My Water

Your drinking water is obtained from the Sunnyside Uplands Aquifer and seven wells located throughout the City of White Rock. The aquifer and wells have been the sources of the City's water for decades. 

The City's water utility provides safe and clean drinking water to its residents. The utility serves a population of approximately 20,000 people. However, water services in White Rock had been owned and operated by private owners until the City acquired it in October of 2015. Since taking over the operations, the City has taken many steps to improve the water quality. Please see the infographic below for a snapshot of water-related milestones the City has accomplished to date. You can also click here for the enlarged version of the infographic. 

The City has also provided unprecedented information to the community on water-related activities through public education and awareness advertising, Open Houses, Community forums, water bill brochures, and a direct ad mail campaign.

To learn more about water-related activities in White Rock such as outcomes of our monthly water quality test results, event and communication materials, and research work being done, please explore these topics on our MyWater site:

  • Brochures included in Water Bills – The City of White Rock includes informative brochures that are enclosed in each water bill which provides updates on the City’s various water-related initiatives and activities. 

  • City Water Projects - Information on the capital projects related to water as part of the City’s Total Water Quality Management Project can be found here.

  • Conservation and Restrictions - Includes information on the City's water conservation efforts as well as water restrictions are available on this page. 

  • Events and Communication Materials - Contains presentation material from Water Quality Open Houses, community forums, and public information meetings. Documents related to the negotiations and settlement agreement for the Water Utility can also be found here. 

  • Flushing Program – Provides the public information on the flushing program, including what residents should and should not do when flushing is taking place near their area. 

  • Historic Funding Announcement - The City of White Rock received nearly $12 million dollars in government grant funds to help improve the City’s water quality through the construction of treatment processes to remove naturally occurring arsenic and manganese. This project is set to be completed by March 2019. 

  • Locate your Water Services - White Rock's Online Mapping System (WROMS)

  • Rumours and Misperceptions Page - This page will address any inaccurate information circulating in the community and the media.
  • Water Quality - Monthly water quality test results for metals and microbiologicals can be found on this page.    

  • Water Research -  To ensure the City implements the right technology to reach its water quality goals and reduce the naturally occurring arsenic and manganese, the City of White Rock partnered with Res-eau WaterNET, which consists of scientists and researchers who are water quality experts, including a leading expert on manganese removal.  

  • Water System - Provides information on the City's water system, service application forms, cross connections, backflow prevention, and more. 

  • Utility Billing - Contains information about billing cycles, options and water rates. 

Latest Water News

2018

Date Type Water-Related Activity/Event/News 
February 21  Open House   (Save the Date) - The City's Water System Master Plan Open House is scheduled for Wednesday, February 21, 2018. This plan was approved by City Council in November of 2017. It is an all-encompassing comprehensive guide to addressing the City’s water system needs to the year 2045. Implementation begins in 2018. You can watch the presentation on the Master Plan at www.whiterockcity.ca/streaming > November 20, 2017, Regular Council Meeting. Open House event details to follow soon. 
January 26 Open House Documents and Information Boards

Thank you to the many of you (nearly 200!) who attended our Water Research Open House last night to learn about the technology most suitable for our water.

We appreciate that you took the time to come and speak with City Staff and RES'EAU-WaterNET about the research and water-related matters, our contractors for the design-build of the treatment plant, and Fraser Health about the safety and quality of our water.

If you were not able to attend the open house or want to review the material again, below is where you will find the information provided last night:

 


You can find this information as well as past event material from Water Quality Open Houses, community forums, and public information meetings, including documents related to the negotiations and settlement agreement for the Water Utility here: www.whiterockcity.ca/mywater > My Water Resource Library, "Water Research Open House - January 25, 2018" 

 

If you still have questions after reviewing the information boards, Study, and FAQ please contact our Water Team at water@whiterockcity.ca

January 25  Open House Join the City of White Rock and the research group, RES’EAU WaterNET for our Water Research Open House. Drop by anytime between 6:00 to 8:00 p.m. to learn about the research that RES’EAU-WaterNET has conducted in White Rock. Their research has focused on finding the technology most suitable for our water and distribution system to reduce the levels of naturally occurring arsenic and manganese.
January 5 Documents and Forms  Water System - Forms have been updated to reflect the current Fee Schedule
January 5 Fraser Health 

Fraser Health, as the regulatory agency for drinking water in this jurisdiction, has no public health concerns in regards to the City of White Rock's water safety or quality.

Fraser Health has also created a resource with answers to frequently asked questions about the safety and quality of the City's water. You can find the above information at www.fraserhealth.ca and navigate to Health Info > Health Topics A - Z  > Drinking Water > City of White Rock Drinking Water.  


Fraser Health will continue to monitor the quality of drinking water in the City as per the health authority's legislated mandate and established regulations. 

 

 2017

Date Type Water-Related Activity/Event/News 
December 28 Water Quality Test Results

The City of White Rock's water supply is tested for many different microbiological indicators, organics and trace metal parameters. The City's Water Works Department tests for the following parameters according to the Guidelines for Canadian Drinking Water Quality Summary Table.

Visit the City's Water Quality page for updated Water Quality Test Results.  

December 19 Water Treatment Plan Update Site preparation began on the Arsenic and Manganese Treatment Plant
December 13 Flushing  (Completed) Water Main Flushing Program 
November 20 Report to City Council  The 2017 Water System Master Plan Update was approved by Council at the Regular Council Meeting on November 20th. This plan is an all-encompassing comprehensive guide to addressing the City’s water system needs to the year 2045. Implementation begins in 2018. You can watch the presentation on the Master Plan at www.whiterockcity.ca/streaming > November 20, 2017, Regular Council Meeting. 
November 8  News Release White Rock moves Forward with Water Treatment Plant Following Study by World-Class Scientists
November 8 Report Read the RES'EAU-WaterNET Report to learn about the approach taken in researching and evaluating the water treatment solutions best suited to reduce the naturally occurring arsenic and manganese in the City's water. 
October 23 News Release City of White Rock and EPCOR Agree Upon Final Purchase Price for Water Utility, EPCOR to Reimburse White Rock $600,000
October 4 FAQs (Updated) Frequently Asked Questions 
August 23 News Release City of White Rock Manager of Utilities, Elected “President-Elect” of the International Ozone Association
June 26 Report  2016 City of White Rock Annual Water Report 

Frequently Asked Questions  

Have a question about the City's water-related activities? We have two water-related frequently asked pages you can refer to: 

You can also view our Mini Water-Related FAQ Brochure. If you still have questions after reviewing the FAQs, the information, links, and resources provided on this page, please contact our Water Team at water@whiterockcity.ca. For maintenance and repairs inquiries please contact the Engineering and Municipal Operations Department 604-541-2181.

Questions related to utility billing go to the Financial Services Department at 604-541-2100.