
Dogs are currently not allowed at the Waterfront. Read more from animal control.
You may find the Animal Control FAQ helpful for your purposes. If not, please contact the applicable authority at your convenience.
For any additional information, please contact us at 604-541-2139.
Immediately contact Fortis Gas at 800-663-9911 (24 Hour Toll-Free Line) and the Fire Department at 911.
To report a power outage and to check the status of a power outage please contact BC Hydro at 888-769-3766.
If you live in a single family dwelling or a multi family unit with 6 or less residences that is currently on a residential curbside collection route, White Rock offers weekly pickup of your yard waste and food scraps. You have the option of putting your yard waste in Kraft bags or in containers clearly labeled with City-provided Green Can decals. Both the decals and Kraft bags are available at any City building.
Please note: containers must not be larger than 110 litres in size (4 cubic feet) and should not weigh more than 50 pounds. when full. There is a limit of 10 bags and/or bundles per residence. Yard waste or food waste in plastic bags will not be collected. Yard waste is also accepted at any landfill. For more information regarding the yard waste collection program please visit the Green Bin Program page.
Acceptable items for the Green Can includes:
Yard waste includes:
Trees and branches will also be collected provided they are tied in bundles and don't exceed three feet in length. Individual branches must not exceed three inches in diameter. Rocks, dirt, stumps, sod and animal feces will not be accepted.
The City of White Rock does not pick up construction material. Residents must make their own arrangements to have construction material taken to a landfill:
Please contact the disposal facility to ensure they will accept the items presented for disposal.
For more information on the boat moorage at the White Rock Pier please contact the Harbour Master at firstname.lastname@example.org.
For more information regarding the Universal Transverse Mercator (UTM) coordinates and the latitude / longitude of a property please contact the Engineering and Municipal Operations Department at 604-541-2181.
For more information please contact the Engineering and Municipal Operations Department at 604-541-2181.
Contact the Engineering and Municipal Operations Department at 604-541-2181 or by email email@example.com. The staff will need specifics on the location or address, stand-alone streetlights are serviced by City crews. Streetlights on poles with overhead wires are serviced by BC Hydro. City staff will report directly to BC Hydro the service requests for streetlights in the City that need to be serviced by them.
To report a traffic signal that isn't working properly please contact the Engineering and Municipal Operations Department at 604-541-2181.
To report a tree obstructing driver sight lines please contact the Engineering and Municipal Operations Department at 604-541-2181.
For more information regarding driveway crossings, resident only parking, and loading inquiries contact the Engineering and Municipal Operations Department at 604-541-2181,
For more information regarding how much traffic uses a certain street please contact the Engineering and Municipal Operations Department at 604-541-2181.
Yes the City of White Rock does have a traffic calming policy, please view the traffic calming policy (PDF) for more information regarding procedures.
Use White Rock's Online Mapping System (WROMS) to discover White Rock property information through an easy-to-use map interface. Launch WROMS to look up property information like:
The City of White Rock's web-based mapping, "WROMS" is a compilation of geographic information drawn together from a variety of sources, historic and current, and does not necessarily include everything or anything for a particular purpose. The City of White Rock assumes no obligation or liability for the use of WROMS by any person and makes no representations or promises regarding the completeness or accuracy of "WROMS" or its fitness for a particular purpose.
For more information please call:
Contact other utilities such as Telus, BC Hydro or Fortis Gas respectively.
An inspector must inspect the work before a refund can be given. Once all restoration work has been completed (driveway paved and boulevard landscaped) please contact the Engineering and Municipal Operations Department at 604-541-2181 to schedule an inspection.
To report an issue please contact the Engineering and Municipal Operations Department at 604-541-2181.
Yes, approval is required. A Right-of-Way Use permit is required, please contact the Engineering and Municipal Operations Department for more information regarding alterations or improvements at 604-541-2181.
Yes, approval is required for any alterations or improvements to the City Boulevard. A Right-of-Way Use Permit is required, please contact the Engineering and Municipal Operations Department at 604-541-2181.
Construction specifications and Master Municipal Construction Documents (MMCD) can be obtained from Support Services Unlimited located atNumber 302,1107 Homer Street,Vancouver, V6B 2Y1,Phone: 604-681-0295.
For supplementary specifications and detailed drawings may be obtained from the Engineering and Municipal Operations Department, for more information please contact them at 604-541-2181.
For specific details and/or copies of legal documents contact the New Westminster Land Titles Office. The Land Titles Office is located at:
Land Title and Survey Authority of British ColumbiaNew Westminster Land Title OfficeAnvil Centre OfficeTowerSuite 500 - 11 Eighth StreetNew Westminster, BC V3M 3N7
If entering from the parking garage, use the Office Tower elevators to access the Land Title Office on the Fifth Floor. From street level, use the Eighth Street entrance.
For general information contact the Engineering and Municipal Operations Department at 604-541-2181. Rights-of-ways are areas where the City has the right to construct and maintain City services on private property. Easements pertain to agreements between 2 private landowners.
Please contact the Engineering and Municipal Operations Department at 604-541-2181 to schedule an inspection.
All services are estimated individually. We cannot provide figures before an application is made to the Planning Department. For further assistance please call the Engineering and Municipal Operations Department a 604-581-2181.
Yes, approval is required for any alterations/improvements to the City Boulevard. A Right-of-Way Use Permit is required. Contact the Engineering and Municipal Operations Department at 604-541-2181.
Chloraminated water that gets into our storm drains and streams through lawn watering or other release is diluted enough that it will not harm fish. Monochloramine is already entering our storm drains and streams as the Merklin reservoir has been treated with monochloramine since 2010.
Fish do absorb monochloramine directly into their bloodstream through their gills which, at higher levels of concentration, can damage the gill tissue and enter the red blood cells causing a sudden and severe blood disorder. For fish owners, monochloramines can be removed from the water by using a water conditioner. Your pet supplier should be able to provide any further guidance you may need on these products.
The City recognizes that there are potential impacts to the environment with the use of monochloramine. Water Utility staff will carry chemical pucks and bags to neutralize the monochloramine in the unlikely event of a water main break. This type of response is common and is required for any treated water that is released to the environment, including water treated with chlorine.
Since 2010 there have been no issues.
Yes, monochloramine is used safely in Canada and the United States. It has also been used in the Merklin reservoir since 2010 after the E.coli incident occurred when the water utility was privately owned. As a result, since 2010 White Rock residents who get their water from the Merklin reservoir have been enjoying drinking water treated by monochloramine.
Monochloramine approved by the U.S. Environmental Protection Agency, Health Canada, and the World Health Organization among others. Since the 1930s nearly 100 million North Americans have been enjoying drinking water treated with monochloramine including Maui, Boston, San Francisco, Portland, Toronto, Ottawa, Washington D.C., Tampa Bay, Pasco, Fort Lauderdale, Waterloo, Edmonton, Saskatoon, Victoria, Abbotsford and Mission, BC.
It also lasts longer in the distribution system, so it does a better job killing bacteria in areas of the water distribution system that are near the end of the pipes, or areas that do not have as high of flow as other areas. Monochloramine-treated water does not have as strong of a taste as chlorine-treated water.
Monochloramine does not react to manganese the way that chlorine does. As the water moves through our distribution system, you will see an improvement to the aesthetic issues that the community has experienced such as issues around colour, turbidity (cloudiness), taste and odour.
According to the United States Centre for Disease Control: “Current studies indicate that using or drinking water with small amounts of monochloramine does not cause harmful health effects and provides protection against waterborne disease outbreaks.”
