Frequently Asked Questions

  1. Is our water safe?
  2. How will you guarantee a safe supply of water so we don’t have a boil water advisory again?
  3. Does the City perform water quality tests?
  4. Does the City have adequate water supply in case of an emergency such as the Five Corners fire?
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  1. How is the City able to blend its water?
  2. How does the city blend water with a distribution system?
  3. How does the city blend water with reservoirs?
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  1. Why does my water look cloudy or discoloured?
  2. What do I do if I have cloudy or discoloured water?
  3. Who can I contact if I’m having an issue?
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  1. Why are we adding anything to our water?
  2. Does the City have primary water disinfection?
  3. What is secondary disinfectant?
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  1. Why did the City switch from chlorine to monochloramine?
  2. Why did the City initially decide to use chlorine?
  3. Why was monochloramine not used from the outset?
  4. Has Fraser Health Authority mandated and/or approved the use of monochloramine over chlorine?
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  1. Is monochloramine safe?
  2. What will the impact of monochloramine be?
  3. What are the long-term health effects of monochloramine?
  4. What is the amount of ammonia that will be added and will there be an impact on my health?
  5. Does using monochloramine increase the cost of water?
  6. Do home water softeners remove monochloramine?
  7. Does bottle water have monochloramine?
  8. What does chloraminated water taste like?
  9. If monochloramine is such an effective disinfectant, why is it not used in every community?
  10. Is monochloramine safe for swimming pools?
  11. Will monochloramine make my water clear?
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  1. How is the City going to address naturally occurring arsenic and manganese in its water supply?
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  1. How will the City operate the water system?
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  1. Are we joining Metro Vancouver’s water system?
  2. Why won’t the City just turn on the connection?
  3. How much would it cost to join Metro Vancouver’s system?
  4. What benefit does White Rock get out of owning a utility?
  5. Where can I find out more information?
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  1. Why did the City buy the water system?
  2. How much the water system cost?
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  1. What is water main flushing?
  2. What are water mains?
  3. Why are you "flushing" the water mains?
  4. How do you clean the water mains during flushing?
  5. How long does it take to flush the water mains on each street?
  6. How will I know when you are flushing water mains on my street?
  7. Can I use my water when you are flushing the water mains on my street?
  8. My in-home medical equipment requires water to operate. What should I do?
  9. What do I do if I need water during the time that I am not supposed to use water?
  10. I have time delayed appliances or water conditioning systems. What should I do?
  11. Is the Fire Department aware of the water main flushing?
  12. Will I notice anything different after you have flushed the water mains?
  13. How do I get rid of the discoloured appearance?
  14. What should I do if the water is still discoloured after two or three hours?
  15. What if someone drinks the water when it is discoloured?
  16. What else may I notice about my water after you have flushed the water mains?
  17. Why can't you flush the water mains at night?
  18. Where will you drain the water used in the flushing program?
  19. Does discharged water affect the environment?
  20. Do other cities have similar water main flushing programs?
  21. I lost water service. Why, and what do I do?
  22. Why does flush-water (hydrant or at the tap) appear discoloured?
  23. Is the water safe to drink?
  24. How will you pay for the water main flushing program?
  25. Will I be paying for the water used in flushing?
  26. Is water main flushing a waste of water? Is this counterproductive to conservation?
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