City Services Affected by COVID-19

The City of White Rock continues to make health and safety top priorities for our employees as well as for our residents, businesses and visitors. We want to reassure the community that we are here, providing services while addressing all safety protocol.

We are limited in how many people can be in our public buildings at one time, so appointments at City Hall and pre-registration for recreation and culture programs become very important at this time. We continue to monitor and respond to Provincial Health recommendations, and we hope to be back to normal operations as soon as we are able. Staff continue to provide City services as listed below, with many services also available online.

City CouncilCity Council Meetings

  • In keeping with Ministerial Orders from the Province of British Columbia, City Council meetings will take place without the public in attendance at this time until further notice.
  • Delegations to Council: At this time, although the Council meetings remain closed to the public, you may appear as a Delegation before Council through electronic means.  Please email ClerksOffice@whiterockcity.ca with “Delegation Request” typed in the subject line. Space is limited to four (4) delegations per meeting.  Applications to appear as a delegation are due 8:30 a.m. the Monday prior to the meeting.
  • Please note you can watch the meeting online at
    whiterockcity.ca/CouncilMeetings. Meetings are also recorded, archived and available on the City’s website at any time.
  • Email clerksoffice@whiterockcity.ca or call 604-541-2212.
  • City Committee Meetings: Most of the City’s Select Committees are meeting once again through electronic means. These meeting can be watched online at  whiterockcity.ca/agenda. The meetings are recorded, archived and available on the City’s website at any time.

Building PermitsBuilding and Trade Permits

  • Building and trade permit applications can be found at whiterockcity.ca/building
  • If you would like to book a building inspection, please call 604-541-2135.
  • To apply for a building permit an appointment is required. To make your appointment please email building@whiterockcity.ca or call 604-541-2149
  • To apply for a plumbing or sprinkler permit please mail your application form along with a cheque to White Rock City Hall, 15322 Buena Vista Ave. Instead of mailing, you can place the application, with the cheque attached, into the secure drop box in front of City Hall.
  • For general building inquiries, please email building@whiterockcity.ca or call 604-541-2149.

Business Licences

Business Licences

  • Please arrange to renew your business licence online by credit card at whiterockcity.ca/online
  • You can also mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into
    the secure drop box in front of City Hall. Please write the account number on the front of your cheque.
  • Apply for a new business licence at whiterockcity.ca/businesslicences
  • If you require help, please email licences@whiterockcity.ca or call 604-541-2139.

Bylaw TicketBylaw Tickets

  • Pay bylaw tickets online by credit card at whiterockcity.ca/online
  • Pay bylaw tickets by mail by sending your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the ticket number on the front
    of your cheque.
  • If you have questions about your bylaw ticket, please email bylaw@whiterockcity.ca or call 604-541-2146.

Dog Licence

Dog Licence

  • Please arrange to renew your dog licence online using a credit card. Visit whiterockcity.ca/online, using the account number and access code found on your invoice.
  • You can also mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. Instead of mailing, you can place the cheque into the secure drop box in front of City Hall.
  • Apply for a new dog licence at whiterockcity.ca/online
  • If you require help, please email licences@whiterockcity.ca or call 604-541-2139.

Parking TicketsParking Ticket

  • Pay parking tickets online by credit card at whiterockcity.ca/online
  • Pay parking tickets by mail by sending your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the ticket number on the front
    of your cheque.
  • Appeal a parking ticket by visiting whiterockcity.ca/parking
  • Email finance@whiterockcity.

Planning ApplicationsPlanning Applications

  • For information regarding development applications please visit whiterockcity.ca/planningapplications
  • For general inquiries or to submit an application, please email planning@whiterockcity.ca or call 604-541-2159.
  • Appointments may be scheduled to support the delivery of hard copy materials, where needed. Please email planning@whiterockcity.ca or call 604-541-2159.
  • If you would like to mail your application, attach your cheque to your application form and mail it to White Rock City Hall, 15322 Buena Vista Ave. Instead of mailing, you can also place the application, with the cheque attached, into the secure drop box in front of City Hall.

Property TaxesProperty Taxes

  • Pay using online or telephone banking. Check the front of your tax notice for instructions on setting up online banking.
  • Pay at your local bank or credit union.
  • Mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the folio number on the front of your cheque.
  • Effective 2021, homeowners no longer apply for the home owner grant through City of White Rock. Everyone now applies directly to the Province of BC using their new online system.  For more information and to apply visit gov.bc.ca/homeownergrant or call 1-888-355-2700 to speak with an agent.
  • Tax Deferment is a provincial loan program that allows you to defer the annual property tax payment on your home if you meet the criteria. For more information, visit gov.bc.ca/propertytaxdeferment or phone 1-888-355-2700.
  • The deferment program does not include the “Other Fees & Charges” amount included on your tax notice or any applicable Home Owner Grant. To avoid penalties apply for your grant and pay the “Other Fees & Charges” by the tax due date. Prior years’ property taxes and interest must also be paid to be eligible to defer your property taxes.
  • Email finance@whiterockcity.ca or call 604-541-2280.

