Customer Service

How to Register Online

  • Anytime - Go to WebReg. 24 hours a day, 7 days a week.
  • Secure - We use the latest in online payment security, as provided by Trustkeeper. The White Rock WebREG system employs 256-bit encryption.
  • Simple - You will need a Family PIN, Client Number, and a valid credit card. Contact Recreation and Culture to set up your registration account.  Call 604-541-2199 or outside of customer service hours, email Recreation and Culture 

How to Register by Phone

Please have your Visa, Mastercard, or American Express Card with expiry date and program information ready.
Call White Rock Recreation and Culture at 604-541-2199. Registration phone lines are open:

  • Monday to Thursday: 8:30 a.m. to 6 p.m.
  • Friday: 8:30 a.m. to 4:30 p.m.
  • Saturday: 9 a.m. to 1 p.m.
  • Closed: Sundays and Statutory holidays

How to Register in Person

Register in person at any White Rock Recreation and Culture office, located at

Pay by cash, cheque, Visa, Mastercard or American Express.

Customer Service Hours

  • Monday to Friday: 8:30 a.m. to 4:30 p.m. (until 6 p.m. Monday - Thursday at White Rock Community Centre)
  • Saturday: 9 a.m. to 1 p.m. (White Rock Community Centre and Kent Street Activity Centre)
  • Closed: Sundays and Statutory holidays

Cancellations

Refunds may be available according to our comprehensive refund and credit policy. A copy of the policy is available upon request. A $10 administration fee will be charged for each requested refund.

Fee Reduction Policy

To learn more about the City's fee reduction policy, visit the Leisure Access Information page.

Paying by Cheque

Please make cheques payable to White Rock Recreation and Culture. There will be a $32 charge levied for NSF cheques.