COVID-19 Frequently Asked Questions

Last Updated: Nov. 2, 2020

Here are some responses to questions you may have about COVID-19 and the City of White Rock.

How do I report COVID-19 concerns?

Please call 811 or dial 1-888-COVID19 to ask questions or get more information about COVID-19.

How do I report a large party, or a business that appears to be operating with too many people present or someone who is not sticking to a quarantine?

To report a large gathering or a non-compliant businesses, please call the City of White Rock’s Bylaw Enforcement line at 604-541-2146 from 8:30 a.m. to 4:30 p.m., Monday to Friday, or email bylaw@whiterockcity.ca.

To report a large gathering or a non-compliant businesses after hours, contact White Rock RCMP’s non-emergency line at 778-593-3600. For Quarantine Act violations, contact White Rock RCMP at 778-593-3600.

Are City of White Rock buildings open to the public?  

City Hall is open for scheduled appointments. Recreation facilities are open with safe protocols in place. Visit whiterockcity.ca/Recreation. We continue to offer City services by phone, email and online. View the affected City services or visit our online services at www.whiterockcity.ca/online or contact 604-541-2100.

Are masks mandatory in City buildings?

While non-medical masks are not mandatory to be worn in City buildings, they are expected, as indicated by the Provincial Health Officer, Dr. Bonnie Henry.

Is solid waste collection happening as usual?

Solid waste collection continues. For details, visit whiterockcity.ca/waste

Are White Rock’s Promenade and Pier open?

The White Rock Pier and the Waterfront Promenade are currently open.

Please follow the signage, as well as any painted lines, and keep two metres or more apart from those not in your immediate circle. Let’s be kind and patient as we continue through BC’s Restart Plan.

Has Waterfront parking changed during the COVID-19 pandemic?

All Waterfront parking lots including the West Beach Parkade on Vidal Street, are open to the public. Please follow all parking regulations as noted on the parking signs. Free Waterfront parking is available from Nov. 1 to Jan. 31, 2021. For details, visit whiterockcity.ca/parking.

Are parks open?

All City parks are open, including the City’s four playgrounds. We ask that people respect the social distancing rules of two metres (six feet) or more, wash their hands frequently and stay at home if they are not well.

What Recreation and Culture programs are being offered?

Programs continue to reopen with health and safety measures in place. Online courses are also available. Visit whiterockcity.ca/Recreation for updates.

How is the community getting involved with COVID-19 recovery?

The City of White Rock established the COVID-19 Recovery Task Force, which includes community representatives. It helps local businesses and social services during the COVID-19 pandemic and helps to prepare for White Rock’s reopening. The task force has a number of objectives, including providing information and education to the community. 

Find out more here.

How is TransLink service affected?

TransLink has launched our Safe Operating Action Plan which outlines measures to keep Metro Vancouver moving safely as British Columbia’s economy restarts. On-medical masks are now mandatory. Visit www.translink.ca/covid19 for information and updates.

Where can I get information related to businesses and COVID-19?

Visit sswrchamberofcommerce.ca and click on COVID-19 Updates and Resources.

Are libraries open?

Libraries are operated by Fraser Valley Regional Library and are open with health and safety protocols in place. Please visit fvrl.bc.ca for more information.

Is the White Rock Museum and Archives open?

The White Rock Museum and Archives is open with new safety procedures in place. 

The gift shop is open and the galleries are hosting the annual Remembrance Day exhibit—Lest We Forget: White Rock during the War Years. Visit whiterockmuseum.ca for details.

Who can I call if I have a workplace concern or question?

Workers and employers with questions or concerns about workplace exposure to COVID-19 can call WorkSafeBC’s Prevention Information Line at 604-276-3100 in the Lower Mainland (toll-free within B.C. at 1-888-621-SAFE). You’ll be able to speak to a prevention officer to get answers to your questions, and if required, a prevention officer will be assigned to assess the health and safety risk at your workplace.

For other questions about COVID-19, contact:

  • 1-888-COVID-19 (1-888-268-4319) for non-medical information about COVID-19
  • 8-1-1 (HealthLink BC) to talk to a nurse if you need advice about how you are feeling and what to do next.

Can I use City drinking fountains?

The drinking water fountains at parks and public spaces are temporarily closed due to the risk of spreading COVID-19. People are encouraged to use their own, well-washed, refillable containers with water from home.

Where can I get reliable information about COVID-19?

Visit whiterockcity.ca/COVID19 for links to reliable information.

Where can I donate masks and other protective equipment in White Rock?

Donations are being collected by the Ministry of Health through SafeCare BC: Operation Protect at www.safecarebc.ca/operationprotect . Supplies are distributed throughout the region based on need.