Question & Answer Period

Question and Answer (QA) period is an opportunity for the public to ask Council questions or provide comments and receive answers or responses (if available) at Regular Council meetings.

There may be instances where the City is unable to provide an answer or response at a Regular Council meeting; however, questions and comments will be forwarded to staff and the response will be updated in this table when available.

Review Council and Committee Procedure Bylaw, No. 2393, which provides the rules of procedure for Council and Committee Meetings.

Submit a Question:

If you are unable to attend in-person, submit your question by:

Email to clerksoffice@whiterockcity.ca with "QA period" in the subject line
Questions must be submitted before 8:30 a.m. on the Wednesday prior to the Regular Council meeting.
Questions and/or comments are noted in the Regular Council agenda and if a question/ comment is received after this deadline but before noon on the day of the Regular Council meeting, it will be provided 'on-table' to Council at the meeting.

If there are any questions, please contact Corporate Administration at clerksoffice@whiterockcity.ca or 604-541-2278.

Date	Question/ Comment	Answer/Response
2023-11-27	Can the Mayor ask Metro to delay the decision relating to air quality and the biofuel plant?	Comments were noted.
2023-11-27	Will there be a referendum for the proposed Community Hub?	Staff noted this is not expected as the City does not anticipate having to borrow for this project.
2023-11-27	Heath and safety concerns were noted in regard to the Semiahmoo First Nations biofuel facility. Concerns with monitoring emissions were noted as it was stated there will not be oversight on SFN land.	Comments were noted.
2023-11-27	Safety concerns were noted with the proposed biofuel facility - how will White Rock respond if there is an emergency?	Staff noted there is a Response Plan with Surrey and SFN and with Surrey Fire Services.
2023-11-27	How will White Rock monitor the emissions of the proposed biofuel plant? What will happen if the emissions exceed the permitted safety amounts - how will this be addressed?	Comments were noted.
2023-11-27	Concerns were provided about the proposed Biofuel site and the source report provided for the project.	Comments were noted.
2023-11-27	A question was asked regarding the Biofuel Plant proposed on Semiahmoo First Nation Land - what was discussed at the meeting with SFN? Opposition to this project was noted.	No information to provide. Comments were noted.
2023-11-27	1. Would City Council consider introducing an amendment to the report before it is received that either removes the "important note" or places the information in a more appropriate context? 2. Would City Council ask City Staff why no "comments" from the survey have been provided as part of the report? 3. Would City Council ask City Staff why question #8 in the survey did not provide an option for "comments" and/or for one of the responses to be "reduce spending"? (full submissions can be viewed here)	Thank you for your email and for bringing your concerns to our attention regarding the budget survey staff report. Regarding the "important note" in the report, it is indeed a fact that 163 survey responses, representing 0.8% of the population, are not statistically significant for a population of our size. This note is included to provide context to Council and the public about the scale of the survey’s responses. However, it’s crucial to understand that despite this, all information gathered through the survey is presented to Council for consideration. Every response is valued, and the opinions of the 163 participants are an integral part of our budgetary discussions. Addressing your specific questions: 1. Amendment to the Report: City Council does not amend reports provided by staff. Reports are prepared and presented by staff as a matter of process and contain factual and contextual information to aid in decision-making. 2. Inclusion of Comments: Comments from the survey are indeed a part of the report, included in Appendix B. These comments are essential for a comprehensive understanding of the community’s feedback and have been duly incorporated. 3. Survey Question Suggestions: Your suggestion regarding the inclusion of an option for “comments” or a response like “reduce spending” in question #8 of the survey is appreciated. We recognize the value of such feedback in enhancing the effectiveness of our surveys. This suggestion will be considered for inclusion in next year’s budget survey to ensure a broader range of responses.
2023-11-06	Concerns were noted at the homeless count in the area. A warming and an overnight shelter is needed. Encouraged White Rock to with with the City of Surrey on this initiative.	Comments only, no response provided.
2023-11-06	Support was noted for the motion on the agenda later in the evening in regard to a warming centre in White Rock.	Comments only, no response provided.
2023-11-06	Support for the warming shelter motion later in the agenda was noted. It was further suggested that the Kent Street Activity Centre be used for an overnight / daytime warming centre.	Comments only, no response provided.
2023-11-06	My question today is in reference to the cost of the "warming shelter" for White Rock this winter. My recollection is that last spring City Council approved approximately 3.6 million dollars of the operating surplus for 2022 to be allocated to a new "Emergency Reserve Fund". Is it not possible to allocate the required $480,000 for the 2023/2024 warming shelter cost from that "emergency reserve fund"?	The 2022's surplus has been fully allocated and is not available for the purpose of funding the warming shelter. While Council could consider using the anticipated surplus for 2023 to fund the warming shelter, I must advise against this as it is not staff’s recommended approach, nor is it sound financial practice to support ongoing operational expenses with surplus funds and/or reserves. We propose that the warming shelter service, which we have provided for the past two years, be integrated into the City’s base budget for continuous funding and support. The reliance on one-off, annual allocations has consistently put both Council and staff in precarious positions. This approach hinders our ability to organize the necessary service provisions in a timely manner, leading to last minute preparations and introducing uncertainty for the community members who rely on these services.
2023-10-30	Concerns were noted on the proposed biofuel facility on the Semiahmoo First Nations Land, noting many from the Chinese community are concerned with this proposal relating to pollution and the safety for residents. Would like to see a better understanding of the potential project impacts.	The City will be providing a letter to Metro Vancouver providing an overview of the concerns noted from the community. The City of Surrey may also do this. The proposed biogas facility is beyond City boundaries and jurisdiction as it is located on Semiahmoo First Nation land.
2023-10-30	Concerns were noted on the proposed biofuel facility on the Semiahmoo First Nations Land relating to chemicals, safety and long-term damage for residents living nearby.	The City will be providing a letter to Metro Vancouver providing an overview of the concerns noted from the community. The City of Surrey may also do this. The proposed biogas facility is beyond City boundaries and jurisdiction as it is located on Semiahmoo First Nation land.
2023-10-30	Concerns were noted on the proposed biofuel facility on the Semiahmoo First Nations Land in terms of the company (should be reviewed), the close proximity to the train tracks (possible land instability) and concerns with the pollutants to the air in the area.	The City will be providing a letter to Metro Vancouver providing an overview of the concerns noted from the community. The City of Surrey may also do this. The proposed biogas facility is beyond City boundaries and jurisdiction as it is located on Semiahmoo First Nation land.
2023-10-30	Resident appeared to discuss a 2023-2024 warming shelter. It was suggested that a proposal similar to what Toronto has done for a Temporary Community Connection Centre be considered in the rear parking lot at Semiahmoo Mall.	It was noted that staff is working with the City of Surrey staff on the warming centre. The resident was thanked for providing the information.
2023-10-30	1. Would City Council please ask City Staff to provide our community with the six month interim financial statements for 2023? 2. If the interim financial statements are not available, could City Council ask City Staff to provide the operating surplus for the first 6 months of 2023 and the cash and cash equivalents as of June 30, 2023	Staff noted these questions were answered previously by staff and will be provided on the website. (see full submission with staff response [page 2] here) 2. We are currently transitioning to a new financial system. Once established, it will provide quarterly financial reports containing the specifics you're interested in, as noted by Ms. Garty in her October 16th email, confirming ongoing developments. For the time being, anticipate receiving the requested information during our year-end presentation to Council, which is typically held in the first quarter of the year.
2023-10-30	When will the City inform the public regarding a warming site this year? (see full submission here)	Staff are working on this topic; once specifics are determined it will be noted
2023-10-30	Question surrounding warming shelters in the City - if the City of White Rock Rec centres/ Library will be open for warming in the daytime? Further question as to the shelter budget of $80,000 (see full submission here)	Staff noted that the City does not decide on use at the Library, there is not the staff to offer a daytime warming centre at the City's recreation facilities, and believes the figures for this use have always been $75,000 to $80,000 set aside for this use but would need to check
2023-10-16	Concerns were noted with the lack of public consultation and potential harmful pollutants for White Rock residents for the Biofuel Plant proposed on Semiahmoo First Nation Land.	Staff noted this is not a City of White Rock project and has no jurisdiction on this project. It is proposed by the Semiahmoo First Nation on their land. They are working with Metro Vancouver and due to this the City has been asked to comment, later this evening the agenda has been amended for discussion on this matter.
2023-10-16	Concerns were noted with the process to obtain a building permit due to a tree covenant on a property	Staff noted that an email had been provided previously on this topic which addressed these concerns.
2023-09-25	Is the City of White Rock going to provide a similar survey and consultation opportunity for the Budget 2024 process?	Yes, staff is working on this and will have more information to be provided in the near future.
2023-09-25	Concerns were noted with traffic at the crosswalk by Blue Frog Studios on Johnston Road. A request was made to consider implementing lighting for the crosswalk, or to re-paint the lines so this is more visible.	Staff noted that this will be part of phase 3 of the Johnston Road update; however, in the meantime repainting the crosswalk could be considered. It was also noted that residents can utilize the Request for Service on the website to report issues they see in the City.
2023-09-25	What is the status of a daytime warming shelter for 2023/2024?	The Mayor informed that the City is working with the City of Surrey on this, this is actively being worked on, we are waiting to hear back, this item is on Surrey Council agenda for this week.
2023-09-11	Would members of City Council, not City Staff, please explain how rescinding the terms of reference and axing IO committees is going to increase participation in our Municipal Government?	In accordance with Council’s strategic priorities this Council have established a Housing Advisory Committee and a Public Art Advisory Committee where Terms of Reference for each were also established ensuring those priorities are addressed with the utmost of importance. The polices on the agenda are to rescind previous terms of reference for previous committees, not established by this Council In regard to the Finance and Audit and the Governance and Legislation Committee, these were established previously as Standing Committees of Council. These matters will instead now be brought directly to Council at the regular Council meeting.
2023-09-11	Permissive Tax Exemptions – questions around the requirements for this to be granted for the Centre for Active Living (stated that the Division of Family Practice would not be a not-for-profit organization).	Staff noted that the Division of Family Practice at the Centre for Active Living (CAL) is an umbrella organization that works to improve the health of the community by helping residents in a number of ways (examples: helping residents find a family doctor, identifying health needs in the community, attracting doctors to our community). It was clarified that the Division of Family Practice at CAL is not doing clinical practices at that location.
2023-09-11	City staff working in the basement of the Annex Building –it was suggested that space be found for these staff upstairs at the Annex Building or elsewhere	Comments noted.
2023-07-24	When will the promenade be fixed and reopened after the damage caused last week?	Staff noted it should be open now.
2023-07-24	Stated that additional clearing on the "hump" is needed - unable to see the ocean from the view points in the area and this is important to consider during tourist season.	Staff noted that work in the area has been done and that the funds allocated to this project within the budget ($10,000) have been spent.
2023-07-24	Discussed tree cutting on the "hump" - is necessary to keep trees growing in that area to mitigate the risk of a slide.	Comments only. No response required.
2023-07-24	Thanked city staff and the RCMP for their support of White Rock Pride events over the past weekend. Would love to see more banners in the city supporting this as seen in other areas. Further noted support of the maintenance of the "hump" area.	Comments only. No response required.
2023-07-24	Why are trees on the "hump" and BNSF land being cut down - what is the cost of this for taxpayers over the last 15 years? Concern was noted with potential slides due to the cutting of trees.
2023-07-24	Comments regarding infrastructure and multi-family solid waste collection services for major development projects (view submission here)	Comments only. No response required.
2023-07-24	Question surrounding tree cutting/ maintenance of the hump (view full question here)
2023-07-24	Question surrounding agenda item 6.2.e - Time Extension for Development Permit 400 - 1454 Oxford Street (view full question here)	Answer provided by email and can be viewed HERE.
2023-07-10	Question was asked on the current public hearing process for the City and why a recent public hearing for 1454 Oxford was waived by Council.	A public hearing for 1454 Oxford took place on May 15th. After that time it was found there was a typo in the bylaw. This has been corrected under a new bylaw number which Council directed staff to waive an additional public hearing for as the bylaw is consistent with the OCP and a Public Hearing has already taken place.
2023-07-10	Comments were noted on the proposed changes for question and answer period. Would like this to continue so residents have a way to reach out to Council. Safety concerns for the missing mirror at Buena Vista and Beachview were echoed.	Comments only. No response required.
2023-07-10	Safety concerns were noted with the removal of a mirror at Buena Vista Avenue and Beachview Avenue. It was noted that this continues to be a safety issue that is not being adequately addressed. Does not want to wait 6 months for a Traffic Safety study to address this situation.	The Mayor noted she has met with the resident at the site to discuss this matter. A traffic safety study is coming forward in the fall (will not be 6 months away).
2023-07-10	Concerns were noted with the proposed changes to question and answer period.	Comments only. No response required.
2023-07-10	Concerns were noted with the time it has taken to acquire a tree permit with the City, A request was made to have a sit down meeting with staff to discuss this matter further	Staff will follow up with the applicant.
2023-07-10	Comments provided on proposed changes to Question and Answer Period. Question: Councillors Partridge and Cheung, why did you really propose this amendment? Is this move really an effort to “improve administrative functionality at city hall” or is it designed to make it more difficult for people to Participate in Democracy in White Rock?	Comments noted. No answer provided at this time.
2023-06-26	How are we supposed to review the Year End Report and provide meaningful commentary or questions if we only have a few days to work with	I’m assuming you are referring to the 2022 Annual report which was available for review for the public as of June 9th and an opportunity for public participation was provided last night (see 6.2b agenda item for details without time limitations). For other agenda items, if Council feels that there isn’t sufficient time to review the information provided by staff, they could always defer consideration of the decisions to a future meeting by majority vote. Typically, information is provided at agenda publishing with ample time to review, however there is always going to be cases where time constraints require staff to provide information on-table.
2023-06-26	How are residents and tax payers of White Rock supposed to review all the material related to the city council meeting this evening and ask questions that are restricted to a 2 minute Q/A period	Council’s procedure bylaw currently allows for 15 minutes for Q&A for all meeting participants ~ Each speaker will be given two (2) minutes, the speaker will be given one (1) opportunity to ask a question or make comment(s) during this time. In the circumstance there is still time from the original 15 minutes remaining and there are no further speakers a second opportunity may be provided. Q&A can be extended to 15 more minutes at the end of the meeting by Council majority vote. Council could always direct staff to change the Procedure Bylaw
2023-06-12	Staff/ Council were asked to investigate if grant funding could be utilized for the decaying hillside/ ravine behind a residents property.	Funding is not identified for stabilizing the hillside backing into five properties on the south side of Marine Drive.
2023-06-12	Comments were provided on: Safety concerns with the mirror taken down at Buena Vista Avenue and Beachview Avenue Federal funding available for municipalities to assist with staffing - suggested this could address issues with building permit wait times Council Code of Conduct Bylaw - question if this bylaw is being upheld.	Staff is aware of the federal funding and will continue to look into this. It was clarified that funding is not the issue, it is finding qualified staff to apply. Council will be meeting to discuss the Growing Communities Fund Grant at the Special Council meeting on June 19, 2023.
2023-06-12	Safety concerns were noted with a mirror that has been taken down at the intersection of Buena Vista Avenue and Beachview Avenue.	Staff have corresponded with the residents. The intersection of Buena Vista and Beachview is added to the list of ten locations under review as part of the ITIMP follow up study on speed and traffic safety. We expect to report the results to Council in the Fall. If the consultant recommends safety improvements, we will carry them out following the report. If the recommended improvements involve curb realignments or other significant budget items, we will include this project in the 2024 budget submission.
2023-06-12	Concerns were noted with the longer wait times for building permits and the amount of permits that staff is processing per month. Can Council address this issue? Concerns were also noted with a covenant on the residents property and an outstanding building permit application.	Council and staff are aware that there are concerns in the community regarding building permit application timelines. Council and staff recognize how these timelines are affecting applicants, as a result the following actions are underway in an effort to reduce these timelines: 1. Council authorized funds for 2 new positions in the Building Division this past budget cycle. We are actively recruiting for a newly created Building Official III position, and to fill two vacant Building Official positions, and have recently filled a newly created clerical support position for the Building Division – there are also two more positions in the strategic plan to be filled before 2026 (based on budget approvals). 2. Council also authorized funds to contract consultant services to help alleviate the file volume. This contract has been awarded and the contractor is now reviewing building permit applications. 3. We are now also utilizing casual building staff to help with the backlog of applications With respect to the covenant concerns and the specific details surrounding the residents property it was requested that the resident follow-up with staff.
2023-06-12	Was City Council aware of the approximate size of the Operating Surplus for 2022 when they made the decision not to do a department-by-department review of the 2023 financial plan on February 13 of this year? If not, why not and if yes, why wasn’t using a portion of the 18 million dollar operating surplus considered as a way to avoid the 2.5 million dollar property tax increase for 2023?	I refer back to my response below on the make-up of the surplus and note that the $18M amount is inclusive of the utility funds and does not include planned transfers to reserve funds for capital asset improvements.
2023-06-12	Since the financial statements confirm that there is an amount of 3.5 million dollars in unallocated operating surplus from last year, will City Council allocate these funds to a Property Tax reserve that would be used to offset a property tax increase for 2024?	The City does not typically allocate all of the operating surplus, after transfers to reserve funds, to offset future year’s property taxes because these represent the City’s contingency funds. As mentioned in the CFO Financial Statement Letter of Transmittal, these funds are purposely kept unallocated to help protect the City against unanticipated events that can trigger deficits.
2023-06-12	Alternatively, will City Council commit to mandating a Financial Plan Review to discover ways to utilize the 2022 unallocated operating surplus of 3.5 million dollars to achieve a 0% property tax increase in 2024?	Council has received question 3 – from staff perspective, and although this is possible, and Council could direct staff to use capital for operations, it is not based on sound and responsible accounting practices as “saving” one year would come at a much higher cost the year after. The only way to achieve a 0% property tax increase is by cutting services/people.
2023-06-12	According to the KPMG audited financial statements for 2022, there has been a sizable operational surplus totalling more than 30 million dollars over the past two years. In addition, the City of White Rock has in excess of 154 million dollars in cash and cash equivalents (instruments that can be readily converted to cash) in the bank. See Freedom of Information #2023 – 30. Since City Council has recently approved a five-year financial plan that will see total tax increases in excess of 9 million dollars, will City Council consider forming a Financial Review Advisory committee to make recommendations on a Participatory Budgeting process that would provide for greater community input to the annual five-year financial plan?	You are referencing to a $30M operating surplus over the past two years. For clarity, the 2022 surplus was $18.7M and the 2021 surplus was $11.2M. It is important to note that these surplus figures are consolidated surplus figures, meaning that they include any surpluses in the utilities as well (e.g. sanitary sewer, water, etc.). Further, these surplus amounts, as stated on the Statement of Operations, are before any of the budgeted transfers to reserves have been made. These transfers to reserves are all “below the line” and are not included in the surplus funds noted on the Statement of Operations. The CFO Financial Statement Letter of Transmittal, which was included as Appendix B in the Director of Financial Services corporate report titled “Draft 2022 Audited Financial Statements”. On page 3 of the transmittal letter, a graph has been included which breaks down the surplus between the general fund and the utility funds. Furthermore, the first paragraph under this graph states that the surplus amounts provided are prior to the planned transfers to reserve funds, such as asset improvement funds. After the planned transfers are made, the unallocated operating surplus for 2022 is $3.4M. These transfers to reserve funds are necessary in order to fund asset improvements to city infrastructure, such as maintain the water system, maintaining roads and sidewalks. Without these funds, city infrastructure would not be able to be maintained as there would not be funding for it. This is also mentioned in the CFO transmittal letter. The practice of putting funds into reserve funds is similar to a homeowner putting money away to pay for a new roof. The saving money part is similar to the City moving the funds into reserve. When the asset is upgraded or improved, i.e. a new roof, the funds come out of the reserve to pay for the cost. The cash and cash equivalents value of $154M includes cash accounted for in reserve funds. These funds are needed to fund operations and capital asset improvement costs. Mayor & Council has received your comments regarding a Financial Review Advisory committee.
2023-05-15	Concerns were noted with charges/ fines for an unregistered suite and the process to follow to register a suite with the city.	Staff noted that there is a $250 for an unregistered suite for the purpose of using services. Staff will reach out to the resident directly to discuss this matter further.
2023-05-01	None
2023-04-17	Concerns were noted with the City's Tree Management program in relation to building a new home at 15829 Prospect Crescent.	Staff noted they are aware of this issue and that a response will be provided by email later this week.
2023-04-17	Concerns were noted with parking issues for a business owner on Marine Drive. Access to his business requires access through another property which is a concern. Would like staff to look into what can be done to properly address this issue.	Resident was encouraged to reach out to the Engineering Department to see what can be done to address the issue.
2023-04-17	Comments on the Centre Street Walkway project - what is the scope and when will the project be started? Concerns were noted with a letter that was sent to properties with encroachments on Centre Street and the timeline for removal.	Staff noted that Council gave direction to remove the encroachments and that a report would be coming back to Council within the next few months with a project scope for Centre Street (project design/ what can be done up to $100,000).
2023-04-17	Question regarding the financial plan "Waterfront Asset Improvement" and the pier restoration budget. See the full submission here.	The resident's question refers to page 225 of the agenda package: Parks - Asset Improvement Financial Plan. For further clarity, a detailed list of the Waterfront asset improvement projects is on the following page, page 226, of the agenda package. The pier restoration project has not been abandoned. The resident is correct that a line item must be included in the financial plan in order for government to give consideration to a grant application (made by the City) for the item. As has been discussed at previous meetings, and as noted on page 88 of the agenda package, note 5, the carry forwards for incomplete capital projects have not been included in this version of the financial plan. Once the financial audit has been completed, the financial plan will be updated to include the carry forwards and it will be brought back to Council. The pier restoration project is one of those carry forwards. Note: carry forwards for incomplete projects to do affect the current year's (2023) property tax increase.
2023-04-17	Question surrounding the budget, how the tax rate was accomplished and what the non-market fund is. See full submission here	Non-market fund refers to the non-market change in the tax rolls. It is the result of new construction/development as well as changes in zoning and exemptions. Yes, it is the same source of funds as the $125K voted on by the Finance & Audit Committee in February 2023. In February 2023 we had an updated, but not final, revised roll report from BC Assessment, which led to the inclusion of the additional $125K in the financial plan. The City has since received the final numbers from BC Assessment, which led to the additional $113K being added into the current (April 17, 2023) financial plan. At the March 27, 2023 Finance & Audit Committee meeting we started with a property tax increase of 7.3%. At that meeting it was resolved to remove free weekday parking at the waterfront during the winter months, which was a $75K change and reduced the property tax increase to 7.02%. Since then, we have received the final revised roll which added the $113K of non-market change revenue mentioned above and brought the property tax increase down to 6.59%.
2023-03-27	The owner of Buena Vista Lodge attended to voice concerns with Fraser Health removing the funding to the lodge. 12 beds will be lost which means there will no longer be a mental health facility left in White Rock. An additional speaker echoed the concerns on losing this for the community. Residents in the building are White Rock residents, their families live in White Rock - they should not be moved. Council was encouraged to do anything they can to ensure that this does not happen.	Council supported a resolution directing staff to provide a letter of support for Buena Vista Lodge to be sent to Fraser Health and the Ministry of Health as soon as possible.
2023-03-27	Further concerns were noted with the conditions of the sidewalks and gardens along Johnston Road. Uptown should not be neglected. It was further noted that the sidewalks are a mix of brick, asphalt and pavement - is this temporary?	Staff confirmed that the asphalt sidewalk - 1400 block of Johnston - is temporary until new utilities are put into the area (expected to be done in summer, 2023).
2023-03-27	It was noted that the sidewalks and gardens along Johnston Road and the nearing side streets are not being kept up. Having more of a focus on the uptown area is needed. Pictures submitted for reference.	Staff thanked the speaker for their comments and noted that the city is always looking to improve. It was further noted that there is a Request for Service area on the website and encouraged members of the public to submit a ticket if there is an area that seems unsafe (uneven sidewalks etc.)
2023-03-13	A resident spoke in support of fees for Freedom of Information requests.	Comments only - no response provided.
2023-03-13	Intersection safety at Buena Vista Avenue and Beachview Avenue. Previously there had been a mirror to assist with visibility which is no longer there.	Staff confirmed that the mirror was broken in the storm and that the city would not be re-installing this as it is not up to safety standards; however, staff is looking at other solutions for traffic safety in that area.
2023-03-13	Parking fees in the city and a lack of accessibility for City buildings.	Comments only - no response provided.
2023-03-13	Homelessness and addiction in White Rock – what can Council and staff do to address this issue?	Staff noted that homelessness is a concern for everyone in B.C. Council supported the implementation of a daytime warming shelter, which runs through the end of March. Council also made a commitment to work with staff to seek help from higher levels of government to continue to look at ways to address this issue.
2023-03-13	Support was noted for the White Rock BIA and the work they do for businesses and the community.	Comments only - no response provided.
2023-03-13	Concerns were noted with the proposed fees being implemented for Freedom of Information requests.	Comments only - no response provided.
2023-03-13	Regarding job descriptions of city employees - would it be possible to provide a list that combines a description of each of the 180 positions complete with the salaries associated with those positions in time for the next Finance and Audit Committee meeting? Note: Question was submitted both on table and in person at the meeting.	Staff response and the full question can be viewed here.
2023-03-13	Comments regarding multi-family solid waste collection (view full submission here)	Comments received for information
2023-03-13	Comments regarding Council's endorsement of the City of Langley's proposal to tax multi-family home owners at a higher rate than single family home owners. (view full submission here)	Comments received for information
2023-02-27	Further information was requested regarding the breakdown for the 2023-2027 Financial Plan in regard to labour and expenses for each department. Click here to view full question.	Staff provided a labour breakdown which can be viewed HERE.
2023-02-13	A request was made to include development and promotion of Arts and Culture in White Rock as a Council Strategic Priorities focus area.	It was noted that this has been addressed within the strategic priorities document under Section 1F, and that an annual report card on the Cultural Strategic Plan is anticipated to be presented to Council late March / early April.
2023-02-13	Comments received on the 2023-2027 Financial Plan public input process, including a request that Council consider including a "public forum" for questions about the plan between February 13 to March 13, 2023. Concern was noted with the "What We Heard" report from staff being presented to Council at the same meeting where the Financial Plan Bylaw is to be considered for its initial readings.	It was noted that this request for a public forum will be considered at the appropriate time, given the Financial Plan timeline. Revised Time Table for Public Input can be viewed here.
2023-02-13	Concern was noted around many City roads needing repair. It was asked when the City will be able to allocate funds to do this work.	Staff noted that a request for $500K annually for repaving roadways has been included in the Five Year Financial Plan to be considered by Council in March. The City will be carrying funds over this year to make a total program of slightly more than $1M. Additionally, there are further paving works associated with utility upgrades scheduled this year, such as the paving of Thrift Avenue west of Johnson Road to Vidal Street.
2023-02-13	A question was raised regarding discrepancies in numbers on a list of City staff positions and job descriptions that had been provided to the previous Council in 2022.	Upon the new Director of Human Resources beginning with the City, a review of the City's workforce was conducted, utilizing the information provided to Council as a starting point. Upon review, it was determined that there were 163 regular positions. This was verified against the organizational chart and by speaking with Managers/Directors to determine where if the numbers in the spreadsheet were less than the workforce report, why those discrepancies existed. The additional 17 FTE (full time equivalency) were found to be seasonal and casual positions who worked part time and temporary hours, that when combined were equivalent to full time hours. They are found within departments such as Parking, Recreation and Culture, and Engineering and Municipal Operations, who use casual and TFT seasonal staff during peak times.
2023-01-30	Council was asked to consider negotiating a master contract with a private waste company to assist those living in multi-family dwellings.	Council provided direction at the January 16 Council meeting to remain with the status quo for garbage pickup, whereby multi-family and commercial solid waste collection is privately managed. Based on the RFP response multi-family buildings would pay equal or possibly more if the city were to take this on as a city-managed service.
2023-01-30	Concern was noted over permit issuance backlogs and what can be done to expedite the process.	Staff noted that within the 2023 budget there is a request to hire two (2) new positions within the Development Services Department which would expedite the current process. Hiring for these positions cannot be done until after the 2023 budget is approved by Council (the deadline to approve the budget is May 15, 2023; however, this could happen sooner). Later in the evening Council endorsed a resolution to issue a Request for Proposal (RFP) to hire temporary contracted Building Official services to assist staff with building permit application reviews in all application streams in order to reduce current building permit backlog.
2023-01-16	A request was made for the City to change back to a city managed garbage pick-up program for all White Rock residents.	A corporate report on this topic was discussed later in the meeting. Report and meeting video can be accessed here
2023-01-16	What is the City's planning process in order to address inflation and growth?	Staff will be bringing the budget forward in February. The City has five (5) year plans but will be looking further than this to balance the needs of community with the needs of the infrastructure in White Rock.