It is approved by Health Canada, the U.S. Environmental Protection Agency (EPA), and the World Health Organization amongst others. Since the 1930s nearly 100 million North Americans have been enjoying drinking water treated with monochloramine including: Maui, Boston, San Francisco, Portland, Toronto, Ottawa, Washington D.C., Tampa Bay, Pasco, Fort Lauderdale, Waterloo, Edmonton, Saskatoon, Victoria, Abbotsford and Mission, BC.
These studies looked at monochloramine levels of less than 50 milligrams per litre in drinking water. The Canadian standards for monochloramine levels are up to 3 millograms per litre in drinking water and White Rock levels will be around 1 milligrams per litre.
The amount of ammonia added until now is 0.05 milligrams per litre. Health Canada's Guideline for Canadian Drinking Water for chloramine is not to exceed 3 mg/L; therefore, the amount the City is using is low. Furthermore, once ammonia is introduced into the system it will react with chlorine and form monochloramine. There are no health implications for monochloramine under the 3 milligrams per litre concentration level set by Health Canada.
There will be minimal budget implications because the City already has the pumps for the ammonia application. The cost of the addition of approximately 0.1 milligrams per litre would be a very small addition to the operation cost. In addition, there should be cost savings when the staff time flushing in areas of complaint are reduced and the eliminating the additional flushing of the entire system.
Most water softeners are not designed to remove monochloramine.
Normally it does not. Bottled water could contain monochloramine if the company uses water supplied with monochloramine in its water source.
Monochloramine itself is colourless, tasteless and odourless. In comparison to chlorinated water, chloraminated water does not have a strong chlorine taste.
While the public often considers all drinking water to be the same, the local raw water and water distribution conditions determine the best option for each particular community. Both chlorine and monochloramine have their own advantages and disadvantages. Given sufficient contact time, monochloramine is as effective as chlorine in destroying bacteria. While chlorine works more quickly, it does not last as long in the water as monochloramine.
The City is utilizing chloramination, as the water from the aquifer does not require primary treatment. The disinfectant is added to ensure the quality of the water is maintained throughout the distribution system.
Since the 1930s nearly 100 million North Americans have been enjoying drinking water treated with monochloramine including Maui, Boston, San Francisco, Portland, Toronto, Ottawa, Washington D.C., Tampa Bay, Pasco, Fort Lauderdale, Waterloo, Edmonton, Saskatoon, Victoria, Abbotsford and Mission, BC.
Yes. Your pool still requires a free-chlorine residual to delay algae and bacterial growth. Test kits measure free-chlorine residuals and can be used with confidence. Contact your local pool supply store for details.
As the water moves through our distribution system, the aesthetic impacts from the chlorine reacting with the naturally occurring manganese will be reduced.
Fraser Health Authority has approved both chlorine and monochloramine as a secondary disinfectant.
Call only in case of emergencies where an immediate response is required. For more information, call the Fire Department at 604-541-2121. For emergencies, call 911. For more information, please see the Emergency Assistance page.
These are only some examples of when to call 911. There may be circumstances that differ from the examples given, but remember, if it is happening now and you see it taking place, then call 911. For more information, please see the Emergency Assistance page.
Please refer to Mature Driving Workshop.
Please refer to Calling the Police (PDF).
Please refer to Safe at Play (PDF).
Please refer to ID Theft (PDF).
Please refer to RCMP Graffiti Brochure (PDF).
Please refer to RCMP Home Security (PDF).
Use the following tips to survive a fire:
You can make your home safer with the following tips:
In the event you have a fire, use the following tips:
View tips that everyone should know in the event of a fire:
Each single family residence, eligible townhomes / multi-family buildings with six units or less are allowed up to two 110 litres sized containers collected curbside every other week. The City does not supply containers.
Extra garbage stickers can be purchased for $5 at the following locations:
A "Green Can" is any garbage type can up to 110 litres, weighing 50 pounds or less with a City supplied Green Can decal, used to collect food scraps and yard trimmings. The container colour does not have to be green.
All Green Can containers must have a City supplied decal to identify the contents to the collection crews. Please make sure decal is facing out when placed curbside.
Garbage, green waste and recycling items must be placed at curbside by 8 a.m. on collection day.
You don't need to line your bin, but you can use a kraft-type paper bag or other paper liner if you wish. Newspaper, paper bags and paper towel are acceptable to use. Do not use plastic compostable / biodegradable plastic products as a liner as the composting facility does not accept them.
Metro Vancouver municipalities are required to reduce the amount of garbage going to the landfill by 70% and food scraps make up about 40% to 50% of the garbage. Waste disposal costs are also significantly higher than recycling and composting.
Not all items can go into backyard composters; such as meat, bones, dairy, cooked food and plate scrapings.
When filled, your Green Can should not weigh more than 50 pounds. If you have more food scraps and yard trimmings, simply add another can clearly identified with a Green Can decal or kraft bag. Each property can place up to 10 cans and/or bags curbside. Collection is weekly.
The Province of British Columbia recently changed the Recycling Regulation, putting a greater amount of responsiblity for recycling printed paper and packaging materials on the producers of these materials. Due to this change in regulation, glass must now be placed into the red bin because of its tendency to break and contaminate other recyclables. Glass is still a recyclable product, but will not be accepted in your blue recycling bin.
These recyclables are delivered to GFL Environmental Inc. for recycling into a nutrient-rich compost that our gardens and landscapers can use. Energy from the composting process is captured and used to produce bio-fuel. By taking waste and turning it into energy, we are managing our waste in sustainable ways.
Containers are the responsibility of the resident. If the food scraps are wrapped up in newspaper, or if a kraft bag is used as a liner, this should not be a problem. Residents can easily rinse out the bins with a hose if there is liquid.
Food scraps were already in your garbage, now, they are just being put in a different container.
Tips to keeping pesky critters out of your garbage/ green can:
The City has established Collection, Removal, Disposal and Recycling of Solid Waste Bylaw (PDF) to provide for the collection, removal, disposal of recycling and solid waste to guide garbage and disposal practices and management.
In 2015 the City incorporated a separate solid waste utility fee for solid waste collection to single family homes and eligible multi-family properties. A separate utility fee increases customer awareness of the cost of providing the service as the rate is transparent rather than embedded as part of the municipal tax levy.
A Green Can is any garbage type can up to 110 litres i size, weighing 50 pounds or less with a City supplied Green Can decal, which is used to collect food scraps and yard trimmings. The container colour does not have to be green.
All Green Can containers must have a City supplied decal to identify to collection crews what the contents are. All Green Can materials are taken to GFL Environmental Inc. in Delta for composting. This means you can put your food waste in with your yard trimmings as it goes to the same facility.
You don't need to line your bin, but you can use a kraft-type paper bag or other paper liner if you wish. Newspaper, paper bags and paper towels are acceptable to use. Do not use plastic or compostable / biodegradable plastic products as a liner as the composting facility does not accept them.
You were already putting food scraps in your garbage, now you're just putting them in a different bin. If you secure the bin as you secured your garbage cans, there shouldn't be a problem.
If you've had issues with animals getting into your garbage bins, here are some tips to help prevent that: wrap fish and meat in newspaper, store scraps in the freezer until collection day, keep your Green Can in a secure enclosure and put it out only on the morning of collection.
