City Services Affected by COVID-19

City services and operations have been affected by the COVID-19 pandemic. To help prevent the spread of COVID-19, City Hall and facilities will be closed to the public until further notice. Staff continue to provide City services as listed below, with many services also available online.

City CouncilCity Council Meetings

  • In keeping with Order No. M083 from the Province of British Columbia, City Council meetings will take place without the public in attendance at this time
    and until further notice.
  • Please note you can watch the meeting online at
    whiterockcity.ca/CouncilMeetings. Meetings are also recorded, archived and available on the City’s website at any time.
  • Email clerksoffice@whiterockcity.ca or call 604-541-2212.

Building PermitsBuilding and Trade Permits

  • Building and trade permit applications can be found at whiterockcity.ca/building
  • If you would like to book a building inspection, please call 604-541-2135.
  • If you would like to mail your application, attach your cheque to your application form and mail it to White Rock City Hall, 15322 Buena Vista Ave. Instead of mailing, you can place the application, with the cheque attached, into the secure drop box in front of City Hall.
  • For general building inquiries, please email building@whiterockcity.ca or call 604-541-2149.

Business Licences

Business Licences

  • Please apply for a business licence online by credit card at whiterockcity.ca/online
  • You can also mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into
    the secure drop box in front of City Hall. Please write the account number on the front of your cheque.
  • Apply for a new business licence at whiterockcity.ca/businesslicences
  • Email licences@whiterockcity.ca or call 604-541-2139.

Bylaw TicketBylaw Tickets

  • Pay bylaw tickets online by credit card at whiterockcity.ca/online
  • Pay bylaw tickets by mail by sending your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the ticket number on the front
    of your cheque.
  • If you have questions about your bylaw ticket, please email bylaw@whiterockcity.ca or call 604-541-2146.

Dog Licence

Dog Licence

  • Please arrange to renew your dog licence online using a credit card. Visit whiterockcity.ca/online, using the account number and access code found on your invoice.
  • You can also mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. Instead of mailing, you can place the cheque into the secure drop box in front of City Hall.
  • Apply for a new dog licence at whiterockcity.ca/online
  • Email licences@whiterockcity.ca or call 604-541-2139.

Parking TicketsParking Ticket

  • Pay parking tickets online by credit card at whiterockcity.ca/online
  • Pay parking tickets by mail by sending your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the ticket number on the front
    of your cheque.
  • Appeal a parking ticket by visiting whiterockcity.ca/parking
  • Email finance@whiterockcity.

Planning ApplicationsPlanning Applications

  • For information regarding development applications please visit whiterockcity.ca/planningapplications
  • For general inquiries or to submit an application, please email planning@whiterockcity.ca or call 604-541-2159.
  • Appointments may be scheduled to support the delivery of hard copy materials, where needed. Please email planning@whiterockcity.ca or call 604-541-2159.
  • If you would like to mail your application, attach your cheque to your application form and mail it to White Rock City Hall, 15322 Buena Vista Ave. Instead of mailing, you can also place the application, with the cheque attached, into the secure drop box in front of City Hall.

Property TaxesProperty Taxes

  • Pay using online or telephone banking. Check the back of your tax notice for instructions on setting up online banking.
  • Pay at your local bank or credit union.
  • Mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the folio number on the front of your cheque.
  • Apply for your Home Owner Grant at whiterockcity.ca/hog, mail your grant application to White Rock City Hall, 15322 Buena Vista Ave. or place your grant application into the secure drop box in front of City Hall.
  • Email finance@whiterockcity.ca or call 604-541-2280.

Recreation and CultureRecreation and Culture

  • A selection of outdoor summer camps and adult outdoor fitness and sports programs will be offered. Visit whiterockcity.ca/register to view programs and register.
  • Recreation facilities are currently closed.
  • If you have a question regarding refunds, cancellations, or general inquiries, please email
    recreation@whiterockcity.ca or call 604-541-2199.