2022

Date	Question	Answer/Response
2022-12-05	Can the City look into adding safety features ("stop ahead" markings on the pavement) at the intersection at Fir Street and Columbia Avenue.	Yes, we will look into what measures could be used to address East/West Columbia Avenue traffic failing to stop at the stop signs on Columbia at Victoria. Potential unintended consequences will be factored into consideration of any potential solution such as the painting of “Stop Ahead” lines on the pavement. View full answer.
2022-12-05	Will the Council Voting Dashboard on the City website continue to be updated with the new Council?	Yes. Staff are working to change over the page to the new Council for the 2022-2026 term. It is anticipated this will be up to date and on the website in time for the new year.
2022-12-05	Appreciation was noted for the City's Warming Centre, and it was asked if the City could have the centre open daily (rather than being open only during cold temperatures) from now until March 2023.	Staff brought forward a corporate report on this topic later in the Council meeting. Council directed staff to have the warming centre run daily through to March 31, 2023 regardless of the temperature.
2022-11-21	Questions on Remembrance Day ceremony and the eternal flame not being lit for this service. Noted is something that should be lit 24/7 but if not feasible then certainly for Remembrance Day.	It was noted that the flames were intended to be lit on Remembrance Day. Staff worked to do this on the day but were unable to. The CAO will look into this further and review with staff.
2022-07-25	Appreciation was noted to Council and staff for their assistance and support throughout White Rock Pride Week. Dates were suggested for Pride Week for 2023: July 22 to July 29.	Comments only, no response provided.
2022-07-25	Question was asked on outstanding landscaping work to be done at Maccaud Park and when it is expected that the park will be re-opened.	Landscaping crews are scheduled to be working at the waterfront this week in preparation for the Sea Festival. Staff are aware of the work to be done on the west side of Maccaud Park (cutting of long grass, blackberries) and will perform that work when they are able. Currently the contractor fence is around the park as additional landscaping needs to be implemented. This is expected to take place when the weather is more favorable for planting.
2022-07-25	Questions were asked on the health of several trees along the promenade and an RFP that was issued to supply power to these trees. A request was made to postpone the RFP until the trees can be properly assessed by an arborist.	Staff is aware of the condition of the trees at the Promenade. The plan for the RFP is for crews to dig under the pavers to ensure there is minimal root damage. An arborist will be on site to ensure that the roots are not damaged.
2022-07-25	Will the warming Shelter be continuing in 2023?	The City is working to have the warming shelter up and running again in winter, 2022/ 2023. It was further noted that with the heat wave this week cooling shelters are also being activated in the city.
2022-07-25	Would City Council please ask City Staff to provide a report for this council in September that provides an analysis of the impact on economic development derived by our community from the funds spent on Exhibition and Decorative lighting since 2018? The report could review the corporate report provided in October of 2019 which initially recommended approval of the original White Rock Festival of Lights. In addition, the report could outline ways to build momentum in the coming years that will leverage the power of Exhibition and Decorative Lighting as a powerful economic development driver for our community. (View full question(s).).	Answer provided by CAO (view video).
2022-07-11	How many replacement trees will be planted following the work done at Maccaud Park?	Replacement Trees planted would be in accordance with the City's Tree Protection Bylaw. A total of 12 trees were removed from Maccaud Park. These trees were either dead, close to dead or potentially hazardous. As such, these trees are classified under a Type 1 Tree Management Permit, in which case there are no replacement trees required for the removal of these trees.
2022-07-11	Question on maintenance and landscaping for the areas surrounding Maccaud Park. Several areas are overgrown which makes it difficult for people to adequately use the path in certain areas, and also could pose as a safety concern as we move into fire season.	Staff confirmed that the City's Park Manager has scheduled a crew to go to this area to address these concerns later this week.
2022-07-11	I note with considerable interest that the 2021 Annual draft Report is now available. The City website states that "public review and comment" is invited at the July 25 City Council meeting. How is relevant and credible pubic comment possible if the public does not have access to all the details associated with the year end financial statements. These details are normally provided through the SOFI (Statement of Financial Information) report which, according to the answer to my question of June 27, will not be available until September?	Staff confirmed both reports will be included on the July 25, 2021 Regular Council meeting agenda and at the same meeting is when public comments will be received on these topics.
2022-07-11	I am curious to know why there will not be any fireworks on Canada Day? No reasonable reason has been given.	The City’s 2022 operating budget (which included the funding for Canada Day expenses) was approved in late May 2022. The City’s special event team have been unable to secure a pyrotechnical contractor to provide a fireworks display for Canada Day at the Bay this year due to supply chain shortages. There will be a fireworks show at the White Rock Sea Festival/ Semiahmoo Days, which will be held July 30, 2022 at 10 p.m.
2022-06-27	An update on the White Rock Pride Society was provided. Requests were made for Council and staff support for the promotion and policing of events taking place during White Rock Pride Week (July 15 - 23).	Staff will work on this request. Council will be participating in events during White Rock Pride Week.
2022-06-27	Property Tax increases were noted with this past year being significantly higher than previous. The City's Surplus and Reserve funds have a large amount of money - Why are the property taxes increasing when there are large sums in both of these accounts?	The annual surplus reported for 2021 on the Statement of Operations of $11.2M and is lower than the budgeted surplus of $22.8M and is largely made up of budgeted revenues and expenses that did not materialize in 2021 due to COVID and staffing shortages. A large portion of both the revenue and expense variances relate to asset improvement projects not started or finished, a component of which is amortization (the expense portion). These projects have been carried over to 2022 and future years in the 2022 financial plan. With respect to why a tax increase was needed, property tax rates are determined based on a number of factors, one of which is ensuring that the tax collected, together with the other revenues received, will cover the City's anticipated expenses for the upcoming year and provide for a surplus in order to maintain and replace the City's infrastructure. It is not always evident on the tax statements, but it is helpful to note that although the annual taxes assessed are collected by the City, the collected amounts also include taxes assessed by other agencies that do not remain in City coffers, for example school taxes - meaning that not all of the tax revenue collected is available to fund City operations. For 2022 the City budget package was prepared in accordance with GFOABC standards and was endorsed unanimously by Council on November 22nd 2021. An operating surplus is necessary in order to fund City infrastructure items (capital assets with a life span of more than a year such as fire trucks, bridges, roads, etc.,). These capital items flow through the accumulated surplus on the Statement of Financial Information, as opposed to expenses which have a life span of less than a year and flow through the Statement of Operations. When looking at Note 10 of the financial statements, entitled Accumulated surplus (page 30 of 70), you will note that the majority of the accumulated surplus is made up of tangible capital assets. As capital assets, those 'funds' are not available to pay for expenses (which is why the City needs to collect revenue). This is similar to the analogy of owning a house - while your house may be worth $100,000 (your net worth, or accumulated surplus) the only way to actually get access to those funds would be to sell your house, in the City's case, to sell its infrastructure that the residents rely on. The majority of the balance of the Accumulated surplus amount is comprised of Reserves – amounts set aside for specific purposes. These Reserves are by and large to fund infrastructure and capital items for City residents. More details on the specific purposes of these Reserve funds can be found in Note 12 to the financial statements, entitled Reserves (pages 30 and 31 of 70). For further information on the relationship between property taxes, municipal revenues, (accumulated) surplus and infrastructure, you may find these two blog posts helpful. Accounting 101 for Councillors, Mayors and Free Press Columnists Budget Day Special
2022-06-27	Does City Council intend to request more detailed information from City Staff so that City Council and the White Rock tax payers may review the exact expenditures associated with the 50 million dollars spent in 2021 along with detailed explanations for the almost 23 million in annual surplus (up from 11 million in 2020)?	The financial statements provided to the Finance and Audit Committee for consideration at their Jung were prepared in accordance with Section 167 of the Community Charter and in accordance with Canadian Public Sector Accounting Standards as prescribed by the Public Sector Accounting Board ("PSAB"). These are the standards for municipal government financial reporting in Canada. The annual surplus reported for 2021 on the Statement of Operations of $11.2M and is lower than the budgeted surplus of $22.8M. It is a function of City revenues minus City expenses, and the variance is largely made up of budgeted revenues and expenses that did not materialize in 2021 due to COVID and staffing shortages. A large portion of both the revenue and expense variances relate to asset improvement projects not started or finished, a component of which is amortization (the expense portion). These projects have been carried over to 2022 and future years in the 2022 financial plan. Note 20 of the financial statements, entitled Segmented information (page 36 of 70), provides details on the expenses included within the various categories of the financial statements. With respect to why a tax increase was needed, property tax rates are determined based on a number of factors, one of which is ensuring that the tax collected, together with the other revenues received, will cover the City's anticipated expenses for the upcoming year and provide for a surplus in order to maintain and replace the City's infrastructure. It is not always evident on the tax statements, but it is helpful to note that although the annual taxes assessed are collected by the City, the collected amounts also include taxes assessed by other agencies that do not remain in City coffers, for example school taxes - meaning that not all of the tax revenue collected is available to fund City operations. For 2022 the City budget package was prepared in accordance with GFOABC standards and was endorsed unanimously by Council on November 22nd 2021. An operating surplus is necessary in order to fund City infrastructure items (capital assets with a life span of more than a year such as fire trucks, bridges, roads, etc.,). These capital items flow through the accumulated surplus on the Statement of Financial Information, as opposed to expenses which have a life span of less than a year and flow through the Statement of Operations. When looking at Note 10 of the financial statements, entitled Accumulated surplus (page 30 of 70), you will note that the majority of the accumulated surplus is made up of tangible capital assets. As capital assets, those 'funds' are not available to pay for expenses (which is why the City needs to collect revenue). This is similar to the analogy of owning a house - while your house may be worth $100,000 (your net worth, or accumulated surplus) the only way to actually get access to those funds would be to sell your house, in the City's case, to sell its infrastructure that the residents rely on.
2022-06-13	For the Affordable Housing Strategy, a request for Council to formally remove the high-rise component and to add in the possibility of having 4-6 storey condominium buildings in single-family home designated areas.	Comments provided, no question asked.
2022-06-13	Question and comments regarding the reasoning behind the increased budget for the Centre Street Walkway. A request was made to delay this project, to engage in public consultation and to utilize available grants for the project.	Comments provided. This topic was the subject of a Corporate Report later in the meeting agenda.
2022-06-13	Request from the White Rock Pickleball Association to use the remaining pickleball funds to construct a permanent divider net on the northeast pickleball court.	Council supported a resolution to allocate funds towards this project to a total of $4,500.
2022-05-30	Concerns were noted with the Housing Advisory Committee’s mandate and the continued discussion of the Housing Action Plan at the Committee level.	Comments provided, no question asked.
2022-05-30	Comments were provided regarding overgrown vegetation blocking views for residents on Marine Drive and the need to continue maintenance on the hump.	Comments provided, no question asked.
2022-05-30	Concerns were stated regarding the City’s Tree Protection Bylaw and Policy 611 not being followed in areas such as Ruth Johnson Park, Maccaud Park and on the ‘hump”.	Staff noted in Ruth Johnston Park, in the last 6 - 9 months hazardous trees were identified and once the City is aware of this we need to take them down, this is consistent with the Tree Bylaw and Policy.
