Payment Options

Utility Auto Debit Plan

Pay your utility bill by auto debit and never have a late payment.

  • Complete the form and return to City Hall, by emailing the Finance Department or mail, or in person
  • Read the terms and conditions on the application

To cancel or change your banking information, view the plan cancel or change form (PDF).

Mail

By mailing a cheque payable to the City of White Rock. Mailed payments must be received on or before the due date. Mail early to avoid late penalties

In Person At City Hall

In-person payments are temporarily suspended as City Hall is closed to the public due to the COVID-19 pandemic.  Customers can mail in cheques or drop them off in the drop box located at the entrance to City Hall.

Financial Services front counter at City Hall accepts cash, cheque or interact. The City of White Rock does not accept credit card payments for Utility Bills

Pay Online

Pay through your online banking from your financial institution’s website. To setup the City of White Rock as a bill payee:

  1. Log in to your banking website
  2. Navigate to the bill payment menu and select “add a new payee”
  3. Search for payee “White Rock” and select the “utilities” option from the results
  4. Avoid the “taxes” option as the City of White Rock also offers the online payment option for property taxes
  5. Locate your seven digit account number on the top right corner of the utility bill and enter it into the account field
  • Telephone banking - contact your financial institution
  • Utility bill auto debit plan

Remember, when paying online, print or save the confirmation page or confirmation number for your records.

Telephone Banking

Contact your financial institution for instructions. Ensure your payment will be processed by the due date.

Unpaid Bills

Overdue amounts as of December 31st are, as per section 258 of the Community Charter, deemed taxes in arrears and transferred to your property tax account. Taxes in arrears are charged interest as prescribed by the section 245 of the Community Charter.

Tenants

The City does not mail to tenants directly, only Strata or Property Management companies may be assigned to received utility bills. To set this up, an owner must fill out the Strata/Property Management Company Mailing Request Form and submit it to the Finance department for processing. Once completed, the City will mail the utility bills directly to the Strata or Property Management company.