Parking Decals

Resident Parking and Permit Decals 

  • Residents with White Rock parking permits and decals may continue to use their 2019 permits and decals at this time.
  • Residents who wish to purchase resident pay parking decals, resident parking permits, one day event parking passes or centennial arena parking decals can submit their request online.
  • For any questions about purchasing items, please contact finance@whiterockcity.ca or call 604-541-2148.

Solid WasteSolid Waste and Recycling

  • Residents who wish to purchase red glass recycling or blue plastic recycling boxes or extra garbage pickup stickers can submit their request online. We will contact you for payment once we have received the request.
  • Residents who need yellow paper recycling bags or green can waste stickers can submit their request online. We will contact you once your request has been received.
  • Please visit local hardware and department stores to buy kitchen and yard waste bags.
  • For any questions about purchasing items, please contact finance@whiterockcity.ca or call 604-541-2100.

Water UtilityWater Utility

  • Pay using online or telephone banking. Check the back of your water bill for instructions on setting up online banking.
  • Pay at your local bank or credit union.
  • Mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the account number on the front of your cheque.
  • Consider changing to an auto-debit payment plan. Find forms at whiterockcity.ca/utilitybill
  • Email finance@whiterockcity.ca or call 604-541-2285.
CITY OPERATIONSTATUSMORE INFORMATION
Recreation ProgramsSpring season 2020 cancelled.


Summer season 2020
 - Online adult fitness classes available
- Modified adult outdoor sports and fitness offered
- Children’s outdoor summer camps offered

whiterockcity.ca/recreation

whiterockcity.ca/onlinerecreation
Waterfront Parking lots and West Beach ParkadeWest Beach Parkade closed.
Waterfront Parking Lots reopened.
www.whiterockcity.ca/parking
Parking at Peace Arch HospitalTemporarily reserved and free for Peace Arch Hospital workers, visitors and deliveriesNearby street parking

Visit whiterockcity.ca/parking
Large floral displays, WaterfrontCancelled for spring 2020
Trimming of bushes on Marine Drive (between East and West Beach)Cancelled for spring 2020
Maintenance on road endsReduced for spring 2020
Community Centres
  • Centennial Arena
  • Centre for Active Living
  • Kent Street Activity Centre
  • Pop-Uptown Gallery
  • White Rock Community Centre

Temporarily closed.

Online adult fitness classes available.

whiterockcity.ca/recreation

whiterockcity.ca/onlinerecreation
White Rock City Hall

Temporarily closed to the public.
Services online or by phone.



Property Tax
Extended timeline for late payment penalty to September 30, 2020.

Contact finance@whiterockcity.ca
Visit whiterockcity.ca/taxes

Water Bill
Payment penalty extended by 30 days
whiterockcity.ca/water
Solid Waste Collection
Changes have been made to the collection of garbage, recycling and kitchen scraps.
whiterockcity.ca/solidwaste
Building permits
Applications accepted at the drop box located at the front door of City Hall (15322 Buena Vista Ave.)
whiterockcity.ca/building
Community Engagement meetings

Temporarily postponed.

Weekly Facebook Live virtual chat with Mayor and Councillors

Also Virtual Town Hall with South Surrey and White Rock Chamber of Commerce

Surveys at talkwhiterock.ca

Facebook Live at facebook.com/whiterockcity

 Virtual Town Hall information at Sswrchamberofcommerce.ca 

City Committee meetings
Temporarily postponed
Visit whiterockcity.ca/agendacenter
City Council meetings

Take place weekly during COVID-19 pandemic.

Questions and Answers are accepted by email.

Public not able to attend. Livestream and recordings available

Visit whiterockcity.ca/councilmeetings

 Questions for Council? Email clerksoffice@whiterockcity.ca Subject: Questions and Answers

Watch Council meeting recordings at whiterockcity.ca/CouncilMeetings

Page Last Updated: June 17, 2020