2022-05-30	Accessibility concerns with sidewalk let downs and hydro/sign poles for those using them who have accessibility challenges. As June 4 is SPARC BC’s Celebrate Access Awareness Council and staff were encouraged to look into this and address these concerns.	Staff noted for new construction the City uses the current Master Municipal Specs, however there are some driveways and crossings in place form previous that may be of concern. If we get specific locations of concern then staff can add them to the construction program. Further noted was the raised yellow metal pads, which were put in place 10-15 years ago for those with vision challenges. These are no longer being installed and can be reviewed. View additional information.
2022-05-30	What is the City of White Rock doing to improve the delay in applications and processing times for building permits, renovations, business licenses or anything to do with opening a business in White Rock? The current wait time on such applications is beyond unreasonable compared to other cities and city staff is arguing that they are heavily understaffed and hence the backload.	We have had a vacant Building official position for several months, which Council recently approved proceeding to fill in the 2022 budget. We are now trying very hard to hire for this position with an appropriately qualified individual. These positions are challenging to fill right now, given effect of the Building Act coming into force last year. As well, our Building Officials are not solely focused on plan review as our responsibilities also include providing customer service to the public at our front counter, permit application appointments, inquiries, inspections and overall management of ongoing files. As you can well imagine, no two inquiries are alike and every application and inquiry requires the appropriate care and attention. Unfortunately, we cannot control the volume of inquiries or submissions coming through our door each day. Our inspection requests fluctuate daily, which limits our ability to respond to inquiries and other requests. Staff are working hard to balance this with the resources available to us and to provide the best customer service we can. We appreciate the patience our applicants have been giving us. Staff will continue to work through the applications we receive, as quickly as possible.
2022-05-09	Questions were asked regarding the Bright Walk in White Rock and whether City staff will consider meeting to discuss the future of this event with the White Rock Lights Society.	Staff noted that at this time Council has directed that this event be classified as a Class A (City Run event). Should the event be re-classified (Class B or Class C) this could then be considered, but at this time it would not be necessary.
2022-05-09	With regard to the 2022-2026 Financial Plan - why funding and expenses in the line items have been changed throughout the process. Further concerns were noted regarding funds for the Tour de White Rock for 2022.	It was noted that this question has been asked previously and the answer has been provided (see answer from a similar question for the April 25, 2022 meeting).
2022-04-25	Concerns were noted with the Affordable Housing Strategy Action Plan, the Official Community Plan that was brought forward by Council this term should be adhered to.	Comments provided - no question asked.
2022-04-25	Comments were provided on the Affordable Housing Strategy Action Plan, that it is not inclusive and affordable housing is needed in this area for seniors, those on a fixed income, people with disabilities and “the missing middle”.	Comments provided - no question asked.
2022-04-25	Comments were noted regarding Affordable Housing Strategy Action Plan in relation to the White Rock Tree Bylaw, concerns were noted with the potential loss of green space for the types of development suggested within the plan.	Staff confirmed that the current White Rock Tree Protection Bylaw would stand unless Council provided direction otherwise.
2022-04-25	Comments were noted regarding the process followed for the Housing Strategy Action Plan encouraging Council turn it down at this time.	Comments provided - no question asked.
2022-04-25	Questions were asked regarding the plan for Maccaud Park and concerns were raised with the lack of public feedback for the park design, tree removal, the widening of pedestrian paths in the park and the installation of picnic tables.	Staff noted this project came before Council for approval. There was no formal public input into the process. View additional information.
2022-04-25	Concerns were noted regarding the proposed Affordable Housing Strategy Action Plan with respect to development in the City, removing single-family zoning and waiving public hearings.	Comments provided - no question asked.
2022-04-25	Questions surrounding the Tour de White Rock funding noted in the 2022 Financial Plan (view full question)	The net property tax required for the Tour de White Rock is $58,500 when the revenue of $ 67,600 that it generates is taken into account. As the Tour de White Rock is not being cancelled permanently and has been part of the property tax base for a number of years, the amount no longer required is lowering the funding required from reserves for 2022. This along with all other Recreation and Culture net costs that are not being incurred due to the continued COVID impacts are being funded from the COVID Safe Restart reserve. It is not prudent to reduce taxes in one year for an event that is already funded from taxes if it is to be reinstated the following year which will then increase taxes again. If Council directs staff to remove the Tour of White Rock from the proposed budget on a permanent basis, it will be saving of $58,500 however that is not the direction we received. I believe the rest was explained during the last Finance and Audit committee meeting. View additional Answer/ Information.
2022-04-11	My neighbours and I have been wondering what progress was being made regarding the return to municipal waste and recycling collection for strata buildings. This idea was floated around in the media months ago but we have never seen anything recent on the subject.	The project for the conversion of multi family and commercial solid waste pickup from private arrangements with individual contractors to a central contract(s) managed by the City is ongoing. Staff are reaching out to the approximately 350 commercial and strata properties to obtain existing collection details before issuing a Request for Proposals this summer. Plans are that individual properties can sign up for the City managed collection service with fees to be paid similar to existing water utility fees by January 2023. In any case properties will be charged the new collection fees starting in January 2024, so they are advised to terminate their current collection contracts before that time.
2022-03-28	Questions regarding a topographic survey and city encroachments on a property on Parker Place.	The resident was encouraged to take out a permit so City staff can inspect the driveway work carried out on the City right-of-way without a permit. If the work is satisfactory, this will lead to a refund of the deposit. City staff will meet with the resident and investigate the improperly located inspection chambers and relocate them to their proper position on the city-right-of-way.
2022-03-28	Question for staff to provide an update on Maccaud Park design.	View the September 2021 Council Report discussing Maccaud Park improvements. Council directed staff to proceed with option 2A with a budget of $250K. The City worked closely with TransLink to obtain approval for $187K grant funding for the project and for bike racks at Kent Street Activity Centre (KSAC). This grant is based on the multi use path (MUP) concept and will include widening the project path from 2 to 3 metres and the proximity to the proposed bike racks at KSAC. The location close to the secondary school was a factor in the approval of this transportation grant. The widening will facilitate the joint use of the path by those utilizing differing modes of transportation including walkers, wheelchairs, scooters, cyclists and aligns with Translink and Metro mobility goals. It is expected that a construction contract will be awarded within the next few weeks and project completion is scheduled for August 2022.
2022-03-28	Question on construction parking issues from the Altus development and hospital visitors in the area.	Forwarded to staff for response.
2022-03-28	The recommendation from the Finance and Audit Committee regarding the Business Improvement Association (BIA) levy was discussed. A resident suggested that the City reach out to Commercial Property Owners in White Rock and encourage those paying the levy to provide their comments on the BIA to Council.	Council endorsed a recommendation later in the meeting to reach out to commercial property owners to encourage them to attend a future Council meeting to provide their comments/ feedback on the White Rock BIA.
2022-03-28	Proposed changes to the City’s Freedom of Information Bylaw, proposing a $10 application fee. Concern was noted in regard to a proposed application fee and that the FOI files had not been updated on the City Website.	Staff noted that the FOI website would be updated as soon as possible.
2022-03-07	Comment in regard to the budget: would like to see charts for capital expenditures past, present and future.	Staff noted at the Finance and Audit meeting of March 8, there will be the opportunity to discuss this.
2022-03-07	Tree Canopy: concern with Council permitting a request to cut tree(s) at 15600 Block on Semiahmoo Avenue (bylaw was waived). Recent delegation requesting trimming on the hump, stating it was not Council's responsivity to get the hump back to the clear cut state. (Views for walking or driving are not required).	Staff noted this was the direction of Council. Staff noted there was a request for a report to come back to Council, no decision has been made on this request.
2022-02-28	Addition questions/ comments on submission regarding the lights (view here) .	Comments received by Council.
2022-02-28	Question regarding neon light strips on new property developments and whether they fall within the City's allowable parameters for brightness levels.	Foster Martin on White Rock Commons - Redeveloping the Town Centre of our 'City By The Sea' in the image of our OCP. The 'light strip's' are an iconic architectural design feature of the 'Foster Martin on White Rock Commons' buildings at 1484 Martin Street. They are also a feature of the approved Development Permit. The Development Permit is consistent with the Official Community Plan. Two of the three towers are built. We expect occupancy permit to be issued in late February or early March. We expect the public plaza and fountain to be completed and fully accessible by May. We anticipate much of the off site landscaping to be done in April/May coincident with 'planting season'. And we expect construction on Tower 3 to commence in the spring.
2022-02-07	Questions surrounding capital expenditures (view here).	Staff noted that correspondence on this matter was sent by email. View the response.
2022-02-07	Question regarding a parking ticket appeal.	Staff noted that correspondence on this matter was sent by email. View the response (page 23).
2022-01-24	What is the amount in dollars of the Property Tax increase in 2022 for Multi-family units? What is the amount of Lawyers fees budgeted for 2022? How much is budgeted for Consultants in 2022?	Multi-family property tax increase for 2022 The amount staff proposed is 0.5% of the total budget at $215,000 for 2022 which is trending downwards from $393,853 in 2018 Consulting costs for all department operating budgets that staff proposed is 0.6% of the total budget at 291,700; broken down by fund as follows: - $246,100 General Fund - $11,000 for Sanitary Fund - $11,000 for Drainage Fund - $23,600 for Water Fund
2022-01-24	Comments were submitted regarding the need for a warming center in White Rock.	Council received this submission, and agreed that there is a need for a warming shelter in White Rock. This item was discussed again during a corporate report later in the evening on a daytime warming center (see report here and video clip here).
2022-01-10	Questions/ concerns regarding increases in property tax assessments and potential impacts on City property taxes, specifically for businesses (view here).	A 20% increase in assessment does not translate to an automatic tax increase. If the tax percent for 2022 set by Council is zero and your property increased in value similar to the average change for your Property Class, you will have no tax increase. If the assessment is below the average change for your Property Class you would pay less taxes and if it is higher than the average you would pay more (even if tax increase is zero) - the following graphic and videos are very helpful. It is often misunderstood that higher assessment drives more funds into a municipality – we don’t get more funds from assessment being higher, it only changes the collection based on the average change of the property classes. New Market value (new builds) bring more taxes to the municipality and using the zero tax increase example will help with tax collections – in other words the budget gets divided by more properties based on their assessment. Council did not have a opportunity to discuss Budget for 2022 yet. Staff will be presenting the draft 2022 budget on January 24 and the community, including business will have an opportunity to provide input. In addition Council will have the opportunity before May 15 to discuss tax distribution by Class (residential vs Commercial). Hope this provides a bit of clarity on your property assessment which experienced a dramatic increase for all British Columbians property owners.
2022-01-10	Questions surrounding the Centre Street Hillside walkway upgrade and concerns with eliminating front door access from Centre Street (view here).	Council heard your concerns about the Centre Street Walkway project and its' effect on your use of the City right-of-way. It is noted that City staff will continue to discuss this Council Priority with you as this Spring's construction start nears.
2022-01-10	Comments submitted surrounding the City of White Rock Tree Preservation Bylaw (view here).	Received by Council for information.