Put all food scraps in your lidded Green Can. You can put excess yard trimmings in an additional labeled can(s) or in kraft-type paper bags. Properties can have up to 10 per week. Please note the weight limit for each bin is 50 pounds.
The process is called windrow composting, where the waste is piled on to a negative aeration system, meaning it pulls air into the pile (this helps the composting process by pulling oxygen in and also "pulls" odours in to minimize the smell). The material is piled and turned with huge tractors / loaders.
Once broken down, it gets mixed with varying amounts of sand (depending on the type of soil desired) to sell to landscapers and farmers. It should be noted that there is no pre-treatment of this material (no de-baggers or shredders) which is why it cannot handle any contaminants (like plastic bags).
A third of the garbage in our landfills is organic material that could have been composted and used to enhance the environment. Metro Vancouver and member municipalities implemented the organics disposal ban in 2015. Like other bans, it will be applied at Metro Vancouver facilities. We encourage food scraps recycling because it's the right thing to do, it takes waste out of our landfills, it reduces our methane contributions, and it creates compost and bioenergy.
Metro Vancouver's Integrated Solid Waste and Resource Management Plan includes goals such as reducing the waste we each generate and aspiring to recycle 80% of the region's waste by 2020. Currently, about 61% of our garbage is recycled.
No. Yard trimmings are fine but lumber or other wood waste is not accepted.
Residents previously participated in the Yard Trimmings collections program so most residents had bins already so we are not asking residents to get new bins. They can simply add food scraps to their existing bins that they have been using for their yard trimmings. Most residents use a mini kitchen bin to collect food scraps in the kitchen. When full, the mini kitchen bin gets emptied into your Green can with your yard trimmings for your weekly curbside collection. The mini kitchen bin should not be placed for curbside collection.
Residents can use kraft-type paper bags, or newspaper to confine their organics waste, however this is not mandatory. This helps keep the Green Can clean. Residents can add their food scraps loose if they wish.
GFL Environmental Inc. will not accept string, rope or twine at their facility since some brands contain plastic and they are not able to screen incoming loads. These plastic materials cause problems to the machinery therefore no rope, string or twine is accepted.
It is not advisable to use a kraft-type paper bag on its own. In order ensure that food waste is inaccessible to wildlife, it should be within a rigid garbage type bin.
Bins are the responsibility of the resident which is the current arrangement with garbage cans, recycling containers and yard trimming cans. Nothing has changed with the Green Can program. If the food scraps are wrapped up in newspaper, or if a kraft bag is used as a liner, this should not be a problem. Residents can easily rinse out the bins with a hose if there is liquid.
The cans will be dumped out as normal. Residents can help to ensure the material is easily removed by using a Kraft-type paper bag as a liner, or adding newspaper or other green material (twigs, branches, etc) to prevent the material from sticking to the bottom of the can.
The Green Can program is a weekly collection service provided by the City.
Yes! Home composting is the most cost-effective and environmentally friendly way to dispose of food scraps (fruit and vegetable only), not to mention the 'black gold' compost you'll get as a result. If you have a home composter, please continue to use it, think of the food scraps recycling program as a compliment to what you are already doing, as it includes food items that are not acceptable for backyard composters.
Single family homes and multi-family complexes with 6 units or less.
Most apartment fires are caused by:
A high rise is different in the following ways:
The topic of fires and evacuation is a serious concern to seniors who live in apartment buildings. We would like to take this opportunity to guide you through the entire sequence of a fire alarm or fire emergency and the expected response of you the building occupants:
You should form your own plan for your building using the following tips:
Use the following tips tp safely escape a fire:
There are a few things about fire safety in a high rise all residents should know:
To schedule a presentation contact White Rock Fire Rescue at 604-541-2121. Presentations are subject to cancellation if an emergency should occur. The Fire Prevention Division will reschedule. If you need to cancel a scheduled tour, White Rock Fire Rescue requires at least 48 hours cancellation notice.
Currently, the City can blend its water in two ways:
The system operates using pumps, which create a pressure in the distribution system.
The Certified Water Operators have the ability to set the pressure at wells 4, 5, and at the reservoirs. Depending on water demand and other factors, water will be provided into the distribution system at different locations, where it encounters water from another source and is mixed. For example, if the pressure set point at the Oxford reservoir is higher than well Numbers 4 and 5 and the Merklin reservoir, and the demand is low, then the Oxford water could be providing water to the majority of the system and will mix with the minimal amount of water provided by the other sources.
The Merklin reservoir has two wells that pump water into the reservoir, where the water is blended and sent into distribution by one pipe. The Oxford reservoir has three wells that pump water into the reservoir, where the water is blended and sent into distribution by one pipe. This was not previously possible, as the Oxford reservoir was not constructed. Now that the Oxford reservoir is constructed, the water from those wells can be mixed.
With the addition of the two new reservoirs, the wells at each reservoir can be adjusted to pump at different flow rates into the reservoir where the water is blended. For example, at the Merklin reservoir, there are two well pumps that pump into the large reservoir and the water is mixed.
Our Certified Water Operators have the ability to control each well pump. This includes turning a pump off and pumping from the other well, for example, running Well A at 20% and Well B at 80%. So the majority of the water in the reservoir is from Well B.
The City hires permanent, temporary and casual staff for positions in all of the City's Departments. Current opening are listed on the Job Opportunities page.
Interested parties can submit their application (in most cases a cover letter and resume) by email to Human Resources, by fax at 604-541-2158, or in person at:
City Hall15322 Buena Vista AvenueWhite Rock, BC V4B 1Y6
Email submission is highly recommended if you wish to receive electronic confirmation that your application has been received by Human Resources.
It is highly recommended that interested applicants apply to a specific advertised opening in Job Opportunities. While general applications are accepted, applying to a specific opening will allow candidates to better tailor their submission to the requirements outlined in the job advertisement.
There is no standard application form and in most cases a cover letter and resume are all that are requested in order to apply for a career. However, some advertised opportunities will request a supplemental form be completed and this requirement will be outlined in the job postings.
All City positions have a minimum educational requirement of Grade 12 completion, or equivalent. Additional position requirements will differ by position and will be detailed in individual job postings.
Please refer to the job posting for required application documents. If shortlisted or considered further in the recruitment process, applicants will be asked to produce applicable certification originals prior to an offer of employment.
You can reach a member of the Human Resources team by calling 604-541-2158 or email Human Resources.
Please address your submission attention to:
Human Resources Department15322 Buena Vista AvenueWhite Rock, BC V4B 1Y6
Shortlisted individuals will be contacted by telephone in the weeks following the posting deadline. The status of on-going recruitment is available on the Job Opportunities page.
While we thank you for your enthusiasm, due to a high volume of inquiries, we kindly ask that applicants check the status of on-going recruitments (available on the Job Opportunities web page) rather than inquire with the Human Resources Department. Again, candidates who email their application will receive electronic confirmation of their submittal.
Depending on the recruitment, the process may vary from a single interview to involve multiple stages including, preliminary and secondary interviews, skills testing, physical capability assessments, and more.
Applicants invited to participate in the recruitment process will be advised upon initial contact of recruitment process details.
A cover letter, or letter of introduction, is recommended. A cover letter allows for applicants to provide a general introduction to their resume and to highlight why they are qualified for the position to which they are applying.
Applications are assessed according to position requirements as advertised. Please refer to Job Opportunities.
While we would enjoy the opportunity to meet with applicants, unfortunately Human Resources is unable to offer this service at this point in time. Applicants may however find great career information resources on the Internet and may wish to contact local employment resource centers for advice.
