Show All Answers

1. I'm new to the Country, where do I start?

If you are new to the province of British Columbia or the country of Canada, please visit the government of British Columbia's “Newcomers' Guide to Resources and Services” at Welcome BC. This guide is available in English, French, Chinese, Punjabi and Korean versions.

For more information on multiculturalism and immigration in BC, call the Attorney General's office at 604-660-2203, email email the Attorney General or visit Welcome BC.

2. Where is the City Hall and the Library?

City Hall is located at:
White Rock City Hall
15322 Buena Vista Avenue
White Rock, BC V4B 1Y6
Phone: 604-541-2100
Fax: 604-541-9148

Hours of operation are Monday to Friday, 8:30 a.m. to 4:30 p.m., excluding statutory holidays.

Library is located at:
15342 Buena Vista Avenue
White Rock, BC V4B 1Y6

Hours of operation are Monday to Wednesday, 10:00 a.m. to 9:00 p.m. Thursday to Sunday, 10:00 a.m. to 5:00 p.m., excluding statutory holidays.

3. Who do I contact about garbage, recycling and green waste pick up?

To learn more about your garbage, recycling and Green Can collection days, please see the Garbage and Recycling page. For more information call the department of Engineering and Municipal Operations at 604-541-2181.

4. Who do I contact about water services?

The City of White Rock owns and operates the water utility that services the community. Learn more from the Water Department.

5. How do I licence my dog?

All dogs over the age of four months residing in White Rock must have a valid dog licence. Application forms for new dog licences are provided at the front counter upstairs at Reception in City Hall at 15322 Buena Vista Avenue. Please note that dogs are currently prohibited from White Rock Pier and Promenade all year round. See this map (PDF) for more information.

6. How do I register for a recreation program?

Recreation and Culture is responsible for City-run recreation programs and special events.

7. How do I sign up for MyWhiteRock?

1. Navigate to my.whiterockcity.ca

2. Click 'Register'

3. Complete the form and click 'Register'

4. You will receive an email confirming your registration. Click the link to activate your profile. 

5. Once you have activated your account, click 'Return to Login' or navigate to my.whiterockcity.ca

6. Enter your email address and password and click 'Login' to access the homepage of MyWhiteRock.

8. Who can I call for more information?

You can call City Hall at 604-541-2100.
Hours of operation are Monday to Friday, 8:30 a.m. to 4:30 p.m., excluding statutory holidays.