2021

Date	Question	Answer/ Response
2021-11-22	Questions surrounding the proposed budget process, and Council’s decision and associated costs to move towards contracting out solid-waste pick up for multi-family and commercial properties, rather than moving the project forward with city staff.	Staff won’t know actual costs until the contract prices are back. The utility will not make a profit, are only looking to cover the costs. In terms of what was done in the past, the City is larger now, and if waste collection was to be done ‘in house’ more trucks would need to be purchased (there are now three different streams for pick-up) and each needs a different truck. There is currently no money in reserves for the City to purchase additional trucks which is one of the reasons we will be moving towards obtaining a contractor(s) for the job.
2021-11-22	Why was the White Rock Lights Display 2021 (White Rock Festival of Lights) not re-classified as a Category B (collaborative event) instead of being cancelled by the City? Why did the city decide that taking over the Festival of Lights display for 2021 as Category A (city run event) at the City Council meeting of November 8, 2021 was a better alternative? My understanding is that the Category B approach would have meant that City staff and the Society could then work together with interested volunteers in the community who had developed the Light Displays for 2019 and 2020 is that not correct?	A number of considerations were factored in by Council, including comments provided by staff through Corporate Reports and discussions taken place during Council meetings, at which you were also in attendance to provide your feedback or make inquiries. This included discussions around operational issues between the Society and the City that were discussed. It is clear that a light display, not only at the waterfront, but in other communities are well received by its residents and participants, and a draw for visitors. Your idea to bring this event to the waterfront was a good one. Council is open to festive opportunities during the December-January holiday season, especially after 20 months of a pandemic which has negated or limited opportunities for event gathering in person. With all this in mind, and as City staff organize and manages large events annually and effectively, it was Council’s view that this event should be delivered once again this year, “in house” with certainty, which required expedience given the limited time to do so. This was a good idea to bring this to this waterfront, but we did not have the confidence, after the discussions that occurred at the November 8th Council meeting, that the Society could deliver it again this year. As I said earlier, Council wanted this event to take place in 2021. It is Council's decision that the City take on the delivery of the light display with a modified feel. The festival of lights "Bright Walk in White Rock" will be delivered "in house" this year. This may become an annual Category A compliment to the events delivered by City staff and being marketed a little differently.
2021-11-08	Questions/ concerns with correspondence relating to an unauthorized encroachment on the city right of way.	Staff noted that correspondence on this matter was sent via email. Further concerns can be sent directly to the Mayor.
2021-07-12	I offer this letter in support of maintaining the west bound closure of Marine Dr. until at least after the Labour Day weekend. I find it interesting that my favourite restaurants on the East Beach continue to be busy. Perhaps those complaining about the lack of foot traffic should review and revise the product they are offering!	Council received this for information. A decision on the temporary one-way closure for Marine Drive was made at the July 12 Special Council meeting.
2021-06-28	Questions on the 2020 Annual Report: Expenses it would be helpful to have the protective services defined (Fire, Police and Bylaw Enforcement) to help understand the cost difference between each- Would like to see each utility expenses noted separately- Concern with the accumulated surpluses - stating the amount shown should be sufficient to keep taxes from being raised.	Chief Administrative Officer provided the following response: Page 160 of the agenda has the breakdown of Utilities that you requested. We will take into consideration your suggestion to break down Protective Services in the annual report for 2021. In the meantime here is the 2020 breakdown for you: Police - $6,672,070 Fire - $4,660,875 Building & Bylaw - $1,062,378 In regards to your comments about accumulated surplus please see the attached article that has a good explanation on what accumulated surplus is in the municipal world.
2021-06-28	Questions surrounding RV Parking in White Rock (View the full submission).	Council adopted a motion asking staff to look into the City’s street and traffic bylaw in relation to RV parking in White Rock and to provide a report back on the matter at a future meeting.
2021-04-12	Wanted to express my appreciation for the fulsome and informative City Connects e-newsletter. Clearly it represents considerable time and effort by city staff to compile. Thank you! In the last number of editions Council has acknowledged religious holidays with a picture of Council members and a holiday greeting (Easter, Christmas etc). How does Council decide which of these holidays to acknowledge? This time of year is of special significance to many religious communities in White Rock - Nowruz on March 20, Passover March 27 - April 4, Ramadan April 13 - May 12 - to name a few. I encourage Council and city staff to consider holiday greetings that encompass the diversity of our community and recognize that not all people celebrate Christian holidays.	The Manager of Communications and Government Relations responded with the following: Thank you for your very kind words regarding the City’s e-newsletter, City Connects. We appreciate you taking the time to send a message. You asked about the holiday messages in City Connects that feature a photo of Council members. The decision regarding which holidays the City recognizes with advertisements in City Connects, the Peace Arch News and on the City’s social media channels is made by City Council in Council Policy 135. Thank you for making the suggestions. Your feedback will be shared with Council.
2021-04-12	Could you please find out why patients in Peace Arch Hospital are not being vaccinated? One patient has been in hospital since February 14, 2021, is over 90 years of age and despite enquiries to many agencies, is still unvaccinated. Surely these patients should be some of the first to be vaccinated considering the many infections found in so many hospitals.	The Executive Director of South Surrey/White Rock and Delta Health Services & Peace Arch and Delta Hospitals, Cathy Wiebe, responded with the following: "We have recently added our new in-hospital immunization program as of March 31. All in-patients who are over the age of 70 and/or identify as indigenous are being offered vaccinations at this time. This program will be capturing patients on a weekly basis and likely will increase over time."
2021-04-12	The taxpayers cannot afford a $50,000 new batting cage at this time. What happened to the election promise of 0% tax increase?	The Director of Financial Services noted that the $50K contribution for the Batting Cage that was approved on Monday March 29 comes from the Community Amenity Contributions and which does not impact taxation rates. Council Policy 511 on Community Amenity Contributions that helps to describe what they are and how they can be used.
2021-03-08	My question is regarding your position on out of town developers, posing as city residents at public hearings, in support of their own projects: What does this Mayor and this Council have to say about this to all residents - and the development community at large, that wants to do business in White Rock? Will this Mayor and this Council support unethical developers that are looking for more opportunities to expose our city rather than help it grow in a sustainable way?	While speakers at a public hearing/meeting are requested to begin their comments by providing their name and city of residence for the record, it is not mandatory that a speaker reside in White Rock to participate in a public hearing. Section 465(2) of the Local Government Act states that “all persons who believe that their interest in property is affected by the proposed bylaw” are to be given an opportunity to be heard or present written submissions. All statements and representations made to Council at a public hearing are considered by members of Council, but elected officials can decide how much weight in their deliberations they will give to someone who lives outside the municipality.
2021-02-22	With respect to Bylaw 2374, Street and Traffic Bylaw, has any consideration been given to the possibility of increased traffic on parallel streets due to the reduction of the speed limit on Johnston Road to 30 km/h? I am referring specifically to Best Street (where I live) and Finlay Street, both of which cross North Bluff/16th directly into Surrey. There is a lot of traffic on those streets already, so the combination of more traffic, speeders, and the many vehicles which have decibel levels far above the legal limit (with impunity), may make these streets even more busy and noisy than they already are. I don't look forward to that.	The Director of Engineering and Municipal Operations noted the reduction in speeds from the standard municipal speed limit of 50 km/h can potentially result in traffic shifting to streets without reduced speeds. This is more likely to occur where the streets with differing speed limits are similar. Johnston Road is dissimilar to Finlay and Best Streets in that it is a commercial destination as well as a through street; however, there is the potential that some motorists may turn to adjacent streets to avoid the lower speed limits on Johnston Road.