In order to improve chances on gaining employment with the City, the following is suggested:
For more information, please contact Human Resources at 604-541-2158.
Submissions are kept on file for 12 months from the date of receipt. For more information, please contact Human Resources at 604-541-2158.
This requirement varies by position and will be outlined when required in the job posting. For more information, please contact Human Resources at 604-541-2158.
Typically, seasonal career opportunities (those occurring between the May and September period) are advertised in mid-February to early March. Candidates are advised to check the City's Job Opportunities page on a weekly basis during this period.
The City only accepts applications for Career Firefighter positions during an active recruitment period. Please check the Job Opportunities regularly for updates regarding Fire recruitment.
Information on Employment Insurance is available on the Service Canada website or by contacting 800-206-7218.
Sources WorkBC Employment Services Centre is located at:
#208 - 1461 Johnston RoadWhite Rock, BC V4B 3Z4
Monday - Friday
8:30 a.m. - 4:30 p.m.
WorkBC Employment Services Centres offer customized services to all unemployed British Columbians. Free, client centrered and integrated employment services are available.
Information on Employment Insurance is available on the Service Canada website or by contacting 800‑206‑7218.
The City participates where possible in CO-OP programs. Please contact the Human Resources Department at 604-541-2158 or email Human Resources for more information.
The City’s water contains naturally occurring manganese. When chlorine and manganese mix, the esthetics of the water may become cloudy. Although the water aesthetics may change, the City’s water is still safe to drink.
If you are experiencing cloudy or discoloured water:
Should you still have cloudy or discoloured water, please call the Operations Department at 604-541-2181 or email the Water Department.
The City of White Rock wants to hear all questions and concerns. Please direct these to City staff depending on the questions. Operations will be happy to take your call on water at 604-541-2181 or if you have a query about billing, please call Finance at 604-541-2100.
An Official Community Plan is a policy document which sets out the vision for the future growth and development of the City. An Official Community Plan integrates policies on land use, the economy, the environment, transportation, community facilities and public services into a broad strategy to direct growth and development.
The Official Community Plan (OCP) planning process took place over four phases, starting in early 2015. The City focused on conducting background research, analysis, planning and design, broad community engagement with stakeholders and residents, and interactive review with staff across departments and City Council.
Engagement opportunities included public open houses, surveys, community workshops, stakeholder meetings, a citizen OCP Working Group, and interactive pop-up booths at community events and in high people-traffic areas to capture the input of passersby. Get a more detailed description of the process.
The Plan will establish policies, guidelines and land use designations that are supported by Council and the community. This regulatory framework will provide a guide for how the City evaluates and approves future development. It will provide clear direction for how White Rock should grow in the coming years.
Yes. However, it has been more than seven years since the vision and polices were created. It is time for an update that accounts for current and emergent conditions within the Community, so that we can better plan for the future.
All Official Community Plans are prepared under the authority of the Local Government Act (LGA). The LGA describes an Official Community Plan as a comprehensive guiding document, primarily in relation to land use planning. The LGA outlines required policy components (e.g. approximate location, amount and type of residential development to meet the community's expected housing needs for the next five years) and optional components (e.g. policies relating to social well-being in the community).
Historically, White Rock has chosen to include a wide range of “optional” policy areas in the Official Community Plan, including social, cultural, economic and environmental policies, and to move forward in areas where a local government can influence community success and livability.
The LGA states that a local government is not obligated to immediately meet the objectives of the Official Community Plan or to undertake any project included in the plan, or to retroactively amend existing bylaws. However, all of the City's subsequent policies, plans, capital projects or bylaws must conform to the adopted Official Community Plan. For example, the Zoning Bylaw should be made consistent with the OCP over time.
In July 2011, Metro Vancouver adopted a new Regional Growth Strategy (RGS), a land-use plan aimed at advancing the region’s livability and sustainability while managing anticipated growth. The Strategy is a shared commitment by Metro Vancouver and member municipalities to work together to achieve regional goals. The integration of land use and transportation strategies is a central component of the strategy and key to how the region grows and changes in the future.
A required component of the Official Community Plan is the "Regional Context Statement” for the City of White Rock [Link], which must be approved by Metro Vancouver’s Board. The Regional Context Statement must demonstrate how the Official Community Plan policies are consistent with the RGS and how they help achieve each of the strategies included in the Regional Growth Statement. For example the City must show how it will work towards accommodating the projected employment, dwelling and population numbers included in the Regional Growth Statement. This statement will be developed as part of the OCP update process.
The Official Community Plan is a high-level policy tool that is less prescriptive than the Zoning Bylaw. The Official Community Plan includes policies, land use designations and a land use designation map which provide guidelines for the type and location of growth that Council is likely to support. It also includes development permit areas and related design guidelines which provide additional guidance for development. Council cannot approve a rezoning application that is not consistent with the Official Community Plan.
The Zoning Bylaw is a regulatory tool that includes more specific requirements that new development must comply with (e.g. permitted density, site coverage, land use and parking). The Zoning Bylaw helps to implement the Official Community Plan.
In 2013, city staff and council began this consideration. The City developed a business case, heard from members of the community, and held a public meeting in June 2015 where residents expressed significant support for the idea of an acquisition.
As a result of that process, the City of White Rock signed a negotiated agreement with the private company to acquire the water utility from them. The City took ownership of the operations on October 30, 2015.
This was an important milestone for the community, as it means all utility fees are now reinvested directly into the community. Furthermore, the City also has direct control of the water system, which allows the City to accommodate growth and make upgrades to the existing infrastructure as required.
The City of White Rock purchased the water utility from EPCOR for $13.4 million. Originally, the city had paid a $14 million advanced payment, which was an approximation based on the service provided at that time. After 2 years of negotiations, the City of White Rock and EPCOR came to an agreement on the $13.4 million.
No. One of the reasons is because Metro Vancouver’s water system uses chlorine as a secondary disinfectant. Unfortunately, chlorine will react with the manganese that has built up in our water distribution system for decades, as the previous water utility providers did not address the naturally occurring manganese from the source (aquifer), which has built up in the 80 kilometres of piping in the system.
When chlorine reacts with manganese, the result is discoloured water. We have found the level of discoloration is simply unacceptable
It is not feasible for any connection to the Metro Vancouver water system to be made before 2019 at the earliest.
The City would also need to purchase property, build a pump station on Surrey property at South Surrey Athletic Park, and construct distribution lines to get the water to both Oxford and Merklin reservoirs and pay Metro Vancouver for the cost of the water.
Metro Vancouver would need to perform upstream improvements to their system to meet the additional population demand and the City would be required to pay for these improvements as well as the water. The City would also have no control over replacement and expansion plans and would also be responsible for a percentage of any capital expenditures for any upgrades or expansions throughout the system in any jurisdiction in Metro Vancouver.
Joining Metro Vancouver would require ongoing operating payments by City of White Rock to Metro Vancouver of approximately $1.5 million dollars each year. The approximate $25 million cost difference when looking at joining the Metro Vancouver water system and maintaining our own system.
Acquiring the water utility gives White Rock control over the future of the City’s water supply, including the ability to make quick decisions to address/enhance the City’s water quality.
Find out more about the City and the Greater Vancouver investigation into options to receive the water supply from the Greater Vancouver Water District Public Release - City of White Rock Water Supply Analysis Reports (PDF).
Applications are available at White Rock Recreation and Culture facilities. Complete one application per family and return it to the registration desk with proof of residency and proof of household income. Take this opportunity to make a healthy lifestyle a priority for you and your family!
