How do I file a complaint?

Staff recommend that any complaints received by the City should be initiated in writing by the complainant. These complaints should include the following information:

  • Civic Address of the Complainant
  • Civic Address of the Offending Property
  • Contact Information of Complainant (Main Phone, Cell Phone, Email Address)
  • Detailed Description of Complaint
  • Name of Complainant

To file a complaint, please complete the following Bylaw Enforcement Complaint Form (PDF). You can submit a completed copy of this form by email to Bylaw Enforcement, or in person at City Hall. You can also contact Bylaw Enforcement at 604-541-2146.

As part of professional practice at the City of White Rock, a complainant's identity is kept confidential. If the complainant is the only witness, or if prosecution is contemplated, only then will the identity of a complaint be made public. This will be discussed with the complainant prior to further action being taken.

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1. How do I file a complaint?
2. What happens after I make a complaint?
3. How does the City enforce compliance?
4. How do I pay for my ticket?
5. How do I dispute my ticket?
6. My question isn't here. What should I do?