Fire & Police

When do I call 911?

When Should I call the Police?

How do I teach my young children about safety?

How can I help prevent Identity Theft?

How can I improve the security of my home?

What can I do about graffiti in my neighbourhood?

How do I register for a Mature Driving Workshop?

For more information please call the Community Policing Office at (778) 593-3611.

When do I call 911?

When should I call Emergency Services (police, fire or ambulance)?

Call only in the in case of emergencies where an immediate response is required.

What constitutes an emergency?

When someone's life is in danger, a life threatening situation where every second counts.

When a crime is in progress ie: a fight, a theft, a break and enter, a prowler, a dangerous driver is on the road putting others at risk, graffiti or other vandalism in progress.

When there has been a motor vehicle accident, with injuries

These are only some examples of when to call 9-1-1. There may be circumstances that differ from the examples given, but remember, if it is happening now and you see it taking place, then call 9-1-1.

If you need to call for Emergency Assistance

DO always pay attention to your location. Emergency operators will need to know where you are so they can dispatch the help you need. If you don't know the exact address an intersection, hwy exit sign, cross street or landmark will assist the police in getting to your location faster.

DO let the trained operator take control of the conversation and get all the necessary information. A 9-1-1 operator is trained to work through the questions in a systematic order, so the questions may seem very quick or rapid fire. But, this is the only way to gather the information as quickly as possible so a police person can be safely dispatched. Often the person taking the call has already alerted the dispatcher of the initial incident and is trying to gain further information to assist the police and you.

Answer all the questions. It can be frustrating because some of the questions seem irrelevant, however the faster you answer the faster help will arrive. For example, if asked the date of birth - this is needed to ensure the integrity of the records data base system - it ensures you are not mistaken for another person with the same name, it is a unique identifier.

Stay calm. callers are often hysterical, screaming or distracted by others around them, this hinders the operators ability to get the necessary information. Speak clearly and give the operator as much detail as possible.

DO NOT use text messaging as a method to call 911 for emergency services assistance. Text messaging does not allow our operators to ask questions and understand the urgency of the public's need. They will need to get full and accurate details of events and complaints. For the hearing impaired community, the best method for communicating with 9-1-1 remains the TTY format.

DO remain where you are unless you are in danger (example: domestic, fight etc.)


DO NOT program 9-1-1 into any telephone, this may lead to accidental calls.

If you call 9-1-1 by mistake, DO NOT hang up the phone! Public safety policy dictates the operator to call back to confirm there is no emergency. This wastes valuable time. Simply apologize and tell the operator you called by accident and there is no emergency.

DO call anyway if you are not sure if your call constitutes an 9-1-1 emergency. It is better to err on the side of safety.

How do I register for a Mature Driving Workshop?

An Open Letter to Mature Drivers from the White Rock RCMP:

Older drivers often get a bad rap. While many remain competent drivers, research shows that seniors are more likely than other drivers (except for the very young) to be involved in a crash. When they are involved in crashes, they are more likely to be seriously injured or die, and often they take longer to recover from their injuries following a crash.

For most, though, driving is our key to independence. It helps us get from place to place quickly and conveniently at any time. Our cars make it easy for us to socialize with friends and family, run errands and get to important appointments. No wonder most of us want to keep driving for as long as possible. But some of the changes that occur as we age can increase our risk on the road.

As a Police Officer, I understand the concerns faced by many older drivers. The good news is that there are things most of us can do to decrease our risk and improve our driving. Awareness is the key: awareness of the changes we go through as we age and of the changes in our driving environment. A desire and ability to adapt to those changes can help many of us continue to drive safely.

The BCAA Traffic Safety Foundation, with support from the Vancouver Foundation, has developed the Living Well, Driving Well workshop. It is designed specifically to help mature drivers assess their driving and make adjustments to reduce their risk.

I have reviewed the two hour Living Well, Driving Well workshop and so I know how driving safely can contribute to a long driving career. If you feel it's time to look at your driving, this workshop can help you identify the areas that may need adjusting when you're behind the wheel. You'll learn about the changes that occur as we age and can interfere with our ability to drive safely. You'll review your own driving and learn practical tips.

Do you:

  • Find driving stressful? Plan a route or drive at a time that's easier on you.
  • Realize you are having an increasing number of fender benders? It's time to have a discussion with your doctor. You may be able to find ways to adjust your driving.
  • Take medications? Ask your doctor or pharmacist if your medications or combinations of medications can affect your ability to drive safely.

Participate in a Living Well, Driving Well workshop. As one enthusiastic participant noted, “There's something in it for everyone!”


White Rock RCMP

Living Well, Driving Well, Mature Drivers Workshops sponsored by the BCAA Traffic Safety Foundation and White Rock Community Policing, are held throughout the year.

The workshop is free. Pre-registration is required. Call (604) 541-2231 to register or register on-line

Groups of 12 or more please call (778) 593-3611 to arrange a group workshop.