Applications are available at White Rock Recreation and Culture facilities, or view the application form (PDF).
All permanent White Rock and South Surrey residents who meet the annual family income limitations may apply. Total income for all adults in the household must be included in the application.
Note: If you are a Surrey resident, you can apply to Surrey Parks, Recreation and Culture Leisure Access program for South Surrey Arena and South Surrey Indoor Pool or Grandview Heights Aquatic Centre access. Visit Surrey's website for more information.
Once you and your family have been approved for Leisure Access, you can access your benefits at any Recreation and Culture location.
Recreation and Culture facility locations:
The City of White Rock is the sole owner and operator of this facility. The City runs the day-to-day operations and ensures the quality and safety of the water supply.
To do this, the City has taken some key steps to ensure it has the expertise to provide the residents of White Rock quality water. For example, since taking ownership of the water utility, the City has:
The City will operate the treatment processes, prepare and execute capital and maintenance plans, read water meters, perform water quality testing, and prepare annual reports
Council meetings are scheduled approximately twice a month. They are televised on the Tuesday directly following the Monday meeting at 9:00 p.m. on Shaw Cable 4. Please note that live sporting event coverage may pre-empt or delay council broadcasts (i.e. WHL Playoffs). Check local listings and the current Council schedule for more details.
The meetings are now also live streamed and archived on the City’s website, ready to watch at your leisure.
Do you have an idea, question or some feedback you want to share with the Mayor and Council? One of the quickest and easiest ways to share your thoughts is to send an email to White Rock Council.
To reach Mayor and Council, individually, please click here for their emails and phone numbers.
A person or organization wishing to appear before Council as a delegation must provide notice of that intent by 4:30 p.m. on the Monday prior to the scheduled meeting by completing the Delegation Form (PDF). The number of delegations is restricted to five (5) per meeting.
Please submit your completed form via email to the Clerk's Office or send your completed form to:
City Clerk's Department15322 Buena Vista AvenueWhite Rock, BC V4B 1Y6
Regardless of the number of people in your delegation or the number of topics you wish to cover, the delegation as a whole is only permitted five (5) minutes to make its submission to Council.Council cannot hear delegations regarding:
An individual or delegation can only appear once on a matter and/or a proposed solution, either by Council or the individual or delegation, per year (from the time of the original appearance).
A delegation intending to give a power point presentation must supply the City Clerk with a copy of the presentation prior to the meeting. The presentation will be reviewed by staff, to ensure that it is professional and relevant to the Council proceedings. If it is found to be unprofessional or irrelevant the offending slides or pages will be removed or the entire presentation will be rejected. Staff will contact the delegation to inform if this is to occur.
If you are new to the province of British Columbia or the country of Canada, please visit the government of British Columbia's “Newcomers' Guide to Resources and Services” at Welcome BC. This guide is available in English, French, Chinese, Punjabi and Korean versions.
For more information on multiculturalism and immigration in BC, call the Attorney General's office at 604-660-2203, email email the Attorney General or visit Welcome BC.
City Hall is located at:White Rock City Hall15322 Buena Vista AvenueWhite Rock, BC V4B 1Y6Phone: 604-541-2100Fax: 604-541-9148
Hours of operation are Monday to Friday, 8:30 a.m. to 4:30 p.m., excluding statutory holidays.
Library is located at:15342 Buena Vista AvenueWhite Rock, BC V4B 1Y6
Hours of operation are Monday to Wednesday, 10:00 a.m. to 9:00 p.m. Thursday to Sunday, 10:00 a.m. to 5:00 p.m., excluding statutory holidays.
To learn more about your garbage, recycling and Green Can collection days, please see the Garbage and Recycling page. For more information call the department of Engineering and Municipal Operations at 604-541-2181.
The City of White Rock owns and operates the water utility that services the community. Learn more from the Water Department.
All dogs over the age of four months residing in White Rock must have a valid dog licence. Application forms for new dog licences are provided at the front counter upstairs at Reception in City Hall at 15322 Buena Vista Avenue. Please note that dogs are currently prohibited from White Rock Pier and Promenade all year round. See this map (PDF) for more information.
Recreation and Culture is responsible for City-run recreation programs and special events.
1. Navigate to my.whiterockcity.ca
2. Click 'Register'
3. Complete the form and click 'Register'
4. You will receive an email confirming your registration. Click the link to activate your profile.
5. Once you have activated your account, click 'Return to Login' or navigate to my.whiterockcity.ca
6. Enter your email address and password and click 'Login' to access the homepage of MyWhiteRock.
You can call City Hall at 604-541-2100.Hours of operation are Monday to Friday, 8:30 a.m. to 4:30 p.m., excluding statutory holidays.
Yes. Some of our City Parks are available for private functions. Contact Leisure services at 604-541-2161 for further information.
Dogs are not allowed on the Promenade or City of White Rock beaches. Please see the Animal Control page for more details.
Yes, dogs are allowed in some City Parks, but must be leashed at all times. Dog restricted areas are clearly marked. Please clean up after your pet.
Please view more about West Nile (PDF) for complete information on the West Nile Virus.
Please refer to White Rock Tree Management Bylaw Number 1831 (PDF) for more information. Permits can be obtained from the Development Services department at City Hall.
Residents are responsible for maintaining their own boulevards.
Topping of boulevard trees is not permitted. Prior to commencing any work on City of White Rock boulevards, please contact the Engineering and Municipal Operations Department 604-541-2181.
Currently, there are no Memorial Dedications available along the waterfront. Memorial dedications such as park benches, fountains and picnic tables are available at a variety of other White Rock Park locations. Please contact the Engineering and Municipal Operations Department 604-541-2181.
Our guide to White Rock's Parks and Trails provides a full description of the amenities featured in our city parks.
Pay parking is in effect throughout the City of White Rock. Please follow the posted parking regulations.
The City of White Rock Parks Department follows an Integrated Pest Management approach to turf management. Cosmetic use of pesticides is not allowed. Pesticides may be used on fine turf sports fields. Signage will be posted to inform residents prior to application.
The City of White Rock Parks Department promotes a variety of environmental initiatives including invasive species removal, urban forestry management, foreshore restoration, the use of native plants, reduction in pesticide use, water conservation and storm waste water management.
We also work with a variety of environmental groups to achieve our initiatives.
Yes and it poses a serious threat to natural ecosystems and human health. The Giant Hogweed can reach an impressive height of 15 feet when flowering. The hollow stems are 2 to 4 inches in diameter. The large blossom consists of numerous white flowers clustered in an umbrella-shaped head that is more than 2 feet across. The sap found in the Giant Hogweed stem and stem hairs causes phytophotodermatitis, a serious skin inflammation activated by exposure to the sun. Symptoms typically consist of painful blisters that form within 48 hours of exposure, and pigmented scars that can last up to 6 years.
If you come in contact with this plant, you could experience severe burns to your skin.If you are exposed to Giant Hogweed:
To remove one of these plants from your own property:
If you see this plant in White Rock parks, road rights of ways, or private lands, Please contact the Engineering and Municipal Operations Department 604-541-2181 with the plant location information. For more information on and photos of Giant Hogweed, see the Kings County, Washington State website.
Pay Parking is in effect from 10 a.m. to midnight year round.
