Customer Service

group of seniors on a trail

Customer Service Hours

Call 604-541-2199 to speak with a customer service representative.

  • Monday to Friday: 8:30 a.m. to 4:30 p.m. (until 6 p.m. Monday - Thursday at White Rock Community Centre)
  • Saturday: 9 a.m. to 1 p.m. (White Rock Community Centre and Kent Street Activity Centre)
  • Closed: Sundays and Statutory holidays

How to Register Online

Use our online registration system WhiteRockREG 24 hours a day, 7 days a week from any computer, phone or tablet.

  • Easy sign in.
  • Search for an activity by keyword, age, day, time or location.
  • View class availability and book online.
  • Calendar view for your entire family’s schedule.

How to Register by Phone

Please have your Visa, Mastercard, or American Express Card with expiry date and program information ready.
Call White Rock Recreation and Culture at 604-541-2199. Registration phone lines are open:

  • Monday to Thursday: 8:30 a.m. to 6 p.m.
  • Friday: 8:30 a.m. to 4:30 p.m.
  • Saturday: 9 a.m. to 1 p.m.
  • Closed: Sundays and Statutory holidays

How to Register in Person

Register in person at any White Rock Recreation and Culture office, located at

Pay by cash, cheque, Visa, Mastercard or American Express.

Program Withdrawal Fees 

If you withdraw from a registered program, you will now be charged withdrawal fees based on the value of the program and how many days you withdrew before the program start date.  Visit White Rock Recreation and Culture Refund Procedures for more information.

Fee Reduction Policy

To learn more about the City’s fee reduction policy, visit the Leisure Access Information page.

Paying by Cheque

Please make cheques payable to White Rock Recreation and Culture. There will be a $33 charge levied for NSF cheques.