The Department of Engineering and Municipal Operations is responsible, within budget limits, for maintaining the sanitary sewer system in White Rock. The sanitary sewer system consists of sewer mains and manholes.
Sanitary sewer mains convey the flows to the Greater Vancouver Regional District treatment plant. The costs associated with treating the sanitary flows are based on volume, therefore, the Engineering and Municipal Operations is actively working to limit storm water from entering the sanitary sewer system.
If you would like a new or upgraded service connection, the fee is $4,000. For more information, contact the Engineering and Municipal Operations Department at 604-541-2181.
Reporting a Problem
When reporting a problem you should be ready to give a description of the problem, address or location, a contact name and phone number.
- Phone: 604-541-2181
- Hours: 8 a.m. to 4:30 p.m., Monday through Friday)
- Emergency Phone: 604-543-6700. Please note: after 4:30 p.m., statutory holidays and weekends phone calls are redirected to the Fire Department
The Department of Engineering and Municipal Operations is responsible, within budget limits, for maintaining the storm sewer system. The storm sewer system consists of:
- Catch basins - are grated inlet structures installed on the right-of-way to receive storm water and direct the flow into the storm main.
- Manholes - a structure that may have a solid or grated lid that allows access to the sewer main.
- Open systems - ditches and streams.
- Sewer mains - pipes that collect storm water from various sources and convey the water to receiving waters.
- Storm Service - an owner's service from the home / building to the storm main in the roadway.
Home Owner's Responsibility
Most homes are connected to the storm sewer main with a pipe called a storm water service connection. Home owners are responsible for this connection. Good preventative home owner maintenance would involve checking and cleaning:
- Building perimeter drains
- Driveway drains
- Roof down spouts
- Roof gutters
- Storm pumps
- Storm sumps
Also check your insurance for water damage coverage. Should a problem occur with the storm sewer system on your property, have a qualified contractor investigate before calling the City. Remember to contact Fortis BC at 800-474-6886 before you dig for gas line location information.
If you would like a new or upgraded service connection, the fee is $4,000. For more information, please call 604-541-2181.
The storm sewers can lead to fish habitat, therefore, the public must be aware that only storm water is intended for this system. Please report any observation of someone dumping other materials into this system.