Your valid decal still entitles you to a daily maximum of 4 hours free parking in the City of White Rock pay parking areas:
Pull into the parking stall and note the stall number (all parking stalls are individually numbered), then proceed to the most convenient pay station (all pay stations will accept payment for any stall number in the system). At the pay station: Press any key to bring up the display screen.
There is a 4 hour maximum stay in effect for all spaces East of Oxford and West of "The Hump." These are stall / space numbers 1,400 through 2,999. There is no maximum stay in the other areas, as long as you have paid for parking according the current hours in effect.
Visa, MasterCard, or cash in the form of toonies, loonies, or quarters. Please note the dispensers do not give change. Please have your payment ready when you approach the dispenser. You can also pay by phone with your Visa or MasterCard at a cost of $0.25 per transaction. If you pay by cell, you will even receive a text message reminder five minutes before your parking time expires.
No! Just keep your receipt handy to refer to your stall/space number and expiry time so you can easily extend your stay at any of the conveniently located dispensers or by telephone.
Just call Verrus at 604-676-1750. The first time you call you will need to register with your 10 digit telephone number, a 4 digit numeric password of your choice, and your credit card number with the expiry date. When you are ready to pay for parking, just make sure you know your stall / space number and follow the voice prompts. It's easy!
Just refer to your stall / space number (it's listed on your receipt), and visit any dispenser, or call Verrus at 604-676-1750. With pay by cell there is a $0.25 transaction fee. If adding time to your initial purchase before your parking time has expired select "Add Time" on the dispenser menu and your time will be credited at the end of your initial purchase. If your parking time has already expired, select "Begin Parking" on the menu to initiate a new purchase.
Property Tax Notices are mailed no later than the first week in June. Property Tax Notices are mailed to all owners listed and registered with the BC Assessment Authority as at the time of printing.
2018 property taxes, Home Owner Grant applications and Tax Deferment applications will be due July 3rd, 2018 (The annual due date is always the first business day in July).
If you are the registered owner of a White Rock property and you did not receive your tax notice by the end of the first week in June, you can contact the Financial Services department at 604-541-2100 or visit us at City Hall, 15322 Buena Vista Avenue, White Rock. New owners should be prepared to provide proof of title transfer in order to receive tax information and must note the title transfer number beside their signature when completing the Home Owner Grant application.
The City's Tax Bylaw requires a 5% penalty be imposed on any current property taxes that remain outstanding after the July due date and again after August 15th. This bylaw does not give the City authority to waive late penalty charges and is applied consistently to all taxpayers. If the completed Home Owner Grant application and/or Tax Deferment application are not received by the due dates, the amounts will be considered unpaid taxes and all penalties will apply.
Failure of an intermediary such as a bank, Canada Post, a lawyer or notary to remit a payment or a grant application on behalf of an owner is a private matter for resolution between the parties involved and is outside the Tax Collector's authority and responsibility.
If property taxes are not paid by the end of the year, the outstanding balance will accrue interest at a rate set four times a year by the Province. If taxes remain unpaid at the end of three years, the property is publicly auctioned at Tax Sale to recover the taxes owing.
The following may be some of the factors that affect the amount of your tax bill:
Council approves the general levy for the entire City's budget, but that doesn't mean you will see that same percentage change on your tax notice. Many factors influence the taxes on a given property making it different from the overall percentage approved by Council and reported to the media.
If every property value assessment in the City increased or decreased by exactly the same amount every year, the increase in your general levy would be comparable to the rate approved by Council. In reality, each year some assessments go up more (or less) than the average and some may go down even if the net average is an increase. If BC Assessment reports the average residential assessment increased by 10%, but your own assessment went up 20%, it is likely that your taxes will go up by more than the increase amount passed by Council. This does not indicate that your taxes are going up 20%.
Differences in assessed values are not the only variable though. Another factor is that the City of White Rock collects taxes on behalf of other groups (Schools, Translink, BC Assessment, the Regional District and the Municipal Finance Authority). These organizations develop their own budgets outside of the City's control. The rate passed by Council is only for the General Municipal Tax line that appears on your notice.
Payment options include:
Credit cards are not accepted for tax payments. The City strives to find a good balance between providing good customer service and being accountable for taxpayer dollars. The credit card service charges would be an additional operating expense and would have to be paid from property tax revenues, reducing the available funds to operate other services within the City.
Yes, but as a prepayment only, through the City's Pre-Authorized Prepayment Plan (PAPP).
Monthly payments will be collected on the first day of each months for 10 months starting August 1st and ending May 1st. There are no withdrawals for the months of June and July.
At the beginning of June, tax notices are mailed to property owners. The notice has details of your current year's taxes less the total prepayments collected. You are responsible for paying any difference, as well as applying for the Home Owner Grant by the tax due date to avoid any penalties.
Your written authorization is required to start, change or withdraw from the plan. The written notification must be received, along with a void cheque, 10 business days prior to the next scheduled payment. You can withdraw from the plan at anytime. The application forms are available at City Hall or online in under Pre-payment Plan.
Try a plunger. If plunger doesn't work, you need to check and see if the sewer line is plugged or damaged. You are responsible for clearing the line from the property to the sewer main in the street. You can do this yourself or call a plumber. If a plumber is unsuccessful in clearing the line to the main, contact the Engineering and Municipal Operation Department at 604-541-2181. The Engineering and Municipal Operations Department can also provide information on the location of the sanitary sewer connection.
View more about Property Damage Information (PDF).
Contact the Engineering and Municipal Operations Department 604-541-2181 to confirm location, cost and scheduling. Additional charges may apply when a main extension is required.
We can have a crew person come out and check. Contact the Engineering and Municipal Operations Department 604-541-2181
View our locations and contact information on the customer service page.
The hours are as follows:
The department can be contacted at:
You can purchase arena parking decals at the following Recreation and Culture facilities:
No. The closest pool is the South Surrey Indoor Pool, which can be contacted by phone at 604-502-6200.
Recreation and Culture has a selection of drop-in programs at the Centre for Active Living at 1475 Anderson Street. Call 604-541-2199 for more information.
View a complete listing of our programs and Skating Schedule (PDF).
Check out our Skating Schedule (PDF).
Birthday packages can be booked during our regular public/family skates on Wednesday or Friday night or Sunday afternoon. $99 includes admission and rental for 10 children and 2 adults and room rental for 2 hours. It's $129 up to 15 children, and $149 for up to 20 children. Food can be brought in our purchased separately at the lobby concession.
Birthday theme party packages can also be booked for Saturdays at the White Rock Community Centre at a cost of $129 up to 10 children or $149 up to 15 children. Call 604-541-2199 for information and booking.
A full refund is given with three business days notice before the start of the course. A $10 service charge for processing will be applied. If the credit is left on your Recreation and Culture account, the service charge will be waived. Contact Recreation and Culture if you require more information on our comprehensive refund policy at 604-541-2199.
If you require more information about your client number and PIN, you can either email Recreation or call 604-541-2199 during regular office hours.
Many local club phone numbers can be found in our Community Directory (PDF).
Yes, a valid White Rock decal is good for parking at Centennial arena 24 hours per day.
We have tried chlorine as a secondary disinfectant option at the Oxford reservoir but the chlorine is reacting with the naturally occurring manganese causing taste, turbidity (cloudiness), colour, and odour issues. While the water is safe, to control these aesthetic issues, it is necessary to switch to monochloramine as the secondary disinfection option.
Treating the Oxford reservoir with monochloramine will align it with the treatment process of the Merklin reservoir allowing for a uniform secondary disinfection process common in most jurisdictions.
