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Posted on: November 2, 2018

Canada Post Service Disruption

Statement from the City

At the end of October 2018, mail delivery may be interrupted or delayed by a possible labour disruption at Canada Post. This disruption may impact you if you are expecting a utility bill or planning to make a payment to the City by mail.

Online services are available to conduct services and make payments online. Review the options available on MyWhiteRock.

Water Utility Bills 

Payments that are not received on time by the City of White Rock are subject to a 5% penalty regardless of the actions of an intermediary, such as Canada Post. However, you can keep up to date on your account balances and avoid late payment penalties by using these handy alternatives and online services.


Create an online account at through MyWhiteRock. After you login, you can view your current water utility bill, as well as previous bills and check your account balance. Note: the first time you login, you will need an account number and access code from the front of your water utility bill. Read more about MyWhiteRock Instructions.

Below is an example of where you will find your account information:

Water Utility Bill Account Number - Example

Payment Options

  • Pay online or by phone through your financial institution.
    Learn more about bank payment options.
  • Pay in person at City Hall (15322 Buena Vista Avenue)
  • Pay by mail to City Hall (15322 Buena Vista Avenue).
    Mail a cheque payable to the City of White Rock Mailed payments must be received on or before the due date. Mail early to avoid late penalties

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