Customer Service

group of seniors on a trail

Customer Service Hours

Call 604-541-2199 to speak with a customer service representative.

  • Monday to Friday: 8:30 a.m. to 4:30 p.m.
  • Closed: Saturdays, Sundays and Statutory holidays

How to Register Online

Use our online registration system WhiteRockREG 24 hours a day, 7 days a week from any computer, phone or tablet.

  • Easy sign in.
  • Search for an activity by keyword, age, day, time or location.
  • View class availability and book online.
  • Calendar view for your entire family’s schedule.

How to Register by Phone

Please have your Visa, Mastercard, or American Express Card with expiry date and program information ready.
Call White Rock Recreation and Culture at 604-541-2199. Registration phone lines are open:

  • Monday to Friday: 8:30 a.m. to 4:30 p.m.
  • Closed: Saturdays, Sundays and Statutory holidays

Due to COVID-19, there is currently no in-person customer service or registration available.

Program Withdrawal Fees 

For all programs during the COVID-19 pandemic, Recreation and Culture has made temporary changes to our refund policy.  If you are not able to attend the program due to illness, please contact us at 604-541-2199 to receive a refund (prorating will apply).

Customers who need to cancel due to illness prior to the start of the class will receive a full refund.

Fee Reduction Policy

To learn more about the City’s fee reduction policy, visit the Leisure Access Information page.