While experts recommended the use of monochloramine, a group of concerned citizens advocated for the use of chlorine. Council listened to the group’s concerns and directed staff to develop a plan to use chlorine as the secondary disinfection option. The water is still safe but the chlorine is reacting with the naturally occurring manganese in our pipes and is causing taste, turbidity (cloudiness), colour, and odour issues.
Both chlorine and monochloramine are effective treatment options and approved by the Fraser Health Authority. While experts recommended the use of monochloramine, a group of concerned citizens advocated for the use of chlorine. Council listened to the group’s concerns and directed staff to develop a plan to use chlorine as the secondary disinfection option.
The City is committed to supporting businesses in White Rock by creating opportunities through investments in capital projects that will continue to attract residents and visitors throughout our beautiful seaside community.
An area of focus for the City is the Johnston Road Streetscape Revitalization as it provides an opportunity to revitalize the vibrancy and functionality of Johnston Road as the commercial and cultural heart of the Town Centre.
This capital project is scheduled to start in March of 2018 and be completed in October 2018.
The City will make every effort to minimize the impact of construction on your daily routine and/or business. During construction, we will do our best to address your concerns, so please bring any immediate concerns you may have to Engineering and Municipal Operations by calling 604-541-2181 or emailing emailing Operations.
At least two lanes will be open on Johnston Road during construction. On-site traffic control personnel will ensure the safety of road and sidewalk users. Information about any road closures will be communicated in advance.
Yes, the Construction activity will be completed in phases to minimize disruptions to businesses and residents.
Access to residences and businesses will be maintained. Where sidewalks are being reconstructed, detours will be in effect for pedestrians to ensure public safety during construction.
The City will make every effort to minimize the impact of construction on your daily routine and/or business. During construction, we will do our best to address your concerns, so please bring any immediate concerns you may have to Engineering and Municipal Operations by calling 604-541-2181 or emailing Operations.
We apologize in advance for any inconvenience that comes with construction of a major capital project and appreciate your cooperation and patience. During construction, there will be some noise as crews work on portions of the road surface. And, crews will be working Monday to Friday from 7:30 a.m. to 7 p.m., with extended hours during evenings and weekends, as needed.
We appreciate your cooperation and patience as we work to complete the Johnston Road Streetscape Revitalization Project. We will make every effort to minimize the impact of construction on your daily routine. During construction, please bring any immediate concerns you may have to Engineering and Municipal Operations at 604-541-2181 or email Operations.
Your quarterly bill includes charges for your previous three months of water service and consumption. Bills are mailed at the end of the month following the billing period in January, April, July, and October.
The City has two components to your water charge: a minimum quarterly fee and an excess consumption fee. The minimum quarterly fee includes a minimum consumption amount. Customers who use over that amount will also be charged the excess consumption fee.
Fees are based on customer type (Single Family Residential, Multi-Family Residential and Non-Residential) and meter size. See the water rates section for more information on charges by customer type and meter size and minimum consumption amounts.
All customers are billed quarterly based on their rate category and water consumption. The City will read the water meters in the beginning of the month following the billing period.
Quarterly billing periods include:
2018 Water Rates.
Rates are reviewed annually as part of the budgeting process to ensure adequate funding for the maintenance, operation and infrastructure renewal costs of the water utility.
To setup the City of White Rock as a bill payee:
Log in to your banking website
Navigate to the bill payment menu and select “add a new payee”
Search for payee “White Rock” and select the “utilities” option from the results.
The account number is your seven digit water account number, located on the top right hand corner of your Water Bill.
Allow for processing time:
Online or telephone banking: please account for a minimum of three business days for your payment to reach the City. A penalty will apply if payment is not received by the due date.
In person at financial institution: if you make a payment on the due date, ask the teller if your payment will be processed on the same day. Payments made on or before that date may not be posted to the City’s account in time. Late payments will be charged a 5% penalty.
Payments by mail: please allow time for the mail to reach our office by the due date. Post marks are not accepted as date of payment. The City is not responsible for lost or stolen mail.
A 5% penalty is applied to the current bill’s charges if unpaid by the due date. Avoid penalties by joining the City’s utility auto debit plan.
Overdue amounts as of December 31st are, as per section 258 of the Community Charter, deemed taxes in arrears and transferred to your property tax account. Taxes in arrears are charged interest as prescribed by the section 245 of the Community Charter.
Credits on utility accounts will be applied to your next bill. You may request a refund. Administration fees apply to refund requests. Allow for two weeks processing time for refunds.
Once utility charges are transferred to a tax account, payments must be made to the nine digit folio number found on the Statement of Outstanding Taxes or Property Tax Notice, not to the seven digit utility account.
You may pay through any of the usual tax account payment options.
If you are paying online, ensure that you select the “White Rock Taxes” payee, not “White Rock Utilities” payee.
Search for payee “White Rock” and select the “taxes” option from the results.
Locate your nine digit account number from your Statement of Outstanding Taxes or Property Tax Notice.
New owners will be responsible for the previous owners’ unpaid bills. It is the buyer’s responsibility to ensure that bills are paid. You may wish to check with your lawyer or notary. Lawyers or notaries may estimate the seller’s charges up to the property transfer dates and account for them on the statement of adjustments, or request a final bill for the utility charges.
If you are moving within White Rock, you will need to take steps to transition your billing and payment to your new property.
Do not call to cancel your utility services. Water services are not turned off when a customer moves.
Do not call to change ownership information as it will be forwarded to the City by BC Land Titles.
If you pay online, change your utility account number on your financial institution's website when you receive the first bill for your new property.
Change or cancel your utility auto debit plan.
Your lawyer or notary may request a final bill for utility charges using the Special Read Request form.
Return any utility bill that is no longer your responsibility to the City.
If you pay your property taxes online, change your account information.
Please ensure that your lawyer of notary accounts for your portion of the utility bill on the statement of adjustments, or requests a final bill for your account.
The City does not mail to tenants directly, only Strata or Property Management companies may be assigned to received utility bills. To set this up, an owner must fill out the Strata/Property Management Company Mailing Request Form and submit it to the Finance department for processing. Once completed, the City will mail the utility bills directly to the Strata or Property Management company.
The City of White Rock sends utility bills to the owner of the property. In the case of strata properties, the bill is sent to the strata owners or strata/property management company.
If your property is individually metered, you may request a final bill for your utility charges when a tenant moves out. Owners of rental properties are ultimately responsible for the Utility Bill.
Flushing is a method of cleaning the water main pipes by forcing water through them at high speed and discharging it through hydrants, which are left open until the water runs clear. This fast-moving water flow scours and cleans out mineral deposits and sediment that have built up over time and settled at the bottom of the pipes.
Residents are notified during water main flushing because some may experience a temporary discolouration of water while the water main is being flushed. Any disruption should be short-lived. Residents and businesses along areas where flushing is scheduled to take place will be notified prior to flushing via letters delivered to local businesses and residents, along with signs that will be placed on the road side. So, please keep an eye out for those signs.
Unfortunately, we cannot. The water main flushing for each section of the pipeline can vary from five minutes to an hour and a half. When one section of the pipeline is completed, they will move on to the next section. City staff are working hard to minimize the disruption caused in your area, and due to the varied timeline of the work, it is difficult to schedule a specific time.
If you experience a loss of water (over after two or three hours), please call 604-541-2181.
