COVID-19 Frequently Asked Questions

Last Updated: March 26, 2020

Here are some responses to questions you may have about COVID-19 and the City of White Rock.

What are the City of White Rock leaders doing differently during this crisis?

City Council
City Council has regular meetings each week on Mondays, and on Tuesday for holiday weeks. The City has temporarily cancelled Committee meetings and is moving toward electronic Council meetings to stop of the spread of the coronavirus.

The public is encouraged to stay at home and watch the meetings that are livestreamed on the City’s website. Public space is very limited to attend the meetings at City Hall while keeping a safe, social distance as directed by the Provincial Health Officer.

Members of City Council are in frequent contact with other levels of government, including the MLA, MP, the Provincial Ministry of Health, Emergency Management B.C. and Municipal Affairs and Housing. The City is also connecting with Metro Vancouver and the Fraser Health Authority.

Senior Management Team
The City’s Senior Management Team meets every weekday to assess the COVID-19 situation and to put into action the decisions of City Council.

The City of White Rock has made proactive decisions to ensure seamless leadership during the COVID-19 emergency--decisions that include the CAO, Fire Chief and Director of Finance.

CAO Dan Bottrill and Fire Chief Phil Lemire will continue with the City to help lead during the crisis. Colleen Ponzini, the City’s new Director of Finance, began her tenure with the City early to help with the crisis.

What steps has the City taken to flatten the curve in the spread of COVID-19? 

Here are steps the City has taken against COVID-19:


  • Closing public buildings and outdoor recreational spaces, including:
  • The White Rock Pier
  • Waterfront parking lots
  • West Beach Parkade
  • All City Playgrounds
  • City Hall
  • All community centres
  • Sending staff home to telework, whenever possible


  • Increasing cleaning and sanitation at:
  • All City buildings that remain open
  • Parking machines
  • Public washrooms
  • Railings in public places
  • Park benches

Public information

  • Providing information to the public via the website, including links to trusted health information sources
  • Creating and updating a Frequently Asked Questions page online
  • Issuing news releases
  • Placing ads in the local newspaper
  • Using social media as outreach
  • Posting information on closed City buildings
  • Placing signage across City spaces encouraging people to stay two metres (six feet) apart

Are all City of White Rock buildings closed to the public?  

The practice of social distancing, staying two metres (six feet) from the next person, is critical to reducing the spread of COVID-19.

As a result, the City has closed all of its City-operated buildings to the public and is ensuring that staff are working a safe distance from each other or working off site to provide essential City services.

The health and safety of our residents and employees is our top concern. We continue to offer City services by phone, email and online. Visit www.whiterockcity.ca/online or contact 604-541-2100.

We look forward to reopening City buildings and resuming regular business when it is safe to do so, following the lead of our health authorities.

Is solid waste collection happening as usual?

Solid waste collection continues but no loose items will be collected. The City is asking that all loose items be bagged and tied tightly. All food scraps must be wrapped in newspaper, paper towels or kraft bags (no plastic bags) and placed in the green bin at the curb.

Kraft bags containing yard waste do not need to be contained in the green bin.

If someone in the home is sick, all personal waste (garbage, recycling, food scraps) must be double-bagged and tightly sealed. Visit whiterockcity.ca/waste for more information.

Is TransLink making any changes?

TransLink is following the lead of health officials when it comes to its response to COVID-19. TransLink has suspended fares on buses and is asking passengers to board buses through the rear doors whenever possible. TransLink has also enhanced its cleaning protocol to help fight COVID-19Visit translink.ca for more information.

Are White Rock’s Promenade and Pier open?

The City has temporarily close the White Rock Pier to help flatten the curve in the growing number of COVID-19 cases. This is to promote social distancing, keeping a physical distance of two metres (six feet) from each other.  

The City has also closed the parking lots on the Waterfront and has restricted street parking to 15 and 30 minutes to allow takeout.

Signs are being placed in public areas of White Rock to remind people of the importance of social distancing.

Are parks still open?

City parks are open. We ask that people respect the social distancing rules of two metres (six feet) or more. The City’s four playgrounds have been closed to protect against the spread of COVID-19.

What is happening with restaurants in White Rock?

The Province has closed bars and reduced the operations of restaurants across British Columbia. Restaurants can offer takeout and delivery service.

Are libraries open?

Libraries are operated by Fraser Valley Regional Library and have been temporarily closed. Please visit fvrl.bc.ca.

Is the White Rock Museum and Archives open?

The White Rock Museum and Archives is closed.  Updates will be posted at whiterockmuseum.ca

Where can I get reliable information about COVID-19?

The most up-to-date information about COVID-19 can be found through evidence-based medical service provider sources such as: