COVID-19 Frequently Asked Questions

Last Updated: Sept. 17, 2020

Here are some responses to questions you may have about COVID-19 and the City of White Rock.

How do I report COVID-19 concerns?

Please call 811 or dial 1-888-COVID19 to ask questions or get more information about COVID-19.

How do I report a large party, or a business that appears to be operating with too many people present or someone who is not sticking to a quarantine?

To report a large gathering or a non-compliant businesses, please call the City of White Rock’s Bylaw Enforcement line at 604-541-2146 from 8:30 a.m. to 4:30 p.m., Monday to Friday, or email bylaw@whiterockcity.ca.

To report a large gathering or a non-compliant businesses after hours, contact White Rock RCMP’s non-emergency line at 778-593-3600. For Quarantine Act violations, contact White Rock RCMP at 778-593-3600.

Are all City of White Rock buildings closed to the public?  

Buildings operated by the City of White Rock continue to be closed to the public. City Hall reopened on July 28 for scheduled appointments only. 

The City is ensuring that staff are working a safe distance from each other or working off site to provide essential City services.

We continue to offer City services by phone, email and online.  View the affected City services or visit our online services at www.whiterockcity.ca/online or contact 604-541-2100.

Is solid waste collection happening as usual?

Solid waste collection continues. For details, visit whiterockcity.ca/waste

Are White Rock’s Promenade and Pier open?

The White Rock Pier and the Waterfront Promenade are currently open.

Please follow the signage, as well as any painted lines, and keep two metres or more apart from those not in your immediate circle. Let’s be kind and patient as we continue through BC’s Restart Plan.

How has parking changed during the COVID-19 pandemic?

All waterfront parking lots including the West Beach Parkade on Vidal Street, have reopened to the public. Please follow all parking regulations as noted on the parking signs. For details, visit whiterockcity.ca/parking.

Are parks open?

All parks have been reopened, including the City’s four playgrounds. We ask that people respect the social distancing rules of two metres (six feet) or more, wash their hands frequently and stay at home if they are not well.

Are Recreation and Culture programs being offered?

Programs are gradually reopening with health and safety measures in place. Visit www.whiterockcity.ca/Recreation for updates.

How is the community getting involved with COVID-19 recovery?

The City of White Rock established the COVID-19 Recovery Task Force, which includes community representatives. It helps local businesses and social services during the COVID-19 pandemic and helps to prepare for White Rock’s reopening. The task force has a number of objectives, including providing information and education to the community. 

Find out more here.

What is happening with TransLink service?

Transit service has been restored to nearly pre-pandemic levels. Non-medical masks are now mandatory. Visit www.translink.ca/covid19 for information and updates.

Where can I get information related to businesses and COVID-19?

Visit sswrchamberofcommerce.ca and click on COVID-19 Updates and Resources.

Are libraries open?

Libraries are operated by Fraser Valley Regional Library and have reopened with health and safety protocols in place. Please visit fvrl.bc.ca for more information.

Is the White Rock Museum and Archives open?

The White Rock Museum and Archives has partially reopened following its closure in March due to COVID-19. 

The gift shop is open with new safety procedures in place. The galleries are scheduled to open on Oct. 13 with the annual Remembrance Day exhibit—Lest We Forget: White Rock during the War Years. 

Who can I call if I have a workplace concern or question?

Workers and employers with questions or concerns about workplace exposure to COVID-19 can call WorkSafeBC’s Prevention Information Line at 604-276-3100 in the Lower Mainland (toll-free within B.C. at 1-888-621-SAFE). You’ll be able to speak to a prevention officer to get answers to your questions, and if required, a prevention officer will be assigned to assess the health and safety risk at your workplace.

For other questions about COVID-19, contact:

  • 1-888-COVID-19 (1-888-268-4319) for non-medical information about COVID-19
  • 8-1-1 (HealthLink BC) to talk to a nurse if you need advice about how you are feeling and what to do next.

Can I use City drinking fountains?

The City of White Rock has delayed turning on drinking water fountains at parks and public spaces due to the risk of spreading COVID-19.

People are encouraged to use their own, well-washed, refillable containers with water from home.

Where can I get reliable information about COVID-19?

Visit whiterockcity.ca/COVID19 for links to reliable information.

Where can I donate masks and other protective equipment in White Rock?

Donations are being collected by the Ministry of Health through SafeCare BC: Operation Protect at www.safecarebc.ca/operationprotect . Supplies are distributed throughout the region based on need.