Water main flushing is the process used to clean water mains. Water system valves are turned off to isolate a section of the water main. Water is then flushed through in one direction at high speed to produce a scouring action that removes built-up sediment. Clean water is always used to flush water mains. After flushing, the water exits through an attachment to a fire hydrant.
Water mains are underground pipes that carry water from the reservoir to your street.
We clean water mains to improve water quality by removing sediment. Water travels slowly through the mains, causing sediment to settle at the bottom and build up over time. A change in direction or an increase in the rate of flow of the water in the mains (e.g., due to water main breaks, or hydrant use for firefighting) can disturb the sediment and discolour the water.
We flush most of the water mains by forcing water through them at high velocity and discharging it through hydrants. This water flow scours and cleans sediment from inside the mains. We leave the hydrant open until the water runs clear. The flushed water will be de-chlorinated before entering the catch basin.
Flushing takes approximately 30 minutes to an hour. We require all taps to be turned off and no toilets flushed during the flushing time as indicated in the notice to residents for individual households to ensure that the work is done properly.
We will notify you via letters delivered to each residence prior to commencement of work. The letter will contain instructions and information on the program. If you live in a multi-family complex, staff will contact your property manager/landlord on when the work will begin and will include information on how long it will take.
Do not use your water or flush your toilet when we are cleaning the water mains on your street. Using your water or flushing your toilet could draw sediment into the water pipes of your building, into water filters, washing machines, hot water tanks, etc. Turn off any time-delayed water systems, such as dishwashers, coffee makers, and lawn sprinklers.
Consider rescheduling the use of this equipment before or after the water main flushing. Make sure the cold water tap runs clear before connecting to the in-home water-dependent medical equipment.
As a precautionary measure you may store a sufficient reserve of potable water for use during the flushing hours.
Please turn off all time delayed water line appliances during the flushing period. If you have water conditioning systems such as water softener or filtration system, you may want to shut off the water supply valve to these systems, until after the water main flushing is completed.
Yes. The City of White Rock Fire Department is informed of the flushing time, date, and location. Water for fire suppression is available from the water system at all times during the flushing program.
Your water may be discoloured. Water is sometimes discoloured after water main cleaning, but this should not last long. Do not use discoloured water for any purpose that require clean water, such as preparing food and beverages, medical and dental procedures, or laundry.
Customers are advised to fully open their cold water faucets in their laundry tap, kitchen and/or bathroom to flush this water out of their service piping and plumbing lines. In most cases, the water should begin to run clear again within a minute. If it does not clear, please let us know by calling 604-541-2181 or email the Water Department.
If this happens, call 604-541-2181 or email the Water Department.
Drinking discoloured water should not make you sick; however, it may not smell, taste, or look pleasant.
Immediately after the cleaning you may notice that your water is cloudy or has a chlorine smell.
It is safer for staff to work on the streets in daylight. Also, it is easier in the daylight to see when all the sediment has been flushed out and the water is running clear.
We will discharge the water into the street catch basins. We will be using an environmentally friendly product (sodium thiosulphate) to remove the chlorine from the water before it is discharged.
No. The City takes special precautions to ensure that the quantity and quality of the water flushed is safe for disposal. Before doing any field work, the City investigates water disposal routes and ensures that they are of adequate capacity to receive the water and are not sensitive to the flow. In most cases, the water is sent to stormwater collection system, or to a drainage ditch. During flushing, the field crew monitors disposal of the water, reduces its energy to prevent erosion, and adds dechlorination pucks to remove any chlorine.
Many cities have some type of flushing program to clean their water mains. This is considered the best way to improve water quality and increase the reliability of the distribution system.
Though not intentional, this happens from time to time during the flushing program. During flushing, certain valves are closed to provide control over the direction of flow. It is likely that a valve closure resulted in loss of supply to your block. Contact the Engineering and Municipal Operations Department at 604-541-2181 or email the Water Department. The field crew will be sent to your block immediately to investigate and identify which valves may have been inadvertently left closed and will be reopened.
The colour is due to the presence of solids that are scoured from the surface of the pipes. These may include sand, sediment, iron (rust), and manganese, all of which are naturally occurring and common to virtually every water system. At the levels that cause mild discolouration, these solids are not harmful, although they may impart an undesirable taste to the water.
Yes, the City has maintained compliance with all provincial and federal drinking water quality standards. The City performs frequent monitoring throughout the system to ensure the safety and aesthetic quality of your water.
Funds from the water utility rates will pay for this program. Water rates will not be increased to pay for this maintenance program.
No, each residence and business is individually metered at the service connection to determine consumption. Your utility bill is based on your specific meter readings.
No. We are using a unidirectional flushing technique, which uses less water than conventional flushing. The City strongly values, encourages and practices water conservation measures. In developing the flushing program, the City has considered the impact of water use and weighed it against the known benefits of flushing. While a fair amount of water is used and is necessary to create an effective scour, the City uses a flushing practice called (unidirectional) water main flushing that is specifically designed to reduce overall water usage.
Yes. The City of White Rock is committed to providing safe and clean water to its water users. That is why we monitor and test the water and distribution system on a regular basis and address water and infrastructure matters. Having ownership of the water utility provides us with the opportunity to make decisions to further enhance the City’s water quality beyond what is mandated by Health Canada and Fraser Health.
Fraser Health, as the regulatory agency for drinking water in this jurisdiction, has no public health concerns in regards to the City of White Rock's water safety or quality.
Fraser Health has also created a resource with answers to frequently asked questions about the safety and quality of the City's water. You can find the above information at Fraser Health and navigate to City of White Rock Drinking Water. Fraser Health will continue to monitor the quality of drinking water in the City as per the health authority's legislated mandate and established regulations.
The Total Water Quality Management Plan (TWQMP) will provide secondary disinfection to the water supply and upgrade critical system infrastructure to ensure consistent and reliable service of high-quality drinking water. The TWQMP was required based on the recommendations of the 2010 Boil Water Notice Report when the water utility was under private ownership.
As a result of the report, the Fraser Health Authority had directed the previous owners of the water utility that a secondary disinfectant had to be in place by June 2016. On October 30, 2015, the City of White Rock acquired the water utility from a private company. In 2016, the City of White Rock asked the Fraser Health Authority for an extension in regards to introducing a secondary disinfection so that the City could conduct some testing prior to full implementation of a secondary disinfection. The Fraser Health Authority approved this and the City had until February 1, 2017, to implement a secondary disinfection treatment.
As part of the TWQMP, upgrades to improve the overall system safety and reliability are being addressed.
Yes. The City conducts ongoing water quality tests. The City performs weekly tests for bacteria and quarterly quality testing for metals, all data is available on our Water Quality page.
Yes. The Oxford and Merklin reservoirs are now constructed and operational, therefore along with the existing Roper reservoir, have increased the water storage capacity by 33%.
In October of 2015, when the City purchased the water utility, the total available water storage was 4.50 million litres. During the fire, on May 15, 2016, the total available water to fight the fire was 4.65 million litres, 150,000 litres more than when the City purchased the utility. Since that time, the City has constructed a new water reservoir that did not previously exist and completed a second in April of 2017. This means the City’s total available storage is now 6.05 million litres, which is 1.55 million litres more than when the City purchased the utility.
The 6.05 million litres is the future storage amount recommended by the consultant to service a population of 26,650 for the year 2031. According to the 2016 census, White Rock’s current population is at 19,952.
Construction is expected to start in late February 2018.
Feel free to contact the Planning and Development Services Department by emailing Planning or the Engineering and Municipal Operations Department by emailing Operations.