2020

Date	Question	Answer/ Response
2020-12-07	Questions surrounding the insurance payout from the storm damage to the pier and west float, and further questions about the marina.	Staff noted that the City has received $3.4M in insurance proceeds for the pier and at this time it is not finalized what the City plans to do with the wharf / west float. Council has directed that the Pier was their first priority and the City has since dissolved their agreement with the Harbour Board. Due to the uncertainty around the next steps for the wharf / west float the City are looking for a cash payout at this time.
2020-12-07	Request to add the Festival Light event to Council's 2021-2022 Corporate Priorities.	Staff noted that currently the City is sponsoring the event as a Class C event in accordance with the City’s Special Event Policy. It would only be shown as a “line” item if it were a City event.
2020-11-09	I have noticed ever increasing outbreaks of the Chafer beetle in our White Rock neighbourhood parks. It appears that City of Vancouver is taking a proactive approach to combating this scourge. Will White Rock consider taking aggressive measures to control this outbreak before we lose all our park lawns?	The Director of Engineering and Municipal Operations stated they are aware of the issue and they have plans to address the "Chafer Beetle" however not using pesticides. In accordance with best management practices, beginning next spring the grass areas will be aerated, top dressed and then they will be over seeded with a seed mixed with clover as the Chafer Beetles do not like clover (mechanical practices rather than using pesticides).
2020-09-14	Letter from the King's Banquet Soup Kitchen with questions surrounding the future of the take home food program offered during the summer and the need for the Soup Kitchen to reopen during the winter months. (Letter dated August 6)	Update to be provided when available.
2020-09-14	Questions surrounding bird populations and issues surrounding garbage and garbage receptacles along Marine Drive and the promenade. (Letter dated September 1)	Garbage (illegal dumping): The first picture at Ash shows commercial garbage that is illegally placed on the street by a business that buys tomatoes in bulk. As you may know, Council asked for a review of solid waste collection in the City. The current system whereby commercial businesses and multi family properties hire contractors for their garbage disposal motivates many to illegally place garbage in Parks garbage cans throughout the City. We will report to Council on this as part of the solid waste collection study. Waterfront is now an “Outdoor Restaurant”: As a result of COVID‐19, people are encouraged to use takeout and eat outdoors along the Waterfront. Our garbage collection frequency and tonnage has tripled this year to keep up. We instructed our contractor to add shifts and to extend these shifts later into the evening – we need further instruction to ensure the late night garbage is collected and not allowed to sit all night. Feeding Wildlife: We have signs encouraging people not to feed the birds, but many people choose to do so anyway. Maybe we have too many signs or maybe we need to step up enforcement, but you are correct in noting that this is a problem. Garbage Cans - Fish and Chip Cardboard: We ordered new cans that can better accommodate the large cardboard fish and chip containers but even so, these are messy and a waste of resources. We need to have a discussion with the businesses about more appropriate wraps for fish and chips. Maybe paper (or newspaper) as they do in Britain and elsewhere. Rats: We recently met with Orkin pest control and are exploring more effective ways to control the rats.
2020-09-14	The decision to paint the line and directional arrows on the pier and promenade was brilliant. Thank you! Please consider keeping them permanently even after the pandemic is over. The flow of pedestrian traffic and respectful sharing of the promenade space is greatly improved. Also love the new physical distancing signs and their location. They are much more visible on the light posts than on the promenade fence. Now that we have these fun new signs, can the old ones be removed? The promenade is looking like a bulletin board with all the signs which most people have been ignoring anyway. It seems that many dog owners are not seeing the “no dogs allowed “signs on the fence. Perhaps there should be signs posted at each pay station. I counted 119 COVID-19 Physical Distancing reminder signs along the promenade and pier.	The markings are intended to be temporary and are made with water based paint that will fade over time. There is no Council direction to make these lines permanent. Yes, we will look at moving extra signage. New dog related signs going up during the week of October 5.
2020-07-27	Questions surrounding the Bay Street Access ramp and beach access. (Letter dated July 20 available here)	Bay Street Beach Access: Council approved funding of 160K for a fully accessible ramp as part of the Financial Plan earlier this year. We attempted to leverage this funding by applying for grants in the Spring. Unfortunately, the grants were not approved; however, there is still adequate funding to complete the project. We contacted Semiahmoo First Nation to initiate consultation and we hired a marine engineering firm to do the detailed design and start the environmental approvals. Construction is scheduled for the Fisheries Window and low tides between late Fall and the end of February 2021. As an interim measure, we constructed a gentler sloping ramp to the east of the existing ramp until we can construct the new ramp to accessibility standards. Accessible Beach Access at Cypress: The beach access at the Cypress Railway Crossing constructed last year meets accessibility standards. We are not completely satisfied with the interface between the last three panels and the beach and will improve this later in the year during low tides and less busy times. We are periodically in touch with the Self Advocates of Semiahmoo (SAS) to listen to their feedback and keep them apprised of new accessibility initiatives.
2020-07-13	Reported concerns regarding dogs on the promenade/waterfront/picnic areas and bylaw enforcement.	The City is producing signs for the wooden patio tables to advise the public that dogs should not be placed on the table surfaces.
2020-07-13	What is being done along Marine Drive regarding Social Distancing. In particular, along East Beach.	Bylaw Enforcement Officers do patrol the promenade and along Marine Drive and remind the public regarding practicing safe physical distancing, and the City has installed signage in the area to promote physical distancing. Businesses are encouraged to mark waiting areas and line-ups with safety cones, stickers or other temporary markings on the sidewalk to support physical distancing, and to have staff remind patrons to practice physical distancing between groups. Marine Drive and the City’s waterfront are popular destinations that attract many visitors, which may make it challenging to remain two metres from other people at all times. While outdoor transmission is less likely than indoor transmission, wearing a mask is a good option in situations where you cannot keep a safe distance from others, as noted by the Provincial Health Officer. If there are particular concerns about a business’ practices or their COVID-19 Safety Plan, Bylaw Enforcement Officers can be contacted at bylaw@whiterockcity.ca or 604-541-2146, and can follow up if necessary with WorkSafeBC or Fraser Health Authority depending on the nature of the issue.
2020-06-29	Possibility of speed bump(s) on Nichol Rd just off Marine (btwn Marine and North Bluff) where people have been speeding significantly?	Any proposed traffic safety initiative, such as speed bumps, should be carefully investigated taking into consideration the wishes of the community, Council Policy and any potential unintended consequences. If the traffic safety request appears consistent with Council Policy, a technical investigation should be undertaken reviewing the roadway geometrics, traffic volumes, traffic speeds, modal split (between buses, trucks, cars, cyclists, and pedestrians), emergency routes, road condition and any special situations (ex. frequent icy or wet road surfaces). The technical investigation is then considered within the context of Council Policy and public consultation from the community as a whole, not just the local area. Typically, a series of these investigations and their interrelation are carried out as part of a Transportation Master Plan. White Rock currently has such a plan underway - your request will be added to the initiatives under consideration. The White Rock Plan, called the Integrated Transportation and Infrastructure Master Plan (ITIMP) is currently delayed due to COVID related restrictions on public meetings. The first of five public meetings has been held, the other four will take place and the new ITIMP concluded over the next year, COVID permitting. Provided that the speed bump request is consistent with Council Policy, potential unintended consequences of speed bumps on Nichol Road need to be investigated and discussed with City Council and the White Rock community including; effects on emergency response, noise effects on neighbours adjacent to speed bumps through "banging" or acceleration/deceleration, motorist frustration, decreased goods movement efficiency and possible technical concerns. None of these is necessarily a "showstopper", but need to be considered by all stakeholders.
2020-06-29	Are you having Q&A online?	At this time, the City is looking at ways of introducing Question and Answer period in an online format. Until then, Questions can continued to be submitted in this format, with the answers posted to the City’s website. All persons who submit a question will also be contacted and given an update with respect to the response.
2020-06-29	What is being done to get Coldicutt Ravine open again? Timeline?	Staff are working with the Provincial Disaster Financial Assistance program and affected Marine Drive property owners to address issues resulting from the recent slides in Coldicutt Ravine. It is hoped that these stability issues can be resolved before year end; however, this does not mean that reopening of the Coldicutt walkway will occur. In addition to stability issues, there are concerns that will likely preclude reopening of the trail. These include: Hazards from falling trees and tree limbs Damaged walkways First Nations known archaeological sites that make repairs problematic Transport Canada orders regarding restricting access to the BNSF railway tracks BNSF railway wishes to block access to their property and railway tracks Public safety issues with respect to fires on the beach
2020-06-15	Requested Council consider implementing an “Empty Commercial Space” fee.	In Council’s 2018-2022 Strategic Priorities, the issue of a “Vacant Property Tax” is identified as requiring advocacy with the Provincial Ministry of Finance in order to advance. Further, at the Regular Council meeting on June 24, 2019, Council passed resolution #2019-265. View minutes from the June 24, 2019 meeting.
2020-06-15	Requested the City permit the “Artist Walk” be reinstated with physical distancing measures in the City of White Rock.	Memo provided on table at the June 15, 2020 meeting. View the agenda package with on table documents.
2020-06-15	Requested the City provide statistics by the City / RCMP regarding the number of tickets issued for speed and noise violations since the City’s request for increased enforcement.	Staff advised that end of June/ beginning of July the RCMP will release the second quarterly report and this topic will be included.
2020-06-15	Expressed concerns regarding the increase of cars and trucks along North Bluff Road and requesting the RCMP increase surveillance along the hospital corridor.	RCMP have a number of areas with concerns for speeding. We are currently developing a website that will allow the public to identify their concerns and also provide information of police enforcement activity. Once are volunteers are back from a hold due to COVID, we have a new speed measuring device that will be set up for long periods of time in certain areas to provide an objective picture of the times and severity of speeding, which will be used to intelligently deploy our enforcement and our speed watch volunteers.
2020-05-25	Approximately how many blocks and/or streets/avenues in White Rock have permit parking only? What would the approximate percentage of the area of the City would that be? What is the total revenue brought in from issuing permits for residents?	Answer to be provided when available.