Recreation and CultureRecreation and Culture

  • As per the most recent Provincial health order (PHO), all indoor adult group fitness are currently paused. Recreation programs, are open for registration. Please check whiterockcity.ca/recreation for updates
  • Recreation facilities are currently open to registered program participants only and remain closed to the public. Register online or call 604-541-2199
  • If you have a question regarding refunds, cancellations, or general inquiries, please email recreation@whiterockcity.ca or call 604-541-2199.

Parking Decals

Resident Parking Decals and Resident Parking Permits (Hangtags) 

  • Residents who wish to purchase resident pay parking decals, resident parking permits, one day event parking passes or centennial arena parking decals can submit their request online. We will contact you for payment once we have received the request and mail customers their decals and permits.
  • For any questions about purchasing items or you are unable to use the online request form, please contact finance@whiterockcity.ca or call 604-541-2148.

Solid WasteSolid Waste and Recycling

  • Residents who wish to purchase recycling containers either glass (red) or plastic (blue), or extra garbage pickup stickers can submit their request online.  Once we have received your request we will contact you for payment and arrange for pickup.
  • Residents who need paper (yellow) recycling bags or green can waste stickers can submit their request online. Once we have received your request we will contact you for pickup.
  • Please visit local hardware and department stores to buy kitchen and yard waste bags.
  • For any questions about purchasing items or you are unable to use the online request form, please contact finance@whiterockcity.ca or call 604-541-2100.

Water UtilityWater Utility

  • Pay using online or telephone banking. Check the back of your water bill for instructions on setting up online banking.
  • Pay at your local bank or credit union.
  • Mail your cheque to White Rock City Hall, 15322 Buena Vista Ave. or place the cheque into the secure drop box in front of City Hall. Please write the account number on the front of your cheque.
  • Consider changing to an auto-debit payment plan. Find forms at whiterockcity.ca/utilitybill
  • Email finance@whiterockcity.ca or call 604-541-2285.
CITY OPERATIONSTATUSMORE INFORMATION
Waterfront Parking lots and West Beach ParkadeWest Beach Parkade and Waterfront Parking Lots open.
www.whiterockcity.ca/parking
Parking at Peace Arch Hospital

Pay parking areas are free for hospital related activities.  

Please note, where posted, time limits are still in effect.  To avoid tickets, please obey posted time limits.

Nearby street parking

whiterockcity.ca/parking
Community Centres
  • Centennial Arena
  • Centre for Active Living
  • Kent Street Activity Centre
  • White Rock Community Centre

Centennial Arena dry floor rentals are available with limited capacity and safety protocols.

Centre for Active Living and the White Rock Community Centre will offer some limited capacity programming.  View guide online for more information.

Virtual (ZOOM) classes, outdoor fitness and free online adult fitness classes available.

whiterockcity.ca/recreation

whiterockcity.ca/onlinerecreation
White Rock City Hall

White Rock City Hall has reopened for scheduled appointments, with safety and cleaning measures in place.

Services online or by phone
Property Tax
See payment options on the back of your Property Tax Notice.

whiterockcity.ca/taxes

Water Bill
Payment penalty extended by 30 days.
whiterockcity.ca/utilitybill
Solid Waste Collection
Changes have been made to the collection of garbage, recycling and kitchen scraps.
whiterockcity.ca/solidwaste
Building permits
To apply for a building permit an appointment is required. To make your appointment please email building@whiterockcity.ca or call 604-541-2149
whiterockcity.ca/building
Community Engagement meetings

Taking place online.

Facebook Live virtual chat with Mayor and Councillors the day after each Council meeting.

Also Virtual Town Hall with South Surrey and White Rock Chamber of Commerce

Surveys at talkwhiterock.ca

Facebook Live at facebook.com/whiterockcity

Virtual Town Hall information at sswrchamberofcommerce.ca 

City Committee meetings
Resumed virtually.
Visit whiterockcity.ca/agenda
City Council meetings

Resumed virtually.

Questions and Answers are accepted by email.

Public not able to attend. Livestream and recordings available

Visit whiterockcity.ca/agenda

Questions for Council? Email clerksoffice@whiterockcity.ca Subject: Questions and Answers

Watch Council meeting recordings at whiterockcity.ca/agenda

Pension Documents Signing for White Rock residents.
By appointment only.
Contact 604-541-2212 or email ClerksOffice@whiterockcity.ca to make an appointment.

Page Last Updated: April 14, 2021