2020-05-25	When will the White Rock Library open 'books and DVDs' to return. When will Leisure (exercise classes) start?	An update regarding city facilities and programming is addressed in the May 25, 2020 corporate report (item 6.2.2). The White Rock Public Library is not City operated; however, staff have checked their website and it notes: All FVRL locations and book drops have been closed until further notice. Due dates and holds will automatically extend to beyond the closure and late fines waived.
2020-05-25	I would like to know why the farmers market started last weekend. Our premier announced that things will open slowly “not a flick of the switch” & Dr Bonnie Henry have ask that NO gatherings happen for some time yet... not to extend our bubble beyond one additional family group. Just because the market is outside doesn’t allow for such a large number of people to be congregating in this area at one time.. no matter how far apart you think people supposedly are... there is way to many surfaces etc being touched.	Memo and map provided in on-table document at May 25, 2020 meeting. View the agenda package with on table documents.
2020-05-25	Will those of us who purchased the 2020 parking decal be granted an extension or compensation for use in 2021, considering parking has been prohibited in most areas or is free to anyone for a limited time?	The current parking regulations in place at the waterfront allow those with either a 2019 or 2020 yellow decal the ability to park up to 4 hours in designated areas along the west side of Marine Drive. Discussions regarding parking are ongoing and Council continues to assess the City’s parking matters throughout the pandemic. The City will assess a plan for how to address 2021 parking decals later this year when Council commences discussions regarding parking rates.
2020-05-25	When will we ever have the RCMP commit to enforcing the speeders and loud mufflers along marine drive? This last weekend was a record for us to witness near deaths because of out of town young males terrifyingly racing along marine drive AND screaming up Maple street with no regard to life!!! Do we have to wait for a death? What are we paying taxes for when there is no law enforcement along this crucial area?	Discussions held at the May 19, 2020 Council meeting.
2020-05-25	Would council please reopen the Promenade not including the Pier and make it one direction so that physical distancing can be maintained yet exercise accomplished by local residents? Perhaps entering on the stairs and proceeding in one or another direction. Traffic at Crescent beach would be eased and walking traffic along the sidewalk also potentially eased and redistributed.	This plan would cause difficulty for those who are not capable of walking the whole length or large sections of the Promenade. For example, someone may wish to start their walk at the Pier and go to the beach by the White Rock – they may not be capable of going all the way to Cypress and then climbing the sidewalk on the hump to return to their starting point. Similar issues for those who may just wish to get on the Promenade to sit at a bench or picnic table – they may not wish to continue in the same direction and do a loop to get back. Also, who would regulate or enforce this plan. Note: For additional information see Corporate report titled "Phased Re-Opening of Civic Facilities" discussed at the May 25, 2020 meeting.
2020-05-25	I have lived in White Rock for many years. For whatever reason, the past month has been the very worst period for cars and motorbikes with excessive noise. These vehicles come up from the beach and as soon as they turn the corner at 5 Corners, they let the noise rip all the way to the stop light at Thrift Avenue. Not only is this disturbing the entire neighbourhood, but it is dangerous. My question is, what will the City be doing to enforce regulations for noisy vehicles?	Discussions held at the May 19, 2020 Council meeting. In regards to the motor vehicles driving on the streets with excessive noise, Bylaw Enforcement would be unable to enforce the excessive noise as we are not permitted to pull vehicles over. If a vehicle is parked then the Bylaw Enforcement Officer may be able to issue a fine, for example if the engine of the car is being revved in a drive way. Typically speaking these matters would have to be addressed through the RCMP.
2020-05-25 and 2020-05-04	Submissions proposing one-way pedestrian traffic on the promenade.	This plan was considered; however, it was found that the solution could cause difficulty for those who are not capable of walking the whole length or large sections of the Promenade. It was clarified that Crescent Beach falls within the City of Surrey. This topic is addressed in the May 25, 2020 corporate report (item 6.2.2).
2020-05-04	Are we allowed to go to beach for paddle boarding?	Yes, the Cypress and Bay railway crossing are open as are the ramps to the beach.
2020-05-04	Why are the lights continuing to cycle through a rainbow of colours every night since the pier and lighting has been repaired? Suggest programming the coloured lighting for special occasions only. Please add our support to this request to Mayor and Council. The coloured lights are a fun and clear way to mark special occasions, while the white lights fit the character and natural beauty of our seaside town for most of the year.	The City of White Rock is proud of our Pier and our pier lighting. The different colours and programming of the pier lights has been the subject of positive comments. We do variations of the colours particularly on special occasions.
2020-05-04	Why is sprawling Memorial Park closed, along with the comfort station, while postage stamp size Bayview Park remains open with free for all street parking on the south side of Marine that does nothing for the restaurants doing take out along the west beach strip? Locals should have an opportunity to access/enjoy the beach.	Responses to this questions are addressed in the April 27, 2020 Corporate Report. (See Item 4.6)
2020-05-04	Will White Rock consider requiring a permit to park RV’s on public property? Any thoughts on banning living in RV’s on public streets? Surrey already has bylaws preventing these two things.	The Street and Traffic Bylaw currently requires that there be a permit: 29. No person shall park any bus, motor home, station wagon or other vehicle with a detachable structure designed or used primarily for accommodation during travel or recreation on any street for a period exceeding 72 hours without displaying a permit therefore. 30. The owner of any bus, motor home, station wagon or other vehicle with a detachable structure designed or used primarily for accommodation during travel or recreation may obtain a permit from the City Engineer to allow parking upon any street for a period exceeding 72 hours.
2020-04-20	In light of the tremendous financial strain that businesses of White Rock are currently suffering, I am requesting that the City of White Rock take steps to defer property taxes for commercial properties with non-essential operating businesses. A possible option for deferral would be 50% paid on Sept.1 and the remaining 50% paid on or before Dec. 31, 2020.	Noted at the April 20 meeting, the Province recently gave direction regarding some of the tax penalty dates. Staff will bring forward a report on April 27 that would look at potential tax penalty dates.
2020-04-20	On March 16, 2016, Council approved a $200,000 road repair project for Pacific Avenue between Ewson and Habgood. Will this ever take place? The road is not improving on it’s own.	The Columbia Storm Diversion project includes upgrades to the storm sewer main on Pacific Avenue. The funds for Pacific Avenue roadworks are for new pavement that would be required after the City installs the new storm sewer main. There may have been paving funding previously, but this has been deferred so the paving can be done in conjunction with the Columbia Avenue Diversion storm works over the next five to ten years.
2020-04-06	Expressed concerns and comments regarding the City’s closure of waterfront parking lots due to the COVID-19 Pandemic.	N/A
2020-03-23	Sees an issue with construction workers coming from the Altus project and parking off Goggs Avenue/ Maple Street.	Staff noted construction parking has been an issue in the community and are continuing to work on this. It was clarified that in regard to parking on City Streets some are restricted and others are not. Someone doing construction / working on a home renovation – there is no bylaw against street parking for this. Construction parking plans are put in place for major development. It has been found in some circumstances that the parking at times has not be sufficient due to fluctuations in need of there being more workers on site during a busy time, staff are working with the developers to address this and are checking in to ensure they are adhering to the construction parking plan(s). It was request by Council when the report comes forward that it would include information around the number of tickets issued to construction workers on the 1300-block of Foster Street.
2020-03-23	Noted that in November he attended Council noting the lack of festive lights on Johnston Road. He was representing some of the businesses in the area. At this time he thanked Council and staff for the additional lights now in the area.	N/A
2020-02-24	Congratulated the City of White Rock Team for the Coldest Night of the Year Walk. Both the Democracy Direct and White Rock Teams achieved success with participation and donations.	N/A
2020-02-24	Inquired of Council were looking at presenting a position in regard to the increasing insurance rate(s) for multifamily units?	It was noted that a single municipality cannot make a change on their own, but they can work together. There is a motion that the Governance and Legislation Committee will be considering following this meeting that asked BC local governments to call on the province to create a risk-sharing model that returns strata premiums and owner deductible to 2019 levels with adjustment for inflation only.
2020-02-24	Commented in regard to secondary suites in White Rock. Understood that unauthorized suites only pay one (1) of the two (2) applicable fees for a legalized suite. Believe there are a number of suites not paying anything. Stated that many other municipalities charge at least the same and sometimes higher to help gain compliance (with a disclaimer).	It was noted that staff will be bringing forward a corporate report on this matter. Staff noted it appeared there was a misunderstanding on this, all suites staff are aware of (authorized and unauthorized) already pay both fees.
2020-02-10	On behalf of Democracy Direct Society, challenged the City Team for the Coldest Night of the Year event, competing in regard to fundraising.	N/A
2020-01-27	Inquired why the questions and answers he asked previously have not been placed on the City's website as of this date.	Following the minutes from the previous meeting being published, the Question and Answer section of the website is updated. Questions asked at the January 13, 2020 meeting would be placed on the website the week of January 27, 2020.
2020-01-27	Stated that in regard to the large fire at five (5) corner in 2015, they have an understanding that there was not enough water to fight the fire. With Council's inquiry in regard to the use of possible of Community Amenity Contributions (CAC's), has this issue been resolved prior to spending funds elsewhere?	Although there were a number of factors at the time of the fire, steps have been taken to upgrade the system. It was noted that CAC's cannot be utilized for operation of the Water System.
2020-01-13	Inquired as to how many closed Council meetings were held in 2019 and encouraged Council to carefully consider the reasoning for going into a closed meeting prior to doing so. Stating further that there are items that may fall under the various sections of the legislation but not always is it the circumstance that it must be discussed in a closed meeting.	There were sixteen (16) closed meetings held in 2019, six (6) of which were Intergovernmental Council to Council meetings with Semiahmoo First Nation. All closed topics are scheduled in accordance with section 90 (1) and (2) of the Community Charter.
2020-01-13	Notified that he had signed up for the City’s phone notification system and it appears that he is now being notified by several different phone numbers.	Staff will look into the matter and if required, connect with the website service provider.

2019

Date	Question	Answer/ Response
2019-12-16	Informed that following the December 2, 2019 Council meeting he let the Director of Engineering and Municipal Operations know that a light standard was not functioning and is pleased to congratulate Mr. Gordon and his staff as it was repaired within the week.	N/A
2019-12-16	Commented on the topic of the Community Charter section 131 that came forward in July to reconsider a motion in regard to the Plaza at Lions Lookout Park. He stated that he found the way this matter has been handled to be disrespectful and that it has been a waste of time.	N/A
2019-12-02	Requested the City adopt a policy that posts the voting records of Council to the City’s website following the Council meetings.	Staff advised that there are programs that can provide this service at a cost. Council referred the topic of Council Meeting Voting Records to the next Governance and Legislation Committee meeting for discussion.
2019-12-02	Expressed concerns regarding residential parking requirements and advised that they received a parking ticket for having their car parked for longer than 72 hours in front of their home. Reported that they do not have parking on their property, and so the only option is street parking. The issue with the 72 hour restriction is that if they are away someone would need to move the vehicle in order to avoid fines. Their concerns are the lack of options of where they can place their car when they are away on vacation, etc.	Staff and Council noted that the 72 hour parking time limit is noted in the City’s Street and Traffic bylaw. The City does not have an inventory of how many residences have similar parking issues (no available parking on site). The City could post a sign that restricts a parking space.
2019-11-04	Requested completion of the rainbow crosswalk at Five Corners, at the pride flag raising, to work together with pride society to complete the project. Would like an update on the project. Upcoming Pride events were noted.	Staff noted that currently there is no budget for additional rainbow crosswalk(s) but this may be addressed by Council during the upcoming financial process. Approximate costs given for further two (2) legs of a rainbow crosswalk are $20,000 to $25,000 for each of the two (2) new portions (new asphalt holds the project better and that is included in the noted cost). The paint should last eight (8) to ten (10) years. For the more expensive paint option (more vivid color) the cost for each leg is approximately $40,000 to $45,000.
2019-10-21	Expressed concerns for Fraser Health’s decision to cut the cardiac rehabilitation programs at the Centre for Active Living. Requested Council’s support in requesting the programs not be cut.	The CAO advised that there could be several programs impacted by Fraser Health cuts, and that staff would report back with information at a future meeting. Council passed the following motion: THAT Council directs that the City write to Fraser health, copy MLA and MP expressing opposition to cancellation of the program.
2019-10-21	Spoke to the corporate report regarding “Wheelchair Van Side-Ramp Accessible Parking Improvements”. Spoke to the benefits of curb cuts, and requested Council consider allocating funds to allow this in White Rock.	N/A
2019-10-21	Expressed concerns regarding the disposal of dog waste, and requested the City amend their signage to suggest owners flush the dog waste down their own toilets.	Staff clarified that the preferred method of dog waste disposal is ensuring the feces are flushed in the toilet, and the bags are placed in the receptacle. Flushed bags can block the pipes.
2019-10-07	Stated that when trial was announced to permit dogs on the promenade people started walking them right away (prior to the project beginning). The city recorded 299 cases of warnings to dog owners. The Peace Arch News reported for people will watch out or the dog trial will not happen. This gave the impression that the trial project could cancelled if the number of infractions were exceeded.	Council stated this is a trial project, and sometimes people are slow to change habits, they will be given there opportunity. It is important to hear from all sides of any concerns and that way Council and staff will have the chance to address them. Staff will continue to do their jobs; waste removal is to be conducted from the promenade much the same as it is from City parks for those that don’t pick up after their pets.
2019-10-07	There are 45 residents who receive the Block Watch Newsletter. Previously, copies of the newsletter were provided for distribution purposes. Noted copies will no longer be supplied and that distribution was to be conducted via e-mail. Concern was noted that not everyone has e-mail and it was asked if help could be given in regards to this so copies can be continued to be made and the newsletter can be delivered as it had previously.	Staff noted they would look into this and the options available.
2019-10-07	Participates in the City’s Artist Walk at the waterfront, wanted clarification if the program would be continuing. Concern noted that with dogs being permitted on the promenade that this is not working well with the Artist Walk program.	Council stated the Artist Walk is a Council endorsed program and there has been no change in considering the program. All licences under the provisions they were issued are still in place. If there are concerns with dogs during the trial period all are encouraged to submit them to the City. The City appreciates the feedback, so it can be addressed.
2019-09-30	Stated that raccoons broke into his home, and made a mess. He called the city and the RCMP and no one would help. These raccoons are aggressive and have been an ongoing issue. When these animals are aggressive I want the city to trap them and take them away. What is the city going to do about this problem?	Council noted concern for the matter but stated wild animals are not the responsibility of the City, there are other places to contact such as the province where they are equipped and have the expertise to help. Information on who to contact is available on the city website.
2019-09-30	Concern noted regarding safety on Finlay Street during the construction of the Altus development, where there is a significant drop off the sidewalk area. There is a thin mesh fence but that is all to stop someone from driving/ falling. Noted that there are cement barriers but the rest of the street up to the power station has nothing. How can the developer get away with this?	Council stated that staff would review the site October 1 and look for a way to resolve this.
2019-09-30	Question regarding the dogs on the promenade trial to start on October 1: Do you agree that having parameters set to determine success or failure of this trial is important - parameters with numbers?	The City formed a task force and it is their responsibility to bring recommendations on what the pilot project would look like and how to judge success or otherwise. A number of recommendations have been brought forward and decided by Council. Council noted that metrics will be done and the task force will recommend what is important, the work is continuing to ensure by the end of the trial period there is a set of metrics and recommendations to Council going forward.
2019-09-30	Commented that at the September 9 regular meeting a presentation was provided by Westmar Advisors, summarizing the options for the southwest floating facility as well as a reconstruction update for the White Rock Pier. Concern was noted the minutes did not include comments made by Councillor Chesney following a statement the presenters made that prior to 2011 boats were not moored on the floating facility year round.	Staff advised that meeting minutes are not verbatim they are action based, significant points are noted but not all.
2019-09-09	Expressed concerns regarding the balance of members/ opinions on the Dogs on the Promenade Task Force, and questioned why members have resigned from the group.	Council advised that those positions will be filled with new members.
2019-09-09	Stated there is a need for basketball courts in the community, adding that having this amenity provides opportunity for people to teach and play the sport.	Staff advised that there aren't any basketball courts in the community at this time; however, there is a corporate report coming to Council in the near future regarding the subject of pickleball/ tennis courts, and will consider including details regarding basketball as well.
2019-09-09	Spoke to the trial period for Dogs on the Promenade, and requested clarification that there would be no financial impact to taxpayers for the trial period.	Staff advised that there are operational costs for items such as signage and materials. It was clarified that Task Forces do not have budgets, and that funding comes from Departmental budgets.
2019-09-09	Expressed concerns regarding the corporate report regarding Totem Plaza, and suggested that there is further information/ media to be considered with respect to the matter. Noted a ceremony was held in 2009, and questioned why it cannot be officially named as noted at this event.	N/A
2019-09-09	Requested that Council consider adopting a motion requesting UBCM to oppose the ride sharing policies proposed by the Public Transportation Board.	N/A
2019-07-22	Expressed concerns regarding TransLink’s plans to replace the full-size bus services (outside of rush hour) to shuttle sized vehicles. Requested Council send a letter to those involved with the responsibilities / decisions regarding this change and to request that they hold a public input session in the peninsula.	Council advised that the City is working on hosting a public forum regarding transit, adding that the City of Surrey and TransLink representatives will be included. It was also reported that the type of bus may be changing to a double decker (Fall 2020).
2019-07-22	Spoke to the condition of the Maple Street neighbourhood between North Bluff Road and Russell Avenue. Also advised that the shipping containers are unsightly, and stated that they are on City property.	Staff advised that Bylaw Enforcement Officers will be dispatched to ensure that the fencing for this issue is located on the property lines. It was noted that the owners have been requested to secure the homes to ensure they are not unsightly. Staff will follow-up with the owners again.
2019-07-22	Spoke to the history of the development and naming of Totem Plaza and expressed concerns regarding Council’s recent decision to rename it.	N/A
2019-07-22	Asked the following questions: 1. When the City last used section 131 of the Community Charter? 2. What is the current state of the City Hall Annex? Noted that expenditures are high and would like to see City staff prolong the ability for staff to work there as long as possible.	Staff advised that a corporate report regarding the status of the City Hall renovations would be brought forward in September, noting that the intent is to do renovations to the downstairs so that some of the staff located in the Annex can return to City Hall. It was also noted that the City is looking for space for the RCMP/ community police volunteers.
2019-07-08	Commented on proposed fencing expected to be placed around the water treatment plant site lands (Oxford Street to Everall Street). Stated that the fence is not for security as there are no structures on the site. The residents use the site and have done so for decades. Stated there was no consultation on this matter. Inquired how can we balance security and the resident’s wishes to utilize the area in a respectful manner?	Staff noted the issue, as they understand it, is how can the fencing be adjusted so more area can be permitted for use by the citizens. A further report will be brought forward to a future meeting.
2019-07-08	Stated he walks the promenade almost daily and since March, has not had a day that he has not seen at least one dog on the promenade and dogs on the beach off leash. Suggests a volunteer citizen group be established to monitor the promenade in relation to dogs not being permitted there. Stated concern with the Council’s selection of members to the Dogs on the Promenade Task Force (5 out of the 7 are supporters of permitting dogs on the promenade).	The City has Bylaw Enforcement Officers / staff to monitor the bylaws. The City does not enforce dogs on the beach; it is not in the City’s jurisdiction. The Task Force appointments are made by Council as a whole and will remain as it stands.
2019-07-08	Inquired on the actual figures, not percentages, in regard to Council remuneration increases. Would like to have the gross and net figures for the Mayor and Council remuneration for December 2018, January 2019, and the figures with the proposed 15% plus 2.9% increase; and what they would be originally proposed 26%. How do the salaries compare on a per capita bases with the comparable cities noted in the remuneration and expense policy as follows: City of Pitt Meadows, City of Port Moody, City of Langley. What is the remuneration on a per area size for each of the areas noted as comparable cities within the Remuneration and Expense policy as follows: City of Pitt Meadows, City of Port Moody, City of Langley?	The following gross amount of indemnification and noted further information will be brought forward on the website as part of the Question and Answer Period process: Mayor annual indemnification currently: $86,080 with the proposed increase of 18.3% the indemnification will increase to $101,860 Council annual indemnification currently: $34,430 with the proposed increase of 18.3% the indemnification will increase to $40,740 In addition the Deputy Mayor monthly indemnification currently $1,430 per month and with the proposed increase of 18.3% the indemnification will increase to $1,700
2019-06-24	Concerns regarding homes along the west side of Maple Street. Noted the houses are unsightly with tall grass and garbage. It was noted these homes were once occupied and are now empty as the tenants have been evicted. Asked the City to address issues / develop a policy that addresses renovictions.	Staff advised that the Residential Tenancy Act holds the authority to address the protection rights and provisions of tenants. It was noted that permits must be in place prior to demolition, adding that tenants can appeal if they feel they have been wrongfully evicted.
2019-06-24	Spoke to TransLink’s plans to cancel full-size bus services (with the exception of Monday to Friday rush hour traffic). Asked Council to express concerns regarding the cuts to TransLink, and to ask that they host an open forum to receive input from the public.	Mayor Walker advised he will meet with the CEO and Senior Operations Officers of TransLink to address the concerns and impact to the Community.
2019-06-24	In regards to Whistle Cessation and asked if it is necessary to wait for the Coldicutt ravine barriers to be in place prior to asking Transport Canada for relief. Can White Rock ask for whistle cessation now, and can these matters be looked at on a case by case basis, such as Coldicutt?	The City advised that they have met with Transport Canada who advised that the Coldicutt Ravine fence needs to be completed, and that the City will continue to work with them on achieving whistle cessation. The City will send an additional letter to Burlington Northern Santa Fe (BNSF) requesting if whistle cessation can be addressed more urgently.
2019-06-10	Expressed concerns regarding the use of straws, and would like to see the City look into banning single use plastic products.	Staff advised that while there is no policy currently in place with regard to single-use plastics, the Federal Government has just announced that they are looking towards a ban by 2021. How this ban will be implemented is currently being worked on by the upper levels of government.
2019-06-10	Expressed concerns with regard to patrons loitering when they leave the late night restaurant establishment. Asked that the City erect a “No Loitering” sign.	Council noted that the City is aware of the situation and are working with the establishment to address the neighbourhood concerns. Staff advised that there have been a number of complaints received and that the City’s Bylaw Officers are working with the RCMP on this matter.
2019-06-10	Concerns with the City’s practice in regard to the maintenance of hillside parks. Stated that the City is in contravention of their Unsightly Premises and Graffiti Abatement Bylaw. Suggested that if the City move towards naturalization of hillside parks, that a plan with policies and procedures be developed to ensure the program is a success. Would like to see an increase to the City’s maintenance levels on all City parks. Asked that the City remediate the area that the playground was once standing and has since been removed.	Council noted that road ends are something the City will be reviewing to address the frustrations expressed by the community with respect to this matter.
2019-05-27	When are the washrooms at Memorial Park going to be opened for use? Inquired if local businesses could be kept apprised of the progress / schedule of this work being completed.	Staff stated they now anticipate they will be open by the end of the week (May 31). With respect to notifying local businesses, staff stated they reach out through the Business Improvement Association (BIA) in this regard.
2019-05-27	When will the railway safety crossings will be completed? Suggested as an option for railing/fencing at the top of the washrooms at Memorial Park that they be done in wire cable instead of the current design, stating this will allow for protection and the view and that other municipalities has utilized this method.	Staff stated they anticipated the railway safety crossings will be completed by mid/end of June, 2019.
2019-05-27	Stated frustration with the railing/fencing that has been installed at the top of the washrooms at Memorial Park. Noted that the design blocks the ocean view. Further stated that they've waited through the construction process and is now disappointed and frustrated with the fencing that has been erected – there are other materials that could be used.	Staff stated that they have been looking for resolution for this and have the consulting team considering other options that would provide a more permeable opportunity but noted they still needed to work within the building code guidelines. Staff anticipate having some options during the month of June.
2019-05-27	Inquired if the rail safety crossings will be completed soon and when can whistle cessation begin, understanding that completion of the rail crossings are required prior to this being considered.	Staff stated that they anticipate the rail crossings to be completed mid/end of June 2019. It is the Ministry of Transportation who make the decision in regard to whistle cessation. Once the rail crossings are complete, the City will be in the position to submit their application into the Ministry. This will be done directly following completion of the crossing project.
2019-05-27	With respect to the City’s water billing system, inquired if the next billing cycle could have an extra line to note how much the cost is in per cubic metre so a comparison can be done with other municipalities.	Staff will see if the current invoicing system will allow for this to be shown.
2019-05-13	Inquired on the process in regard to previous questions being asked at this time.	Staff noted that questions from the meeting are recorded along with answers given at the meeting and if there is not an answer at the meeting, one will be requested and placed on the City website.
2019-05-13	Inquired in regard to the parks, particularly small parks, around White Rock, stating that in some cases they don't appear to serve a purpose.	Staff noted that the largest parks are the Waterfront and Centennial Park and there are a number of neighbourhood parks. The City will be reviewing the use of City lands and parks including road ends.
2019-04-29	Will the City be able to address concerns regarding accessibility of the benches/steps at Memorial Park, noting that they are high and can be difficult to sit and navigate. It was suggested that a step be installed in between each current step so people can access any of the seating with more ease.	Staff advised they will investigate the concerns.
2019-04-29	When will backs be installed at the public benches along Johnston Road?	The seating design for those benches did not include backs.
2019-04-08	Reported that there is a new hydro-pole in the middle of the sidewalk at the corner of Finlay and Russell. The placement poses an access issue, and questioned how long it will take the City to correct / adjust the location. Also asked if there is an approval process when applications for the hydro poles come to the City. Staff advised that they would investigate to see if the City has the ability to review (and monitor) the installation of Hydro poles, and will contact Hydro with respect to this particular scenario. On April 29 it was suggested that all poles that are improperly installed/impacting sidewalk accessibility should be investigated.	Staff advised that BC Hydro places the poles. The Utility Act allows the installation of the poles without consultation with the City. The hydro pole at the corner of Finlay and Russell, previously located in the sidewalk, was recently replaced. Unfortunately, the replacement pole is also in the sidewalk and the new support wire encroaches further into the sidewalk than the previous support wire. The City has contacted Hydro, and the City awaits response regarding a solution to the issue.
2019-04-08	It was reported that a building application was submitted to the City, and at the time staff advised it wasn’t complete. When it was submitted, it was reported that there was a significant delay. Questioned why there was a hold-up on completing the process. Also expressed concerns regarding the fees associated with the process.	Staff advised that incomplete applications are taken out of the queue pending receipt of the missing information. At that time, the application is placed in the regular queue, and is not returned to the “head of the line”. It was noted that the application process and the scheduling of services is not the same.
2019-03-11	Inquired how much the City of White Rock paid in legal fees in regard to the file pertaining to Section 463?	This answer was not available at the meeting and would be noted through the City’s Freedom of Information and Protection of Privacy process and placed on the FOI page once it is complete.
2019-02-25	Inquired if there was information in regard to riparian rights and how he can learn more about it.	Staff will follow-up in regard to the inquiry.
2019-02-11	Suggested that the needs parkland and greenspace, the road ends in the City have never been designated as park. Would urge Council to establish the road ends as park and open the opportunity for the community to landscape them, along with the City’s efforts. Inquired when the Council would make a decision be protect all of the road ends and not make them available for sale to any persons as they are City assets and should remain under the City.	There has been a corporate report to Council requested already in regard to road ends, it is anticipated to come back March 11, 2019.
2019-02-11	In regard to the December 20, 2018 storm: Did the City have enough insurance on the harbor board managed west float to repair it and compensate the owners who lost their boats?	The City does have the Pier Insurance at the appraised value of $7M. The City’s insurers are reviewing the documentation regarding the damage and repair work necessary and is also working with the White Rock Harbour Board insurance company to help resolve the issues. In regard to the west float and boats that were lost – the City is waiting final confirmation.
2019-01-28	Commented that January 23, 2019 it was the highest tide of the month and it was half a meter higher than it was on December 20, 2018 (without any storm surges). Does the City know what the geodetic height of the breakwater is now and how does it compare to what it was twenty (20) years ago?	Following the meeting staff confirmed that the City does not have this information.
2019-01-28	Noted concern with the new permit parking decal regulations / costs. She does not think it is fair she has to pay for a decal to park.	The City has recently announced the establishment of a Parking Task Force. The Parking Task Force’s work plan will include a review of the parking decal program.
2019-01-28	As a result of the December 2018 storm the City will be re-doing the “riprap” on East Beach, would like staff to review the use a soft berm approach instead; and further requested Council to assess the Marina Concept with the question what is the expense to re-build vs. the revenue.	The City in its' best effort to have the repairs completed as soon as possible will be again using the riprap approach; however, future considerations or works may include consideration of a soft berm approach.
2019-01-28	Commented their home was built in 1947 and has no driveway, with the new parking decal regulations it is unfair that there is now a $12 annual decal fee.	The City has recently announced the establishment of a Parking Task Force. The Parking Task Force’s work plan will include a review of the parking decal program.
2019-01-28	It would be helpful for the public if the City were to live stream the meetings.	The City offers live streaming of all Council and Standing Committee meetings held in the Council Chamber at City Hall on its website.

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